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~subject:"Dienstleistungsqualität"
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A MOTIVAÇÃO COMO FERRAMENTA PA...
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Dienstleistungsqualität
Hotel industry
6,490
Hotellerie
6,490
Consumer behaviour
1,001
Konsumentenverhalten
1,001
Service quality
814
Customer satisfaction
661
Kundenzufriedenheit
656
Tourism employees
583
Tourismusberufe
583
Beziehungsmarketing
545
Relationship marketing
545
Tourism
515
Tourismus
508
Gastgewerbe
497
Hospitality industry
485
Hotel
455
Tourism industry
436
Tourismuswirtschaft
436
Firm performance
404
Unternehmenserfolg
404
Arbeitszufriedenheit
377
Job satisfaction
377
USA
354
United States
353
Theorie
316
Theory
316
Preismanagement
292
Pricing strategy
292
Online-Marketing
291
Internet marketing
290
Brand management
283
Markenführung
283
Environmental management
277
Umweltmanagement
274
Arbeitsverhalten
266
Work behaviour
266
Deutschland
253
China
247
Germany
247
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402
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99
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733
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27
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9
Fallstudie
9
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8
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8
Conference paper
4
Graue Literatur
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3
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3
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3
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3
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1
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English
793
German
16
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Han, Heesup
15
Karatepe, Osman M.
8
Sparks, Beverley
8
Torres, Edwin N.
8
Shahin, Arash
7
Dabestani, Reza
6
Kim, Woo Gon
6
Law, Chun Hung Roberts
6
Qu, Hailin
6
Caber, Meltem
5
Shirouyehzad, Hadi
5
Albayrak, Tahir
4
Ali, Faizan
4
Amin, Muslim
4
Assaker, Guy
4
Butters, R. Andrew
4
Cobanoglu, Cihan
4
Daskin, Mustafa
4
Fong, Lawrence Hoc Nang
4
Huan, Tzung-cheng
4
Hubbard, Thomas N.
4
Hung, Kam
4
Kim, Jinkyung Jenny
4
Lehto, Xinran Y.
4
Mattila, Anna S.
4
So, Kevin Kam Fung
4
Xu, Xun
4
Ariffin, Ahmad Azmi M.
3
Cham Tat Huei
3
Chen, Chiang-ming
3
Chen, Yong
3
Choi, Hyeyoon
3
Dedeoğlu, Bekir Bora
3
Fongsuwan, Wanno
3
Fu, Xiaoxiao
3
Gao, Baojun
3
Grobelna, Aleksandra
3
Kim, Jong Min
3
Kuo, Chun-min
3
Ladhari, Riadh
3
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National Bureau of Economic Research
2
Books on Demand GmbH <Norderstedt>
1
Great Britain / Dept. of Employment
1
United States / Bureau of the Census
1
University College London / Department of Economics
1
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International journal of hospitality management
141
International journal of contemporary hospitality management
53
Journal of hospitality marketing & management
47
Tourism management : research, policies, practice
40
Journal of travel and tourism marketing
30
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
19
The service industries journal
15
Tourism management perspectives : TMP
13
Journal of hospitality and tourism insights
11
Tourism economics : the business and finance of tourism and recreation
11
Tourism analysis : an interdisciplinary tourism & hospitality journal
10
Journal of retailing and consumer services
9
International journal of leisure and tourism marketing : IJLTM
7
Administrative Sciences : open access journal
6
Enlightening tourism : ET ; a pathmaking journal
6
International journal of services, economics and management
6
Journal for global business advancement : JGBA
6
Journal of vacation marketing : an international journal
6
Global business and finance review
5
International journal of productivity and quality management : IJPQM
5
International journal of services and operations management : IJSOM
5
The journal of services marketing
5
Total quality management & business excellence
5
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
5
Tourism and hospitality research : THR
5
Tourism and hospitality research : the surrey quarterly review
5
Acta Universitatis Danubius / Oeconomica
4
Amfiteatru economic : an economic and business research periodical
4
International journal of quality & reliability management
4
Inventi impact: service sector
4
Journal of business research : JBR
4
Journal of vacation marketing
4
Service business
4
The Cornell hospitality quarterly
4
Tourism review : the official journal of the AIEST
4
Economic research
3
European research studies
3
International journal of business and economics
3
International journal of business information systems : IJBIS
3
International journal of services and operations management
3
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ECONIS (ZBW)
810
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810
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1
Differences and similarities in perceptions of
hotel
experience : the role of national cultures
Zhang, Ziqiong
;
Li, Hengyun
;
Law, Chun Hung Roberts
- In:
Journal of travel and tourism marketing
32
(
2015
),
pp. 2-14
Persistent link: https://www.econbiz.de/10011416038
Saved in:
2
Improved or decreased? : customer experience with self-service technology versus human service in hotels in China
Liu, Chun
;
Hung, Kam
- In:
Journal of hospitality marketing & management
31
(
2022
)
2
,
pp. 176-204
Persistent link: https://www.econbiz.de/10012821092
Saved in:
3
The gaps in the quality of
hotel
services in Poland
Mazurek-Kusiak, Anna
;
Sawicki, Bogusław
- In:
European research studies
23
(
2020
)
5
,
pp. 1033-1040
Persistent link: https://www.econbiz.de/10012510888
Saved in:
4
How work engagement influences relationship quality : the roles of work motivation and perceived service guarantee strength
Chang, Kuo-Chien
;
Hsu, Ya-Ti
;
Cheng, Yi-Sung
;
Kuo, Nien-Te
- In:
Total quality management & business excellence
32
(
2021
)
12
,
pp. 1316-1340
Persistent link: https://www.econbiz.de/10012607249
Saved in:
5
Perception of the quality costs in historical hospitality services : evidence from Poland
Sadkowski, Wojciech
;
Sala, Krzysztof
- In:
Ekonomia i prawo
21
(
2022
)
1
,
pp. 239-254
Persistent link: https://www.econbiz.de/10013173145
Saved in:
6
Effects of customer experience in engaging in hotels' CSR activities on brand relationship quality and behavioural intention
Lo, Ada
- In:
Journal of travel and tourism marketing
37
(
2020
)
2
,
pp. 185-199
Persistent link: https://www.econbiz.de/10012289316
Saved in:
7
A comparative study of ordinary and fastidious customers' priorities in service quality dimensions
Dabestani, Reza
;
Shahin, Arash
;
Shirouyehzad, Hadi
; …
- In:
Total quality management & business excellence : an …
28
(
2017
)
3/4
,
pp. 331-350
Persistent link: https://www.econbiz.de/10011723613
Saved in:
8
Assessment of critical success factors of TQM culture in hospitality sector in Kosovo
Pira, Bujar
;
Zylfijaj, Rejhane
-
2017
Persistent link: https://www.econbiz.de/10011643855
Saved in:
9
Customer engagement in the
hotel
industry : perceptions of
hotel
staff and guests
Järvi, Henna
- In:
International journal of business innovation and research
18
(
2019
)
1
,
pp. 109-127
Persistent link: https://www.econbiz.de/10011982392
Saved in:
10
Human contribution to service quality in West Bengal's luxury hotels
Banerjee, Dipa
;
Biswas, Debasish
- In:
Human systems management : HSM
37
(
2018
)
1
,
pp. 7-13
Persistent link: https://www.econbiz.de/10011817227
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