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~subject:"Dienstleistungsqualität"
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Dienstleistungsqualität
Consumer behaviour
83,205
Konsumentenverhalten
80,725
Relationship marketing
26,272
Beziehungsmarketing
25,598
Social Web
20,643
Social web
20,612
Theorie
15,003
Theory
14,829
Brand management
8,853
Online-Marketing
8,814
Markenführung
8,807
Internet marketing
8,711
Customer satisfaction
8,320
Kundenzufriedenheit
8,112
Markov chain
7,545
Markov-Kette
7,541
Brand image
7,317
Markenimage
7,270
Deutschland
6,799
USA
6,678
Online-Handel
6,648
Online retailing
6,632
Germany
6,471
Service quality
6,419
United States
6,417
Electronic Commerce
5,882
E-commerce
5,672
Viral marketing
4,892
Virales Marketing
4,872
Einzelhandel
4,679
Retail trade
4,634
Brand
4,602
Markenartikel
4,585
Marketingmanagement
4,459
Marketing management
4,438
Werbewirkung
4,010
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3,713
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3,706
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Han, Heesup
37
Mattila, Anna S.
30
Prentice, Catherine
25
Usman, Osly
22
McColl-Kennedy, Janet R.
21
Bruhn, Manfred
20
Prybutok, Victor R.
16
Jang, Soocheong
15
Klaus, Philipp
15
Balaji, M. S.
14
Gong, Taeshik
14
Gustafsson, Anders
14
Line, Nathaniel D.
14
Hyun, Sunghyup Sean
13
Patterson, Paul G.
13
Sharma, Piyush
13
Edvardsson, Bo
12
Gil Saura, Irene
12
Qu, Hailin
12
Sreejesh, S.
12
Wong, IpKin Anthony
12
Bilgihan, Anil
11
Gursoy, Dogan
11
Hanks, Lydia
11
Hollebeek, Linda D.
11
Propper, Carol
11
Quach, Sara
11
Voorhees, Clay M.
11
Kim, Woo Gon
10
Miao, Li
10
Schumann, Jan Hendrik
10
Sparks, Beverley
10
Amin, Muslim
9
Harun, Ahasan
9
Hsu, Cathy H. C.
9
Hsu, Maxwell K.
9
Marimon, Frederic
9
Park, Jungkun
9
Su, LuJun
9
Torres, Edwin N.
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National Bureau of Economic Research
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Österreich / Bundesministerium für Verkehr, Innovation und Technologie
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European Health Care Conference <2, 2011, Hamburg>
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IGI Global
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Rijksuniversiteit Gent / Faculteit Economie en Bedrijfskunde
2
Banking-Forum Liechtenstein <2, 2003, Vaduz>
1
Christel DeHaan Tourism and Travel Research Institute <Nottingham>
1
Christian-Albrechts-Universität zu Kiel
1
Conference on Consumer Satisfaction, Dissatisfaction, and Complaining Behavior <3, 1978, Chicago, Ill.>
1
Conference on Consumer Satisfaction, Dissatisfaction, and Complaining Behavior <6, 1981, Bloomington, Ind.>
1
Deutschland / Bundeswehr / Universität Hamburg
1
Erasmus Research Institute of Management
1
Friedrich-Schiller-Universität Jena
1
Gesundheitsstadt Berlin e.V.
