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Process redesign for time-based emergency admission targets : staff perceptions of the impact on quality of care

Leggat, Sandra G.; Gough, Richard; Bartram, Timothy; … - In: Journal of health organization and management 30 (2016) 6, pp. 939-949

Persistent link: https://www.econbiz.de/10011610024

Implementing operations strategy through Lean processes within health care : the example of NHS in the UK

Matthias, Olga; Brown, Steve - In: International journal of operations & production … 36 (2016) 11, pp. 1435-1457

Persistent link: https://www.econbiz.de/10011628740

Better value chains : a matrix for competitive advantage

Hertog, Conrad den - In: Journal of business strategy 35 (2014) 5, pp. 43-48

Persistent link: https://www.econbiz.de/10010469320

Embracing Sustainability Management Through Excellence in Services : Selected papers from the 26th Excellence In Services International Conference, University of West Scotland, Pai...

Ciasullo, Maria Vincenza (ed.); Martin, Jacques (ed.); … - Excellence in Services International Conference <26., … - 2024

The wellbeing enterprise for sustainability: Theory, Tenets, Testing -- The interconnections between digital servitization and sustainability: Current trends and future research directions -- Lean digital culture as an enabler of corporate sustainability performance: The mediating role of...

Persistent link: https://www.econbiz.de/10014583364

The adoption of customer service improvement practices

Dickson, Peter R. - In: Marketing letters : a journal of research in marketing 26 (2015) 1, pp. 1-15

Persistent link: https://www.econbiz.de/10010490159

A empirical study of a novel managing customer power model and business performance in the mobile service industry

Alotaibi, Youseef; Liu, Fei - In: Business process management journal 20 (2014) 6, pp. 816-843

Persistent link: https://www.econbiz.de/10010432347

Factors affecting the quality of internal audit as a competitive advantage of the firms

Orliaklis, Christos; Konstantinidis, Christos; … - In: International journal of critical accounting : IJCA 12 (2021) 4, pp. 315-330

Persistent link: https://www.econbiz.de/10012695313

Role of service quality and customer satisfaction in firm's performance : evidence from Pakistan hotel industry

Shah, Syed Naseeb Ullah; Jan, Shahid; Baloch, Qadar Bakhsh - In: Pakistan journal of commerce and social sciences 12 (2018) 1, pp. 167-182

The purpose of the study is to investigate the effect of customer's satisfaction and service quality towards the hotels' performance by applying SERVQUAL model. The data was collected from the 1429 hotel customers of selected cities of Khyber Pakhtunkhwa (Peshawar, Swat, Chitral, Naran,...

Persistent link: https://www.econbiz.de/10011934091

Service quality and its competitive advantage : case study of a hotel

Butnaru, Gina-Ionela; Licau, Oana-Raluca - In: Acta Universitatis Danubius / Oeconomica 13 (2017) 3, pp. 69-86

Persistent link: https://www.econbiz.de/10012132979

Leadership, safety climate, and continuous quality improvement : impact on process quality and patient safety

McFadden, Kathleen L.; Stock, Gregory N.; Gowen, … - In: Health care management review : HCM review 40 (2015) 1, pp. 24-34

Persistent link: https://www.econbiz.de/10010484101

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