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It's all good : corporate social responsibility reduces negative and promotes positive responses to service failures among value-aligned customers

Joireman, Jeff; Smith, Dustin; Liu, Richie L.; Arthurs, … - In: Journal of public policy & marketing : JPP & M ; an … 34 (2015) 1, pp. 32-49

Persistent link: https://www.econbiz.de/10011293445

Functional matching effect in CRM : moderating roles of perceived message quality and skepticism

Manuel, Eleonora; Youn, Seounmi; Yoon, Doyle - In: Journal of marketing communications 20 (2014) 6, pp. 397-418

Persistent link: https://www.econbiz.de/10010436761

Gupta, Shelleka; Sharma, Alka; Parrey, Aubid Hussain - In: Manthan : journal of commerce and management 5 (2018) 1, pp. 1-19

Persistent link: https://www.econbiz.de/10011981381

The impact of corporate social responsibility and customer trust on the relationship between website information quality and customer loyalty in e-tailing context

Dung Phuong Hoang; Nam Hoai Nguyen - In: International journal of internet marketing and … 14 (2020) 3, pp. 215-235

Persistent link: https://www.econbiz.de/10012284806

The effect of CSR on consumer behavioral responses after service failure and recovery

Fatma, Mobin; Khan, Imran; Rahman, Zillur - In: European business review : EBR ; the official journal … 28 (2016) 5, pp. 583-599

Persistent link: https://www.econbiz.de/10011588576

Examining the antecedents and effects of hotel corporate reputation on customers' loyalty and citizenship behavior : an integrated framework

O'Connor, Peter; Assaker, Guy - In: Journal of hospitality marketing & management 31 (2022) 5, pp. 640-661

Persistent link: https://www.econbiz.de/10013327205

Near-shoring versus far-shoring : effects on customer perceived quality and purchase intention

Colamatteo, Annarita; Cassia, Fabio; Sansone, Marcello - In: The TQM journal : the international review of … 34 (2022) 5, pp. 1416-1431

Persistent link: https://www.econbiz.de/10013537695

The nexus between corporate social responsibility of airports and passenger satisfaction : a cross-country study

Alam, Fahad; Yang, Qing; Bandara, Yapa Mahinda; Ahmad, Nisar - In: Corporate social responsibility and environmental management 31 (2024) 3, pp. 2454-2473

Persistent link: https://www.econbiz.de/10014531414

Vulnerable customers' perception of corporate social responsibility in the banking sector in a post-crisis context

Monferrer Tirado, Diego; Vidal-Meliá, Lidia; Cardiff, John - In: International journal of bank marketing 42 (2024) 6, pp. 1148-1177

Persistent link: https://www.econbiz.de/10015057266

Exploring the antecedents of hotel customer loyalty : a social identity perspective

Martínez García de Leaniz, Patricia; Rodríguez del … - In: Journal of hospitality marketing & management 24 (2015) 1/2, pp. 1-23

Persistent link: https://www.econbiz.de/10010526384

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