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~subject:"Dienstleistungsqualität"
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MEASURING INDIAN PATIENTS' SAT...
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Dienstleistungsqualität
Krankenhaus
12,934
Hospital
12,081
Satisfaction
10,999
Zufriedenheit
9,783
Lebensqualität
4,388
Quality of life
4,373
Factor analysis
4,324
Deutschland
4,205
Faktorenanalyse
3,936
Germany
3,898
Health care
3,378
Gesundheitsversorgung
3,350
Theorie
3,018
Theory
3,004
Service quality
2,719
Patients
2,617
Consumer behaviour
2,616
Konsumentenverhalten
2,586
Schätzung
2,493
Estimation
2,477
Patienten
2,460
Gesundheitswesen
2,415
USA
2,369
Customer satisfaction
2,307
United States
2,304
Health care system
2,287
Kundenzufriedenheit
2,267
Verbraucher
1,867
Arbeitszufriedenheit
1,734
Job satisfaction
1,734
satisfaction
1,390
Consumers
1,211
Großbritannien
1,201
United Kingdom
1,176
Beziehungsmarketing
1,149
Relationship marketing
1,148
Welt
1,047
World
1,046
factor analysis
1,042
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Undetermined
1,233
Free
606
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Article
2,021
Book / Working Paper
643
Journal
1
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Article in journal
1,963
Aufsatz in Zeitschrift
1,963
Graue Literatur
246
Non-commercial literature
246
Working Paper
217
Arbeitspapier
216
Aufsatz im Buch
59
Book section
59
Hochschulschrift
59
Thesis
41
Conference paper
20
Konferenzbeitrag
20
Collection of articles of several authors
19
Sammelwerk
19
Aufsatzsammlung
16
Case study
12
Fallstudie
12
Collection of articles written by one author
7
Sammlung
7
Konferenzschrift
6
Bibliografie enthalten
3
Bibliography included
3
Conference proceedings
3
Forschungsbericht
3
Amtsdruckschrift
2
Government document
2
Handbook
2
Handbuch
2
Systematic review
2
Übersichtsarbeit
2
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1
Elektronischer Datenträger als Beilage
1
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1
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1
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1
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English
2,546
German
119
Finnish
1
French
1
Author
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Propper, Carol
40
Siciliani, Luigi
33
Gravelle, Hugh
20
Straume, Odd Rune
19
Horwitz, Jill R.
16
Van Reenen, John
15
Brekke, Kurt R.
14
Gaynor, Martin
14
Kessler, Daniel P.
14
Gowrisankaran, Gautam
12
Moscelli, Giuseppe
12
Seiler, Stephan
12
Wübker, Ansgar
12
Doyle, Joseph J.
11
Gutacker, Nils
11
McFadden, Kathleen L.
11
Nichols, Austin
11
Prybutok, Victor R.
11
Town, Robert J.
11
Gruber, Jonathan
10
Staiger, Douglas
10
Das, Jishnu
9
Gowen, Charles, III.
9
Grabowski, David C.
9
Huckman, Robert S.
9
Lu, Susan Feng
9
Milcent, Carine
9
Rahman, Momotazur
9
Chandrasekaran, Aravind
8
Han, Heesup
8
Mennicken, Roman
8
Bloom, Nicholas
7
Dietrich, Martin
7
Eggleston, Karen
7
Geweke, John
7
Gobillon, Laurent
7
Graves, John A.
7
Hentschker, Corinna
7
Holla, Alaka
7
Landrum, Mary Beth
7
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Institution
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National Bureau of Economic Research
36
IGI Global
5
Taylor and Francis.
3
European Health Care Conference <2, 2011, Hamburg>
2
Rijksuniversiteit Gent / Faculteit Economie en Bedrijfskunde
2
Universität Potsdam
2
AOK-Bundesverband
1
Arbeitsgemeinschaft Katholischer Krankenhäuser Rheinland-Pfalz und Saarland
1
Aspen Systems Corporation
1
Bertelsmann Stiftung
1
Columbia University / Department of Economics
1
Deutschland / Bundeswehr / Universität Hamburg
1
Deutschland / Bundeswehr / Universität München / Fakultät für Wirtschafts- und Organisationswissenschaften
1
Edward Elgar Publishing
1
Fachhochschule Bonn-Rhein-Sieg
1
Federal Reserve Bank of San Francisco
1
Forschungs- und Entwicklungsinstitut für das Sozial- und Gesundheitswesen Sachsen-Anhalt <Magdeburg>
1
Freie Universität Berlin
1
Friedrich-Ebert-Stiftung / Arbeitsgruppe "Stationäre Versorgung"
1
Gesundheitsstadt Berlin e.V.
