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A framework of satisfaction for continually delivered business services
Briggs, Elten; Landry, Timothy D.; Daugherty, Patricia J. - In: The journal of business & industrial marketing 31 (2016) 1, pp. 112-122
Persistent link: https://www.econbiz.de/10011539353
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Economic and social satisfaction of buyers on consumer-to-consumer platforms : the role of relational capital
Chen, Xiayu; Huang, Qian; Davison, Robert M. - In: International journal of electronic commerce : IJEC 21 (2016/2017) 2, pp. 219-248
Persistent link: https://www.econbiz.de/10011691010
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How to generate economic satisfaction in B2B contexts? : the role of value co-creation and relationship quality
Berenguer Contrí, Gloria; Gil Saura, Irene; … - In: Journal of industrial and business economics 51 (2024) 1, pp. 189-209
Persistent link: https://www.econbiz.de/10014512487
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Precursors and outcomes of perceived value in B2B banking services : a nomological framework
Zietsman, Mariëtte Louise; Mostert, Pierre; Svensson, … - In: Journal of relationship marketing : innovations and … 22 (2023) 4, pp. 330-353
Persistent link: https://www.econbiz.de/10014422300
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How does group-buying website quality for social commerce affect repurchase intention? : evidence from Chinese online users
Sun, Zhuo; Hong, Zhao; Wang, Zongshui - In: Asia Pacific journal of marketing and logistics 34 (2022) 10, pp. 2109-2129
Persistent link: https://www.econbiz.de/10013552978
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An exploratory analysis of the model for understanding success in quality
Kaplan, Heather C.; Froehle, Craig M.; Cassedy, Amy; … - In: Health care management review : HCM review 38 (2013) 4, pp. 325-338
Persistent link: https://www.econbiz.de/10010202861
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Employee productivity and service quality enhancement using ERP with knowledge management : a study in a power distribution company in the global context
Agrawal, Animesh; Diwakar, Hemant Kumar; Mukti, Suraj Kumar - In: International journal of knowledge management : IJKM ; … 16 (2020) 3, pp. 89-111
Persistent link: https://www.econbiz.de/10012303701
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Success factors of service networks in the context of servitization : development and verification of an impact model
Weigel, Sabrina; Hadwich, Karsten - In: Industrial marketing management : the international … 74 (2018), pp. 254-275
Persistent link: https://www.econbiz.de/10011942369
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An investigation of key success factors for restaurant operations in Saudi Arabia
Gadelrab, Reda; Ekiz, Erdogan - In: Journal of Tourism, Heritage & Services Marketing : JTHSM 5 (2019) 2, pp. 27-35
Persistent link: https://www.econbiz.de/10012159021
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Flawless victory! Investigating search and experience qualities as antecedent predictors of video game success
Heidenreich, Sven; Handrich, Franziska; Krämer, Tobias - In: Electronic markets : EM ; the international journal of … 33 (2023) 1, pp. 1-20
Persistent link: https://www.econbiz.de/10014283229