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Four decades of research on quality : summarising, trendspotting and looking ahead
Carnerud, Daniel; Bäckström, Ingela - In: Total quality management & business excellence 32 (2021) 9, pp. 1023-1045
Persistent link: https://www.econbiz.de/10012549552
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Aesthetic service quality : a study of a symphony orchestra
Lagrosen, Yvonne; Lagrosen, Stefan - In: Total quality management & business excellence : an … 28 (2017) 3/4, pp. 318-330
Persistent link: https://www.econbiz.de/10011723610
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Customer perceptions of quality : a study in the SPA industry
Lagrosen, Yvonne; Lagrosen, Stefan - In: European business review : EBR ; the official journal … 28 (2016) 6, pp. 657-675
Persistent link: https://www.econbiz.de/10011588619
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Measuring customer value in commercial experiences
Eriksson, Maria; Bäckström, Ingela; Ingelsson, Pernilla; … - In: Total quality management & business excellence : an … 29 (2018) 6, pp. 618-632
Persistent link: https://www.econbiz.de/10011854111
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Quality culture deployment : using behaviours to explain, diagnose and improve a quality culture
Cronemyr, Peter; Bäckström, Ingela; Rönnbäck, Åsa - In: International journal of quality and service sciences 9 (2017) 3/4, pp. 498-518
Persistent link: https://www.econbiz.de/10011772221
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A proposed model for developing quality and efficiency in transitional care
Bäckström, Ingela; Ingelsson, Pernilla; Sten, Lilly-Mari - In: The TQM journal : the international review of … 35 (2023) 9, pp. 107-122
Persistent link: https://www.econbiz.de/10014460340