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~subject:"Dienstleistungsqualität"
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Modelling roles of commitment...
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Dienstleistungsqualität
Customer satisfaction
15,563
Kundenzufriedenheit
13,977
Job satisfaction
13,799
Arbeitszufriedenheit
13,090
Satisfaction
11,113
Zufriedenheit
10,180
Service quality
6,779
Employee retention
6,578
Mitarbeiterbindung
6,557
Consumer behaviour
6,354
Konsumentenverhalten
6,190
Relationship marketing
5,935
Beziehungsmarketing
5,895
Lebensqualität
4,629
Quality of life
4,570
Arbeitsverhalten
3,119
Deutschland
3,116
Work behaviour
3,108
Germany
2,917
Leistungsmotivation
2,495
Work motivation
2,464
Personalmanagement
2,427
Human Resource Management
2,426
job satisfaction
1,979
Arbeitskräfte
1,891
Workforce
1,888
Führungsstil
1,764
Leadership style
1,757
Emotion
1,750
USA
1,668
Arbeitsmobilität
1,634
Labour mobility
1,618
Schätzung
1,597
United States
1,595
Estimation
1,507
Organizational behaviour
1,470
Verhalten in Organisationen
1,449
satisfaction
1,394
India
1,334
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Online availability
All
Undetermined
3,096
Free
1,126
Type of publication
All
Article
5,746
Book / Working Paper
804
Type of publication (narrower categories)
All
Article in journal
5,577
Aufsatz in Zeitschrift
5,577
Aufsatz im Buch
156
Book section
156
Graue Literatur
78
Non-commercial literature
78
Hochschulschrift
71
Working Paper
53
Conference paper
51
Konferenzbeitrag
51
Arbeitspapier
50
Thesis
48
Case study
29
Fallstudie
29
Collection of articles of several authors
19
Sammelwerk
19
Konferenzschrift
10
Aufsatzsammlung
9
Collection of articles written by one author
6
Sammlung
6
Conference proceedings
4
Bibliografie
3
Guidebook
3
Ratgeber
3
Reprint
3
Article
2
Bibliografie enthalten
2
Bibliography included
2
Interview
2
Bibliography
1
Festschrift
1
Forschungsbericht
1
Mehrbändiges Werk
1
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1
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1
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1
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English
6,406
German
144
French
1
Italian
1
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Han, Heesup
34
Prentice, Catherine
23
Mattila, Anna S.
22
Prybutok, Victor R.
21
Usman, Osly
19
Sharma, Piyush
18
Wong, IpKin Anthony
17
Balaji, M. S.
14
McColl-Kennedy, Janet R.
14
Shahin, Arash
14
Söderlund, Magnus
14
Bilgihan, Anil
12
Gustafsson, Anders
12
Amin, Muslim
11
Grégoire, Yany
11
Karatepe, Osman M.
11
Van Vaerenbergh, Yves
11
Ali, Faizan
10
Guchait, Priyanko
10
Hyun, Sunghyup Sean
10
Jang, Soocheong
10
Ladhari, Riadh
10
Quach, Sara
10
Ringle, Christian M.
10
Roy, Sanjit
10
Sparks, Beverley
10
Sreejesh, S.
10
Su, LuJun
10
Torres, Edwin N.
10
Akroush, Mamoun N.
9
Ashill, Nicholas J.
9
Edvardsson, Bo
9
Gong, Taeshik
9
Hammerschmidt, Maik
9
Hsu, Cathy H. C.
9
Hsu, Maxwell K.
9
Izogo, Ernest Emeka
9
Kim, Woo Gon
9
Patterson, Paul G.
9
Qin, Hong
9
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Excellence-in-Service-Konferenz <6., 2016, Koblenz>
3
Nomos Verlagsgesellschaft
3
National Bureau of Economic Research
2
Springer Fachmedien Wiesbaden
2
ANZMAC Conference <2019, Wellington>
1
Australian and New Zealand Marketing Academy
1
Books on Demand GmbH <Norderstedt>
1
Brandenburgische Technische Universität Cottbus-Senftenberg
1
Center for Service Excellence
1
Conference on Consumer Satisfaction, Dissatisfaction, and Complaining Behavior <3, 1978, Chicago, Ill.>
1
Conference on Consumer Satisfaction, Dissatisfaction, and Complaining Behavior <6, 1981, Bloomington, Ind.>
1
Cornell University / Food and Nutrition Policy Program
1
Deutschland / Bundeswehr / Universität Hamburg
1
Erasmus Research Institute of Management
1
European Business School <Oestrich-Winkel>
1
European Society for Opinion and Marketing Research
1
IGI Global
1
International Conference on Services Management <North Cyprus)>
1
Leuphana Universität Lüneburg
1
Ludwig-Maximilians-Universität München
1
Marketing Research Congress <44, 1991, Luxembourg>
1
Marketing Research Symposium <1977, Bloomington, Ind.>
1
Rijksuniversiteit Gent / Faculteit Economie en Bedrijfskunde
1
Verlag Dr. Kovač
1
Volkswirtschaftliches Institut für Mittelstand und Handwerk an der Universität Göttingen
1
Österreich / Bundesministerium für Verkehr, Innovation und Technologie
1
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Published in...
