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The effects of emotional intelligence on service recovery and organizational loyalty : a case of flight attendants of South Korean airlines

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An exploratory study of competencies required to co-create memorable customer experiences in the hospitality industry

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Gracefully yours : would snap judgments of one's subtle graceful movements lead to inferences about their emotional intelligence?

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Engaging and retaining customers with AI and employee service

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Improving relationship quality during the crisis

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The role of memorable experience and emotional intelligence in senior customer loyalty to geriatric hotels

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Employee emotional competence : construct conceptualization and validation of a customer-based measure

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Examination of factors affecting hotel employees' service orientation : an emotional labor perspective

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Workplace incivility and its effect upon restaurant frontline service employee emotions and service performance

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