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~subject:"Dienstleistungsqualität"
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Dienstleistungsqualität
Consumer behaviour
52
Konsumentenverhalten
52
Holiday behaviour
38
Urlaubsverhalten
38
Tourism
29
Tourismus
29
Hotel industry
22
Hotellerie
22
Coronavirus
20
COVID-19
18
South Korea
18
Südkorea
18
Tourism marketing
18
Tourismusmarketing
18
Tourism industry
16
Tourismuswirtschaft
16
China
12
Customer satisfaction
12
Gastronomie
12
International tourism
12
Internationaler Tourismus
12
Kundenzufriedenheit
12
Restaurant industry
12
Hong Kong
11
Hongkong
11
Gastgewerbe
10
Hospitality industry
10
Arbeitszufriedenheit
9
Beziehungsmarketing
9
Job satisfaction
9
Relationship marketing
9
Service quality
9
Decision
8
Entscheidung
8
Advertising effects
7
Destination management
7
Destinationsmanagement
7
Emotion
7
Food
7
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English
9
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Chon, Kaye
4
Hao, Fei
3
Kim, Seongseop
3
Lee, Myong Jae
2
Baah, Nancy Grace
1
Badu-Baiden, Frank
1
Chan, Eric S. W.
1
Chen, Yong
1
Han, Heesup
1
Ji, Mingjie
1
Joo, Young Min
1
Kim, Peter Beomcheol
1
Kim, Seontaik
1
Kruesi, Michael Alexander
1
Lee, Sanggun
1
Park, Jinah
1
Qiu, Richard T. R.
1
Schuckert, Markus
1
Singh, Neha
1
Song, Haiyan
1
Wen, Huijun
1
Wong, IpKin Anthony
1
Yu, Jongsik
1
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International journal of hospitality management
3
International journal of contemporary hospitality management
1
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
1
Journal of hospitality marketing & management
1
Journal of travel and tourism marketing
1
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
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Journal of vacation marketing : an international journal
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ECONIS (ZBW)
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1
Service failures and recovery actions in the hotel industry : a text-mining approach
Lee, Myong Jae
;
Singh, Neha
;
Chan, Eric S. W.
- In:
Journal of vacation marketing : an international journal
17
(
2011
)
3
,
pp. 197-207
Persistent link: https://www.econbiz.de/10009261687
Saved in:
2
The effects of exhibition service quality on exhibitor satisfaction and behavioral intentions
Lee, Myong Jae
;
Lee, Sanggun
;
Joo, Young Min
- In:
Journal of hospitality marketing & management
24
(
2015
)
7/8
,
pp. 683-707
Persistent link: https://www.econbiz.de/10011433674
Saved in:
3
Why can package tours hurt tourists? : evidence from China’s tourism demand in Hong Kong
Chen, Yong
;
Schuckert, Markus
;
Song, Haiyan
;
Chon, Kaye
- In:
Journal of travel research : a quarterly publication of …
55
(
2016
)
4
,
pp. 427-439
Persistent link: https://www.econbiz.de/10011458620
Saved in:
4
Contactless service in hospitality : bridging customer equity, experience, delight, satisfaction, and trust
Hao, Fei
;
Chon, Kaye
- In:
International journal of contemporary hospitality management
34
(
2022
)
1
,
pp. 113-134
Persistent link: https://www.econbiz.de/10012798183
Saved in:
5
Are you ready for a contactless future? : a multi-group analysis of experience, delight, customer equity, and trust based on the Technology Readiness Index 2.0
Hao, Fei
;
Chon, Kaye
- In:
Journal of travel and tourism marketing
38
(
2021
)
9
,
pp. 900-916
Persistent link: https://www.econbiz.de/10013178053
Saved in:
6
The myth of contactless hospitality service : customers' willingness to pay
Hao, Fei
;
Qiu, Richard T. R.
;
Park, Jinah
;
Chon, Kaye
- In:
Journal of hospitality & tourism research : JHTR ; the …
47
(
2023
)
8
,
pp. 1478-1502
Persistent link: https://www.econbiz.de/10014424453
Saved in:
7
An examination of the progressive effects of hotel frontline employees' brand perceptions on desirable service outcomes
Kim, Seongseop
;
Kim, Peter Beomcheol
;
Kim, Seontaik
; …
- In:
International journal of hospitality management
84
(
2020
),
pp. 1-9
Persistent link: https://www.econbiz.de/10012146201
Saved in:
8
A multilevel synthesis of subjective and objective measures of foodservices in the experience process
Wen, Huijun
;
Wong, IpKin Anthony
;
Kim, Seongseop
; …
- In:
International journal of hospitality management
99
(
2021
),
pp. 1-10
Persistent link: https://www.econbiz.de/10013328008
Saved in:
9
Veganism, a new hotel paradigm : exploring the attributes of vegan-friendly hotels and guest approach behaviors
Yu, Jongsik
;
Kim, Seongseop
;
Baah, Nancy Grace
;
Han, Heesup
- In:
International journal of hospitality management
117
(
2024
),
pp. -11
Persistent link: https://www.econbiz.de/10014457839
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