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~subject:"Dienstleistungsqualität"
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Journal of service management
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Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
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2
Advances in economic design : with 28 tables
1
Advances in management accounting : a research annual
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Baltic Business and Socio-Economic Development 2007 : 3rd International Conference Tallinn, Estonia, June 17-19, 2007
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International Journal of Service Industry Management
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International Journal of Service Industry Management. No. 5
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International journal of consumer studies
1
International journal of economics and business research : IJEBR
1
International journal of production economics
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International journal of six sigma and competitive advantage : IJSSCA
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International marketing review
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Joint discussion paper series in economics : publ. by the Universities of Aachen, Gießen, Göttingen, Kassel, Marburg, Siegen
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Journal of hospitality marketing & management
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Kommunikation und Beratung : sozialwissenschaftliche Schriften zur Landnutzung und ländlichen Entwicklung
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Qualitative market research : an international journal
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Schriftenreihe Gesundheitsmanagement und Medizinökonomie
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SpringerLink / Bücher
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The Canadian journal of economics
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ECONIS (ZBW)
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EconStor
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1
Product quality in a simple OLG model of scientific competition
Albert, Max
-
2008
Using a simple OLG model where the
research
output of one generation provides inputs for the next, the paper explains …
Persistent link: https://www.econbiz.de/10003864438
Saved in:
2
A paradigm for examining second-order factor models employing structural equation modeling
Koufteros, Xenophon
;
Babbar, Sunil
;
Kaighobadi, Mehdi
- In:
International journal of production economics
120
(
2009
)
2
,
pp. 633-652
Persistent link: https://www.econbiz.de/10003888531
Saved in:
3
Narratives and metaphors in service development
Helkkula, Anu
;
Pihlström, Minna
- In:
Qualitative market research : an international journal
13
(
2010
)
4
,
pp. 354-371
Persistent link: https://www.econbiz.de/10008688962
Saved in:
4
A call for
research
on management accounting service quality
Walker, Kenton B.
;
Fleischman, Gary M.
;
Johnson, Eric N.
- In:
Advances in management accounting : a research annual
19
(
2011
),
pp. 1-22
Persistent link: https://www.econbiz.de/10008909074
Saved in:
5
Measuring the importance of attributes in logistics
research
Garver, Michael S.
;
Williams, Zachery
;
LeMay, Stephen A.
- In:
The international journal of logistics management
21
(
2010
)
1
,
pp. 22-44
Persistent link: https://www.econbiz.de/10003996704
Saved in:
6
Evaluation and practical application of service quality measurement methods
Urban, Wiesław
- In:
Baltic Business and Socio-Economic Development 2007 : …
,
(pp. 883-901)
.
2010
Persistent link: https://www.econbiz.de/10003946895
Saved in:
7
Identification of customer delight for quality attributes and its applications
Yang, Ching-chow
- In:
Total quality management & business excellence : an …
22
(
2011
)
1/2
,
pp. 83-98
Persistent link: https://www.econbiz.de/10008986648
Saved in:
8
Mitarbeiterspezialbefragung zur internen Dienstleistungsqualität in Shared Service Centern
Ladwig, Désirée
- In:
Handbuch Mitarbeiterbefragung
,
(pp. 187-202)
.
2013
Persistent link: https://www.econbiz.de/10009771873
Saved in:
9
Assessing e-service quality : the current state of E-S-QUAL
Petnji Yaya, Luc Honore
;
Marimon, Frederic
;
Casadesús, …
- In:
Total quality management & business excellence : an …
23
(
2012
)
12
,
pp. 1363-1378
Persistent link: https://www.econbiz.de/10009687481
Saved in:
10
Reframing the past : a new approach in service quality assessment
Calabrese, Armando
;
Scoglio, Francesco
- In:
Total quality management & business excellence : an …
23
(
2012
)
11
,
pp. 1329-1343
Persistent link: https://www.econbiz.de/10009687498
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