Creepy vs. cool : switching from human staff to service robots in the hospitality industry
Sung-Eun Kang, Chulmo Koo, Namho Chung
| Year of publication: |
2023
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|---|---|
| Authors: | Kang, Sung-Eun ; Koo, Chulmo ; Chung, Namho |
| Published in: |
International journal of hospitality management. - Amsterdam [u.a.] : Elsevier, ISSN 0278-4319, ZDB-ID 1074264-5. - Vol. 111.2023, p. 1-18
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| Subject: | Service robots | Perceived creepiness | Perceived coolness | Push-pull mooring model | Value-based adoption model | Switching behavior | Multi-group Analysis (MGA) | Roboter | Robot | Konsumentenverhalten | Consumer behaviour | Dienstleistungsqualität | Service quality | Gastgewerbe | Hospitality industry |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1016/j.ijhm.2023.103479 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10014311454