1
Great Britain / Customs Establishment
1
Institutet för Ekonomisk Forskning <Lund>
1
International Conference on Services Management <North Cyprus)>
1
Liechtensteinischer Bankenverband
1
Logos Verlag Berlin
1
Ludwig-Maximilians-Universität München
1
Marketing Research Symposium <1977, Bloomington, Ind.>
1
Sachverständigenrat für die Konzertierte Aktion im Gesundheitswesen
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Springer Fachmedien Wiesbaden
1
Svenska Handelshögskolan <Helsinki>
1
United States / Congress / Senate / Committee on the Judiciary / Subcommittee on Antitrust and Monopoly
1
Universität Osnabrück / Fachgebiet Geographie
1
Verlag Dr. Kovač
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Journal of retailing and consumer services
267
International journal of hospitality management
266
Journal of business research : JBR
160
The journal of services marketing
146
The service industries journal
112
International journal of contemporary hospitality management
101
Journal of hospitality marketing & management
98
Journal of travel and tourism marketing
87
Services marketing quarterly
84
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
77
Journal of service research : JSR
66
Service business
65
Cogent business & management
54
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
51
Journal of service management
50
Tourism management : research, policies, practice
49
Journal of air transport management
41
Journal of service research
41
Asia Pacific journal of marketing and logistics
40
The TQM journal : the international review of organizational improvement
39
International journal of quality and service sciences
37
Managing service quality : MSQ ; an international journal
37
International journal of services and operations management
36
International journal of services, economics and management
36
The international journal of bank marketing : IJBM
36
Journal of strategic marketing
35
Psychology & marketing
34
Total quality management & business excellence
33
Journal of the Academy of Marketing Science
32
International journal of services and operations management : IJSOM
29
European journal of marketing : EJM
28
Industrial marketing management : the international journal for industrial and high-tech firms
28
International journal of electronic marketing and retailing : IJEMR
27
International journal of quality & reliability management
27
Journal of Asian finance, economics and business : JAFEB
27
Journal of hospitality and tourism insights
27
Journal of retailing
27
Marketing intelligence & planning
27
Quality management journal : QMJ
25
Information & management : the internat. journal of management processes and systems ; journal of IFIP Users Group
24
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ECONIS (ZBW)
6,348
EconStor
9
OLC EcoSci
4
USB Cologne (EcoSocSci)
1
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1
Investigating the dynamics and the content of customers' social media reporting after a restaurant service failure
Israeli, Aviad A.
;
Lee, Seonjeong
;
Karpinski, Aryn C.
- In:
Journal of hospitality marketing & management
26
(
2017
)
6
,
pp. 606-626
Persistent link: https://www.econbiz.de/10011754048
Saved in:
2
Rectifying failure of service : how customer perceptions of justice affect their emotional reponse and social media testimonial
Kim, Eojina
;
Tang, Liang
- In:
Journal of hospitality marketing & management
25
(
2016
)
7/8
,
pp. 897-924
Persistent link: https://www.econbiz.de/10011621365
Saved in:
3
Responding to negative online reviews : the effects of hotel responses on customer inferences of trust and concern
Sparks, Beverley
;
So, Kevin Kam Fung
;
Bradley, Graham L.
- In:
Tourism management : research, policies, practice
53
(
2016
),
pp. 74-85
Persistent link: https://www.econbiz.de/10011440024
Saved in:
4
User-generated content behaviour of the dissatisfied service customer
Presi, Caterina
;
Saridakis, Charalampos
;
Hartmans, Susanna
- In:
European journal of marketing : EJM
48
(
2014
)
9/10
,
pp. 1600-1625
Persistent link: https://www.econbiz.de/10010429786
Saved in:
5
Co-creation of online service recoveries and its effects on complaint bystanders
Hutzinger, Clemens
;
Weitzl, Wolfgang
- In:
Journal of business research : JBR
130
(
2021
),
pp. 525-538
Persistent link: https://www.econbiz.de/10012544868
Saved in:
6
Impact of electronic servicescape of online gaming on customer engagement
Dutta, Abhisek
- In:
Journal of electronic commerce in organizations : the …
18
(
2020
)
2
,
pp. 49-63
Persistent link: https://www.econbiz.de/10012292160
Saved in:
7
Antecedents of hospital brand image and the relationships with medical tourists' behavioral intention
Cham Tat Huei
;
Lim, Yet-mee
;
Nai Chiek Aik
;
Tay, …
- In:
International journal of pharmaceutical and healthcare …
10
(
2016
)
4
,
pp. 412-431
Persistent link: https://www.econbiz.de/10011643495
Saved in:
8
Comparing email and SNS users : investigating e-servicescape, customer reviews, trust, loyalty and E-WOM
Tran, Gina A.
;
Strutton, David
- In:
Journal of retailing and consumer services
53
(
2020
),
pp. 1-17
Persistent link: https://www.econbiz.de/10012171958
Saved in:
9
Identifying value-creating aspects in luxury hotel services via third-party online reviews : a cross-cultural study
Tsiotsou, Rodoula H.
- In:
International journal of retail and distribution management
50
(
2022
)
2
,
pp. 183-205
Persistent link: https://www.econbiz.de/10013397924
Saved in:
10
The influence of digital influencer, e-WOM and information quality on customer repurchase intention toward online shop in e-marketplace during pandemic COVID-19 : the mediation eff...
Wandoko, Wanda
;
Panggati, Ignatius Enda
- In:
Journal of relationship marketing : innovations and …
21
(
2022
)
2
,
pp. 148-167
Persistent link: https://www.econbiz.de/10013336327
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