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Reconciling internal and external satisfaction through probabilistic graphical models : an empirical study
Musella, Flaminia; Guglielmetti Mugion, Roberta; … - In: International journal of quality and service sciences 9 (2017) 3/4, pp. 347-370
Persistent link: https://www.econbiz.de/10011772125
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Does emotion affect distance learning students' satisfaction during the COVID-19 lockdown?
Musella, Flaminia; Guglielmetti Mugion, Roberta; Zanda, … - In: Total quality management & business excellence 34 (2023) 7/8, pp. 847-869
Persistent link: https://www.econbiz.de/10014549091
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Do satisfied employees lead to satisfied patients? : an empirical study in an Italian hospital
Raharjo, Hendry; Guglielmetti Mugion, Roberta; Di … - In: Total quality management & business excellence : an … 27 (2016) 7/8, pp. 853-874
Persistent link: https://www.econbiz.de/10011581162
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A systematic literature review on transformative practices and well-being outcomes in healthcare service
Ungaro, Veronica; Di Pietro, Laura; Guglielmetti … - In: Journal of service theory and practice 34 (2024) 3, pp. 432-463
Persistent link: https://www.econbiz.de/10015055420