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The satisfaction of healthcare consumers : analysis and comparison of different methodologies
Vieira, Inês; Ferreira, Diogo R.; Pedro, Maria Isabel - In: International transactions in operational research : a … 30 (2023) 1, pp. 545-571
Persistent link: https://www.econbiz.de/10013417042
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Patients' satisfaction : the medical appointments valence in Portuguese public hospitals
Ferreira, D. C.; Marques, Rui Cunha; Nunes, A. M.; … - In: Omega : the international journal of management science 80 (2018), pp. 58-76
Persistent link: https://www.econbiz.de/10011895236
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Customers satisfaction in pediatric inpatient services : a multiple criteria satisfaction analysis
Ferreira, Diogo Cunha; Marques, Rui Cunha; Nunes, … - In: Socio-economic planning sciences : the international … 78 (2021), pp. 1-22
Persistent link: https://www.econbiz.de/10013040745
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The quality of service : an overall performance assessment for water utilitiess
Pinto, F. S.; Costa, A. S.; Figueira, José Rui; … - In: Omega : the international journal of management science 69 (2017), pp. 115-125
Persistent link: https://www.econbiz.de/10011698922
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Quality assessment of the Portuguese public hospitals : a multiple criteria approach
Rocha, António; Costa, Ana Sara; Figueira, José Rui; … - In: Omega : the international journal of management science 105 (2021), pp. 1-28
Persistent link: https://www.econbiz.de/10014519439