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Does price dispersion increase with quality? : evidence from the online diamond market
Wolff, François-Charles - In: Applied economics 47 (2015) 55/57, pp. 5996-6009
Persistent link: https://www.econbiz.de/10011380952
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When to "Fire" customers : customer cost-based pricing
Shin, Jiwoong; Sudhir, K.; Yoon, Dae-hee - In: Management science : journal of the Institute for … 58 (2012) 5, pp. 932-947
Persistent link: https://www.econbiz.de/10009553500
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Consumer search and quality
Sun, Yajie - 2019
Persistent link: https://www.econbiz.de/10012120968
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A DIP-construct of perceived justice in negative service encounters and complaint handling in the Norwegian tourism industry
Svari, Sander; Svensson, Göran; Slåtten, Terje; … - In: Managing service quality : MSQ ; an international journal 20 (2010) 1, pp. 26-45
Persistent link: https://www.econbiz.de/10003940603
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Negative emotions and their effect on customer complaint behaviour
Tronvoll, Bård - In: Journal of service management 22 (2011) 1, pp. 111-134
Persistent link: https://www.econbiz.de/10009010792
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Using strategic idleness to improve customer service experience in service networks
Baron, Opher; Berman, Oded; Krass, Dmitry; Wang, Jianfu - In: Operations research 62 (2014) 1, pp. 123-140
Persistent link: https://www.econbiz.de/10010338548
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An exploratory study into the determinants of adoption of mobile TV services : an integrated value perspective
Borges, Mónica S.; Rita, Paulo; Pagani, Margherita - In: International journal of electronic business 12 (2015) 1, pp. 70-94
Persistent link: https://www.econbiz.de/10011458103
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A SOS construct of negative emotions in customers' service experience (CSE) and service recovery by firms (SRF)
Svari, Sander; Slåtten, Terje; Svensson, Göran; … - In: The journal of services marketing 25 (2011) 5, pp. 323-335
Persistent link: https://www.econbiz.de/10009272255
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An exploratory study of consumer attitudes towards mobile ticketing in Sweden : ("work in progress") ; final paper submitted to the 24th European Regional Conference of the Interna...
Apanasevic, Tatjana; Markendahl, Jan; Arvidsson, Niklas - 2013
Swedish public transport organizations have set an objective to double usage of the public transport during the next coming five years. This study attempts to investigate if the current ticket solutions support the goal of the public transport companies, and if the available mobile phone...
Persistent link: https://www.econbiz.de/10010209350