All
International journal of hospitality management
245
Journal of retailing and consumer services
225
Journal of business research : JBR
148
The journal of services marketing
135
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
126
The service industries journal
111
Journal of hospitality marketing & management
102
International journal of contemporary hospitality management
96
Journal of travel and tourism marketing
84
Services marketing quarterly
82
Journal of air transport management
67
Tourism management : research, policies, practice
67
The TQM journal : the international review of organizational improvement
64
Service business
63
International journal of quality and service sciences
61
Cogent business & management
59
International journal of services and operations management
55
Journal of service research : JSR
53
Total quality management & business excellence
52
International journal of quality & reliability management
50
International journal of productivity and quality management : IJPQM
49
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
48
Asia Pacific journal of marketing and logistics
46
International journal of services, economics and management
46
Journal of service management
46
International journal of services and operations management : IJSOM
42
Managing service quality : MSQ ; an international journal
42
Quality management journal : QMJ
39
The international journal of bank marketing : IJBM
38
Journal of Asian finance, economics and business : JAFEB
34
Journal of strategic marketing
31
International journal of electronic marketing and retailing : IJEMR
30
Journal of service research
29
Journal of the Academy of Marketing Science
29
Marketing intelligence & planning
28
Tourism management perspectives : TMP
28
Journal of hospitality and tourism insights
26
Journal of service theory and practice : JSTP
26
Psychology & marketing
26
International journal of business information systems : IJBIS
25
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ECONIS (ZBW)
6,541
EconStor
6
OLC EcoSci
3
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1
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1
Quantity, quality, and
satisfaction
with mentoring : what matters most?
Xu, Xiaohong
;
Payne, Stephanie C.
- In:
Journal of career development
41
(
2014
)
6
,
pp. 507-525
Persistent link: https://www.econbiz.de/10010461114
Saved in:
2
Exploring the process of customer engagement, self-brand connections and loyalty
Naumann, Kay
;
Bowden, Jana
- In:
Problems and perspectives in management : PPM ; …
13
(
2015
)
1
,
pp. 56-66
Persistent link: https://www.econbiz.de/10010516997
Saved in:
3
Internal service quality as a driver of employee
satisfaction
, commitment and performance : exploring the focal role of employee well-being
Sharma, Piyush
;
Kong, Titus Tak Chuen
;
Kingshott, …
- In:
Journal of service management
27
(
2016
)
5
,
pp. 773-797
Persistent link: https://www.econbiz.de/10011553151
Saved in:
4
Roles of trust on
rapport
and
satisfaction
in services
Fatima, Johra Kayeser
;
Razzaque, Mohammed Abdur
- In:
Asia Pacific journal of marketing and logistics
26
(
2014
)
6
,
pp. 566-578
Persistent link: https://www.econbiz.de/10010495841
Saved in:
5
Investigating work engagement in the service environment
Barnes, Donald C.
;
Collier, Joel E.
- In:
The journal of services marketing
27
(
2013
)
6
,
pp. 485-499
Persistent link: https://www.econbiz.de/10010198121
Saved in:
6
Investigating work engagement in the service environment
Barnes, Donald C.
;
Collier, Joel E.
- In:
The journal of services marketing
27
(
2013
)
6
,
pp. 485-499
Persistent link: https://www.econbiz.de/10010198143
Saved in:
7
Emotional exhaustion and its consequences for hotel service quality : the critical role of workload and supervisor support
Grobelna, Aleksandra
- In:
Journal of hospitality marketing & management
30
(
2021
)
4
,
pp. 395-418
Persistent link: https://www.econbiz.de/10012549261
Saved in:
8
Perceived justice and post-recovery
satisfaction
in banking service failures : do commitment types matter?
Ozkan Tektas, Oznur
- In:
Service business
11
(
2017
)
4
,
pp. 851-870
Persistent link: https://www.econbiz.de/10011915015
Saved in:
9
How customer
satisfaction
affects employee
satisfaction
and retention in a professional services context
Frey, Regina Viola
;
Bayón, Tomás
;
Totzek, Dirk
- In:
Journal of service research : JSR
16
(
2013
)
4
,
pp. 503-517
Persistent link: https://www.econbiz.de/10010203516
Saved in:
10
Professional development, target-specific
satisfaction
, and older nurse retention
Armstrong-Stassen, Marjorie
;
Stassen, Karen
- In:
Career development international : the journal for …
18
(
2013
)
7
,
pp. 673-693
Persistent link: https://www.econbiz.de/10010227431
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