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The effect of perceived service quality on customer emotions, customer satisfaction and customer loyalty : a PLS-SEM approach towards a luxury hotel in Bangkok, Thailand
Suwanamas, Chayuth; Trimetsoontorn, Jirasek; Fongsuwan, … - In: Journal for global business advancement : JGBA 8 (2015) 4, pp. 374-398
Persistent link: https://www.econbiz.de/10011547794
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The effect of tangible and intangible service quality on customer satisfaction and customer loyalty : a SEM approach towards a five-star hotel in Thailand
Tamwatin, Utid; Trimetsoontorn, Jirasek; Fongsuwan, Wanno - In: Journal for global business advancement : JGBA 8 (2015) 4, pp. 399-419
Persistent link: https://www.econbiz.de/10011547802
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Structural equation modelling of service quality and corporate image that affect customer satisfaction in private nursing homes in the Bangkok metropolitan region
Satsanguan, Lanchakorn; Fongsuwan, Wanno; … - In: Research journal of business management 9 (2015) 1, pp. 68-87
Persistent link: https://www.econbiz.de/10011413705
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Hierarchical model of service quality and its effect on consumers' perceived image, satisfaction and behavioural intentions : a study of Bangkok's mass rapid transit systems, Thail...
Chongsanguan, Prapat; Trimetsoontorn, Jirasek; … - In: Journal for global business advancement : JGBA 9 (2016) 4, pp. 331-356
Persistent link: https://www.econbiz.de/10011664535
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Investigating the effect of a hotel's physical environment on customers' pleasure, satisfaction, loyalty and behavioural intentions : a conceptual framework
Suwanamas, Chayuth; Trimetsoontorn, Jirasek; Fongsuwan, … - In: Journal for global business advancement : JGBA 8 (2015) 3, pp. 283-304
Persistent link: https://www.econbiz.de/10011535922
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Examining the relationships between service quality, perceived value, customer satisfaction and purchase intentions : a marketing study of Bangkok's metropolitan rapid transit syst...
Chongsanguan, Prapat; Trimetsoontorn, Jirasek; … - In: Journal for global business advancement : JGBA 10 (2017) 1, pp. 3-25
Persistent link: https://www.econbiz.de/10011739072
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Thai information technology customer loyalty perceptions : a structural equation model
Pongcharnchavalit, Surachet; Fongsuwan, Wanno - In: Research journal of business management 9 (2015) 1, pp. 188-202
Persistent link: https://www.econbiz.de/10011413721
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Ensuring customer satisfaction through service qualtiy and image management in the hospitality industry : a conceptual perspective
Tamwatin, Utid; Trimetssontorn, Jirasek; Fongsuwan, Wanno - In: Journal for global business advancement : JGBA 8 (2015) 1, pp. 59-83
Persistent link: https://www.econbiz.de/10011339317