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Space norms for constructing quality reviews on online consumer review sites

Hou, Jinghui; Ma, Xiao - In: Information systems research : ISR 33 (2022) 3, pp. 1093-1112

Persistent link: https://www.econbiz.de/10013373612

An experimental based investigation into the effects of website interactivity on customer behavior in on-line purchase context

Islam, Hafizul; Jebarajakirthy, Charles; Shankar, Amit - In: Journal of strategic marketing 29 (2021) 2, pp. 117-140

Persistent link: https://www.econbiz.de/10012484043

The case of Amazon.com : towards a conceptual framework of online customer service experience (OCSE) using the emerging consensus technique (ECT)

Klaus, Philipp - In: The journal of services marketing 27 (2013) 6, pp. 443-457

Persistent link: https://www.econbiz.de/10010198163

Web aesthetics effects on user decisions : impact of exposure length on website quality perceptions and buying intentions

Lorenzo-Romero, Carlota; Constantinides, Efthymios; … - In: Journal of internet commerce 12 (2013) 1/4, pp. 76-105

Persistent link: https://www.econbiz.de/10010248483

Responding to negative online reviews : the effects of hotel responses on customer inferences of trust and concern

Sparks, Beverley; So, Kevin Kam Fung; Bradley, Graham L. - In: Tourism management : research, policies, practice 53 (2016), pp. 74-85

Persistent link: https://www.econbiz.de/10011440024

Customer perceived value in social commerce : an exploration of its antecedents and consequences

Alshibliy, Haitham Hmoud - In: Journal of management research 7 (2015) 1, pp. 17-37

Persistent link: https://www.econbiz.de/10010492966

The impact of Web quality and playfulness on user acceptance of online retailing

Ahn, Tony; Ryu, Seewon; Han, Ingoo - In: Information & management : the internat. journal of … 44 (2007) 3, pp. 263-275

Persistent link: https://www.econbiz.de/10003655605

Determinants of online hotel booking intentions : website quality, social presence, affective commitment, and e-trust

Amin, Muslim; Ryu, Kisang; Cobanoglu, Cihan; Nizam, Ahmad - In: Journal of hospitality marketing & management 30 (2021) 7, pp. 845-870

Persistent link: https://www.econbiz.de/10012649552

The impact of e-service on hotels' booking : adjusted TAM framework for customers' intentions to book hotels online

Vrontis, Demetris; Massoud, Mazen; Dennaoui, Hassan; El … - In: Global business & economics review 26 (2022) 3, pp. 285-313

Persistent link: https://www.econbiz.de/10013193843

Design of Online Healthcare Platforms : Motivating Doctors and Benefiting Patients

Wang, Qiyuan; Weinberg, Charles; Wu, Chunhua - 2021

Online health has emerged as a critical component of the healthcare system. This paper empirically investigates how online health platforms create value for patients and doctors and explore how market designs influence value creation. We develop a structural demand and supply model for an online...

Persistent link: https://www.econbiz.de/10013313965

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