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Innovation and information technology in services
Licht, Georg; Moch, Dietmar - 1997
The missing effect of investments of firms in information and communication technologies on productivity is studied by various recent papers (e.g. Oliner and Sichels 1994, Landauer 1995, Brynjolfsson and Hitt 1996). Several explanations are given for this missing link. Our paper deals with two...
Persistent link: https://www.econbiz.de/10011440920
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Interactions between service customers : managing on-site customer-to-customer interactions for service advantage
Nicholls, Richard - 2005
Persistent link: https://www.econbiz.de/10003224823
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Innovation and information technology in services
Licht, Georg - 1997
The missing effect of investments of firms in information and communication technologies on productivity is studied by various recent papers (e.g. Oliner and Sichels 1994, Landauer 1995, Brynjolfsson and Hitt 1996). Several explanations are given for this missing link. Our paper deals with two...
Persistent link: https://www.econbiz.de/10013428107
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Service users as sources for innovation : [an empirical study in the German services industry]
Skiba, Florian - 2010
Persistent link: https://www.econbiz.de/10008696071
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The federal Service
Mayers, Lewis - 1922
Persistent link: https://www.econbiz.de/10000408016
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Service quality : new directions in theory and practice
Rust, Roland T. (ed.) - 1994
Persistent link: https://www.econbiz.de/10000347620
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Housing and services
Fidschi - 1988
Persistent link: https://www.econbiz.de/10000110562
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The service productivity and quality challenge
Harker, Patrick T. (contributor) - 1995
Persistent link: https://www.econbiz.de/10000545292
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British Services education
Lloyd, Cyril - 1950
Persistent link: https://www.econbiz.de/10000040727