1
HELIOS Kliniken GmbH
1
HELIOS Klinikum Emil von Behring Berlin-Zehlendorf
1
Health Resources Administration, Department of Health, Education, and Welfare
1
International Conference "Economies of the Balkan and Eastern European Countries" <14., 2022, Florenz>
1
International Healthcare Industry Research
1
Konferenz Medizintourismus <1, 2007, Sankt Augustin>
1
Logos Verlag Berlin
1
Ludwig-Maximilians-Universität München
1
Nomos Verlagsgesellschaft
1
Philipps-Universität Marburg
1
Ruhr-Universität Bochum
1
Springer Fachmedien Wiesbaden
1
University of Natal
1
Universität Duisburg-Essen / Mercator School of Management
1
W. Kohlhammer GmbH
1
Wissenschaftliches Institut der AOK
1
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Published in...
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International journal of hospitality management
83
Health care management review : HCM review
79
Journal of health economics
42
Journal of health organization and management
38
Working paper / National Bureau of Economic Research, Inc.
38
Quality management journal : QMJ
36
NBER working paper series
35
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
33
NBER Working Paper
32
Journal of retailing and consumer services
31
International journal of contemporary hospitality management
29
Health marketing quarterly
28
Journal of hospitality marketing & management
26
The TQM journal : the international review of organizational improvement
26
The service industries journal
26
International journal of productivity and quality management : IJPQM
25
Journal of business research : JBR
24
Journal of travel and tourism marketing
24
Health economics
22
International journal of quality & reliability management
20
Management science : journal of the Institute for Operations Research and the Management Sciences
19
Total quality management & business excellence
19
International journal of pharmaceutical and healthcare marketing : IJPHM
18
Service business
18
Services marketing quarterly
18
International journal of quality and service sciences
16
Tourism management : research, policies, practice
16
Health care management science
15
International journal of services and operations management
15
Ruhr economic papers
15
The European journal of health economics : HEPAC ; health economics in prevention and care
15
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
14
The journal of services marketing
14
Discussion paper / Centre for Economic Policy Research
13
International journal of services, economics and management
13
Technological forecasting & social change : an international journal
13
The European journal of health economics
13
CHE research paper
12
Discussion paper series / IZA
12
Cogent business & management
11
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ECONIS (ZBW)
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1
The
satisfaction
of healthcare consumers : analysis and comparison of different methodologies
Vieira, Inês
;
Ferreira, Diogo R.
;
Pedro, Maria Isabel
- In:
International transactions in operational research : a …
30
(
2023
)
1
,
pp. 545-571
Persistent link: https://www.econbiz.de/10013417042
Saved in:
2
SEM of service quality to predict overall patient
satisfaction
in medical clinics : a case study
Johnson, Dana M.
;
Russell, Roberta S.
- In:
Quality management journal : QMJ
22
(
2015
)
4
,
pp. 18-36
Persistent link: https://www.econbiz.de/10011384434
Saved in:
3
Measuring service quality in Indian hospitals : an analysis of SERVQUAL model
Konsra, Pooja
;
Jha, Abhishek Kumar
- In:
International journal of services and operations management
24
(
2016
)
1
,
pp. 1-17
Persistent link: https://www.econbiz.de/10011598293
Saved in:
4
Indonesian public healthcare service institution's patient
satisfaction
barometer (IPHSI-PSB) : a new public healthcare patient
satisfaction
index
Sik, Sumaedi
;
Bakti, I Gede Mahatma Yuda
;
Rakhmawati, Tri
; …
- In:
The international journal of productivity and …
65
(
2016
)
1
,
pp. 25-41
Persistent link: https://www.econbiz.de/10011432007
Saved in:
5
Determinants of patient
satisfaction
with public
hospital
services
Ladhari, Riadh
;
Rigaux-Bricmont, Benny
- In:
Health marketing quarterly
30
(
2013
)
4
,
pp. 299-318
Persistent link: https://www.econbiz.de/10010244751
Saved in:
6
Understanding the factors that influence patient
satisfaction
with ambulance services
Bogomolova, Svetlana
;
Tan, P. J.
;
Dunn, S. P.
; …
- In:
Health marketing quarterly
33
(
2016
)
2
,
pp. 163-180
Persistent link: https://www.econbiz.de/10011517975
Saved in:
7
Increasing patient
satisfaction
: a new model development
Otani, Koichiro
;
Deng, Yihao
;
Waterman, Brian
; …
- In:
Health marketing quarterly
31
(
2014
)
4
,
pp. 370-382
Persistent link: https://www.econbiz.de/10010472667
Saved in:
8
Patient perceptions of quality : analyzing patient
satisfaction
surveys
Russell, Roberta S.
;
Johnston, Dana M.
;
White, Sheneeta W.
- In:
International journal of operations & production …
35
(
2015
)
8
,
pp. 1158-1181
Persistent link: https://www.econbiz.de/10011449453
Saved in:
9
Incident-based measurement of patient's
satisfaction
Singh, Gajendra
-
2002
Persistent link: https://www.econbiz.de/10002972375
Saved in:
10
Qualitätscontrolling im Krankenhaus : die Gewinnung von Qualitätsindikatoren durch Befragungen zur Patientenzufriedenheit
Hopp, Frank-Peter
-
2000
Persistent link: https://www.econbiz.de/10001530478
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