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Do reductions in switching barriers in the US mobile service industry affect contract and no-contract customers differently?
Tesfom, Goitom; Birch, Nancy J.; Culver, Jeffrey N. - In: International journal of technology marketing : IJTMkt 14 (2020) 1, pp. 22-46
Persistent link: https://www.econbiz.de/10012179157
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Antecedents of customer loyalty in mobile phone service : a study from Sub-Saharan Africa
Amponsah, David K.; Thompson, W. Frank <Jr.>; Mosley, … - In: International journal of business and emerging markets … 11 (2019) 3, pp. 201-224
Persistent link: https://www.econbiz.de/10012153224
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Contrasting the drivers of switching intent and switching bhavior in contractual service settings
Wirtz, Jochen; Xiao, Ping; Chiang, Jeongwen; Malhotra, … - In: Journal of retailing 90 (2014) 4, pp. 463-480
Persistent link: https://www.econbiz.de/10010473276
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Brand-switching in Nigerian banks : evidence from critical incidents
Njoku, Maria-Stella Etomchi; Nduka, Chinedum; Okocha, … - In: Global journal of business research : GJBR 9 (2015) 3, pp. 83-89
Persistent link: https://www.econbiz.de/10011384488
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Factors influencing customer switching behavior in Islamic banks : evidence from Kuwait
Ghamry, Sherif; Shamma, Hamed M. - In: Journal of Islamic marketing 13 (2022) 3, pp. 688-716
Persistent link: https://www.econbiz.de/10012880214
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The "I love o hate them" relationships with cell phone service providers : the role of customer inertia and anger
Carter, Leanne; Gray, David; D'Alessandro, Steven; … - In: Services marketing quarterly 37 (2016) 4, pp. 225-240
Persistent link: https://www.econbiz.de/10011628463
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Boredom-induced switching behavior in the restaurant industry : the mediating role of attachment
Line, Nathaniel D.; Hanks, Lydia - In: Journal of hospitality & tourism research : JHTR ; the … 43 (2019) 1, pp. 101-119
Persistent link: https://www.econbiz.de/10011997142
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Creepy vs. cool : switching from human staff to service robots in the hospitality industry
Kang, Sung-Eun; Koo, Chulmo; Chung, Namho - In: International journal of hospitality management 111 (2023), pp. 1-18
Persistent link: https://www.econbiz.de/10014311454
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Exploring the switching intention of patients to e-health consultations platforms : blending inertia with push–pull–mooring framework
Dogra, Nikita; Bakshi, Shuchita; Gupta, Anil - In: Journal of Asia Business Studies 17 (2023) 1, pp. 15-37
Persistent link: https://www.econbiz.de/10014335336
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Bank's service failures and bank customers' switching behavior : does bank reputation matter?
Zhao, Cong; Noman, Abu Hanifa Md.; Hassan, M. Kabir - In: International journal of bank marketing 41 (2023) 3, pp. 550-571
Persistent link: https://www.econbiz.de/10014267105