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~subject:"Dienstleistungsqualität"
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Dienstleistungsqualität
Experimental design
260
experimental design
258
Experiment
245
Consumer behaviour
98
Konsumentenverhalten
95
Theorie
73
Theory
72
Design of experiments
66
Versuchsplanung
65
Experimental Design
54
Experimentelle Ökonomik
43
Experimental economics
41
Advertising effects
24
Werbewirkung
24
Relationship marketing
20
Willingness to pay
20
Beziehungsmarketing
19
Zahlungsbereitschaftsanalyse
19
Behavioral economics
18
Advertising
17
Brand image
17
Brand management
17
Cognition
17
Augmentation
16
Kognition
16
Markenführung
16
Markenimage
16
Service quality
16
Verhaltensökonomik
16
Customer satisfaction
15
Spieltheorie
15
Game theory
14
Kundenzufriedenheit
14
Simulation
14
Werbung
14
augmentation
14
Gender
11
Internet marketing
11
Online-Marketing
11
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1
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English
15
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Balaji, M. S.
1
Becker, Laura
1
Becker-Özcamlica, Hürrem
1
Boukis, Achilleas
1
Büttgen, Marion
1
Dinsmore, John
1
Disse, Isabel Kittyma
1
Drennan, Judy
1
Ertz, Elias
1
Esmark Jones, Carol L.
1
Esper, Terry L.
1
Ford, John B.
1
Greer, Dominique A.
1
Helm, Sabrina V.
1
Hsu, Cathy H. C.
1
Huang, Ming-Hui
1
Krishnan, Balaji C.
1
Liu, Qing
1
Mady, Sarah
1
Mady, Tarek
1
Mahr, Dominik
1
Marzocchi, Gian Luca
1
Mattila, Anna S.
1
Mennens, Kars
1
Odekerken-Schröder, Gaby
1
Orsingher, Chiara
1
Peinkofer, Simone T.
1
Pizzi, Gabriele
1
Plotkina, Daria
1
Racat, Margot
1
Russell-Bennett, Rebekah
1
Rust, Roland T.
1
Sengupta, Aditi Sarkar
1
Smith, Ronn J.
1
Steins, Mark
1
Stevens, Jennifer L.
1
Tombs, Alastair
1
Waites, Stacie
1
Weber, Karin
1
Williams, Brent
1
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The journal of services marketing
6
Australasian marketing journal
1
Industrial marketing management : the international journal for industrial and high-tech firms
1
Journal of business logistics
1
Journal of business research : JBR
1
Journal of customer behaviour
1
Journal of service management
1
Journal of service research
1
Journal of service research : JSR
1
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
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ECONIS (ZBW)
15
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1
The service triad : an empirical study of service robots, customers and frontline employees
Odekerken-Schröder, Gaby
;
Mennens, Kars
;
Steins, Mark
; …
- In:
Journal of service management
33
(
2022
)
2
,
pp. 246-292
Persistent link: https://www.econbiz.de/10012880726
Saved in:
2
Engaged to a robot? : the role of AI in service
Huang, Ming-Hui
;
Rust, Roland T.
- In:
Journal of service research
24
(
2021
)
1
,
pp. 30-41
Persistent link: https://www.econbiz.de/10012426758
Saved in:
3
The temporal construal of customer satisfaction
Pizzi, Gabriele
;
Marzocchi, Gian Luca
;
Orsingher, Chiara
; …
- In:
Journal of service research : JSR
18
(
2015
)
4
,
pp. 484-497
Persistent link: https://www.econbiz.de/10011392284
Saved in:
4
Just what the doctor ordered? : investigating the impact of health service quality on consumer misbehaviour
Greer, Dominique A.
;
Russell-Bennett, Rebekah
;
Tombs, …
- In:
Australasian marketing journal
22
(
2014
)
3
,
pp. 257-267
Persistent link: https://www.econbiz.de/10010427954
Saved in:
5
Service inside : the impact of ingredient service branding on quality perceptions and behavioral intentions
Helm, Sabrina V.
;
Özergin, Berrin
- In:
Industrial marketing management : the international …
50
(
2015
),
pp. 142-149
Persistent link: https://www.econbiz.de/10011411720
Saved in:
6
How customers cope with service failure? : a study of brand reputation and customer satisfaction
Sengupta, Aditi Sarkar
;
Balaji, M. S.
;
Krishnan, Balaji C.
- In:
Journal of business research : JBR
68
(
2015
)
3
,
pp. 665-674
Persistent link: https://www.econbiz.de/10010496157
Saved in:
7
Beyond a single firm and internal focus service failure/recovery : multiple providers and external service recoveries
Weber, Karin
;
Hsu, Cathy H. C.
- In:
Journal of travel research : a quarterly publication of …
61
(
2022
)
1
,
pp. 50-63
Persistent link: https://www.econbiz.de/10012794781
Saved in:
8
Customer responses to employee deviance : a conservation of resources perspective
Boukis, Achilleas
;
Yalkin, Cagri
- In:
Journal of customer behaviour
18
(
2019
)
3
,
pp. 191-214
Persistent link: https://www.econbiz.de/10012257477
Saved in:
9
The influence of a "green" loyalty program on service encounter satisfaction
Liu, Qing
;
Mattila, Anna S.
- In:
The journal of services marketing
30
(
2016
)
6
,
pp. 576-585
Persistent link: https://www.econbiz.de/10011635004
Saved in:
10
Retail "save the sale" tactics : consumer perceptions of in-store logistics service recovery
Peinkofer, Simone T.
;
Esper, Terry L.
;
Smith, Ronn J.
; …
- In:
Journal of business logistics
43
(
2022
)
2
,
pp. 238-264
Persistent link: https://www.econbiz.de/10013347440
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