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~subject:"Dienstleistungsqualität"
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Dienstleistungsqualität
Service quality
21,762
Griechenland
13,703
Greece
11,611
Tourism industry
11,419
Tourismuswirtschaft
11,419
Tourismus
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Tourism
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Qualitätsmanagement
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Quality management
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Krankenhaus
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USA
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Siciliani, Luigi
76
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Straume, Odd Rune
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Bruhn, Manfred
49
Hanushek, Eric Alan
45
Rivkin, Steven G.
43
Han, Heesup
42
Prybutok, Victor R.
40
Mattila, Anna S.
39
Brekke, Kurt R.
37
Gravelle, Hugh
35
Prentice, Catherine
32
Pathak, Parag A.
29
Hanushek, Eric A.
28
McColl-Kennedy, Janet R.
28
Shahin, Arash
28
Staiger, Douglas
28
Rockoff, Jonah E.
27
Usman, Osly
27
Figlio, David N.
26
Edvardsson, Bo
24
Kane, Thomas J.
24
Van Reenen, John
24
Knechel, W. Robert
22
Gaynor, Martin
21
Grabowski, David C.
21
Gruber, Jonathan
21
Li, Chan
21
Sharma, Piyush
21
Sparks, Beverley
21
Das, Jishnu
20
Kain, John F.
20
Balaji, M. S.
19
Koning, Pierre
19
Michas, Paul N.
19
Wirtz, Jochen
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Wong, IpKin Anthony
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Zhang, Min
19
Benkenstein, Martin
18
Chi, Wuchun
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IGI Global
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Springer Fachmedien Wiesbaden
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Nomos Verlagsgesellschaft
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Taylor and Francis.
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Edward Elgar Publishing
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European Centre for the Development of Vocational Training
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Weltbank
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European Conference of Ministers of Transport
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European Foundation for the Improvement of Living and Working Conditions
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Excellence-in-Service-Konferenz <6., 2016, Koblenz>
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Rijksuniversiteit Gent / Faculteit Economie en Bedrijfskunde
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Shaker Verlag
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USA / General Accounting Office
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Universität Ulm
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Bund-Länder-Kommission für Bildungsplanung und Forschungsförderung
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Centralʹnyj bank Rossijskoj Federacii
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Christel DeHaan Tourism and Travel Research Institute <Nottingham>
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European Organization for Quality Control
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2
Europäische Kommission / Statistisches Amt
2
Friedrich-Schiller-Universität Jena
2
Goethe-Universität Frankfurt am Main
2
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International journal of hospitality management
435
Journal of retailing and consumer services
331
The service industries journal
294
Journal of business research : JBR
252
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
221
The journal of services marketing
209
Working paper / National Bureau of Economic Research, Inc.
179
NBER working paper series
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Auditing : a journal of practice & theory
174
International journal of contemporary hospitality management
161
NBER Working Paper
160
Services marketing quarterly
142
Journal of hospitality marketing & management
140
Journal of air transport management
136
The TQM journal : the international review of organizational improvement
126
Journal of travel and tourism marketing
122
Tourism management : research, policies, practice
120
International journal of quality and service sciences
118
International journal of productivity and quality management : IJPQM
114
International journal of quality & reliability management
114
Service business
109
Health care management review : HCM review
106
Cogent business & management
103
Journal of service research : JSR
103
International journal of services and operations management
102
Journal of service management
96
The accounting review : a publication of the American Accounting Association
95
Discussion paper series / IZA
94
Total quality management & business excellence
93
Quality management journal : QMJ
92
Economics of education review
83
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
79
International journal of services, economics and management
77
Managing service quality : MSQ ; an international journal
76
Journal of health economics
75
Managerial auditing journal
67
International journal of auditing : IJA
66
Asia Pacific journal of marketing and logistics
62
Management science : journal of the Institute for Operations Research and the Management Sciences
62
International journal of services and operations management : IJSOM
60
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ECONIS (ZBW)
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EconStor
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OLC EcoSci
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RePEc
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USB Cologne (EcoSocSci)
3
ArchiDok
1
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1
Understanding the effects of market orientation and e-marketing on service performance
Tsiotsou, Rodoula H.
;
Vlachopoulou, Maria
- In:
Marketing intelligence & planning
29
(
2011
)
2
,
pp. 141-155
Persistent link: https://www.econbiz.de/10009156912
Saved in:
2
The role of sea-based adventure experiences in tourists’ satisfaction and behavioral intentions
Triantafillidou, Amalia
;
Petala, Zinovia
- In:
Journal of travel and tourism marketing
33
(
2016
),
pp. 67-87
Persistent link: https://www.econbiz.de/10011485021
Saved in:
3
Designing a mathematical model for indicators of service quality in the tourism industry based on SERVQUAL and Rembrandt methods
Yazdi, Amir Karbassi
- In:
International journal of productivity and quality …
15
(
2015
)
4
,
pp. 511-527
Persistent link: https://www.econbiz.de/10011376598
Saved in:
4
Determinants of customer experience management and its impact on experience quality in the tourism industry in India
Bhatt, Vimal Kamleshkumar
;
Sharma, Bhuvanesh Kumar
- In:
International journal of business and globalisation : IJBG
30
(
2022
)
1
,
pp. 14-25
Persistent link: https://www.econbiz.de/10013193931
Saved in:
5
Modeling perceived quality, customer satisfaction and orobability of guest returning to the destination
Popovic, Olivera Blagojevic
;
Nikic, Vinko
;
Bulatovic, Iva
; …
- In:
Montenegrin journal of economics
14
(
2018
)
1
,
pp. 69-78
Persistent link: https://www.econbiz.de/10012264306
Saved in:
6
Measuring the level of satisfaction with respect to the quality of services provided by the local tourist destination in Mashhad, Iran
Saberifar, Rostam
;
Chatterjee, Uday
;
Bhunia, Gouri Sankar
- In:
SocioEconomic challenges : SEC
3
(
2019
)
1
,
pp. 64-71
Persistent link: https://www.econbiz.de/10012114907
Saved in:
7
Drivers of service productivity in the hospitality industry : a customer perspective
Ha Thu Nguyen
;
Anh Thi Tu Le
;
Truong Trong Hoang
- In:
International journal of productivity and quality …
39
(
2023
)
4
,
pp. 464-489
Persistent link: https://www.econbiz.de/10014364110
Saved in:
8
Effects of service fairness and service quality on tourists' behavioral intentions and subjective well-being
Su, LuJun
;
Huang, Songshan
;
Chen, Xiaohong
- In:
Journal of travel and tourism marketing
32
(
2015
)
3/4
,
pp. 290-307
Persistent link: https://www.econbiz.de/10011312574
Saved in:
9
The impact of tour service performance on tourist satisfaction and behavioral intentions : a study of Chinese tourists in Hong Kong
Chan, Andrew
;
Hsu, Cathy H. C.
;
Baum, Tom
- In:
Journal of travel and tourism marketing
32
(
2015
)
1/2
,
pp. 18-33
Persistent link: https://www.econbiz.de/10011312616
Saved in:
10
ASQual : measuring tourist perceived service quality in an airport setting
George, Bapu P.
;
Henthorne, Tony L.
;
Panko, Thomas R.
- In:
International journal of business excellence
6
(
2013
)
5
,
pp. 526-536
Persistent link: https://www.econbiz.de/10010231384
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