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~subject:"Dienstleistungsqualität"
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Dienstleistungsqualität
Malaysia
30
KMU
21
SME
21
Consumer behaviour
11
Innovation
10
Customer satisfaction
8
Konsumentenverhalten
8
Kundenzufriedenheit
8
Innovation management
7
Innovationsmanagement
7
Service quality
7
Outsourcing
6
Beziehungsmarketing
5
Developing countries
5
Firm performance
5
Strategic management
5
Strategisches Management
5
Unternehmenserfolg
5
Beschwerdemanagement
4
Complaint management
4
Consumer attitudes
4
Entrepreneurship
4
Entrepreneurship approach
4
Entwicklungsländer
4
Erfolgsfaktor
4
Indonesia
4
Indonesien
4
Nachhaltige Entwicklung
4
Relationship marketing
4
Sustainable development
4
Airline
3
Australia
3
Environmental management
3
Fluggesellschaft
3
Human capital
3
Humankapital
3
Marketing management
3
Marketingmanagement
3
Nachhaltigkeit
3
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English
8
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Ishak Ismail
6
Marimuthu, Malliga
4
Nikbin, Davoud
4
Davoud Nikbin
2
Ismail, Ishak
2
Malliga Marimuthu
2
Abu-Jarad, Ismael Younis
1
Armesh, Hamed
1
Hamzah, Zulhawati
1
Hasnah Haron
1
Hyun, Sunghyup Sean
1
Nabsiah Abdul Wahid
1
Syafrizal
1
Yuvaraj Ganesan
1
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Asian Academy of Management journal : AAMJ
2
Service business
2
Business strategy series
1
Journal of air transport management
1
Journal of travel and tourism marketing
1
Management research review
1
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ECONIS (ZBW)
7
OLC EcoSci
1
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Effects of stability and controllability attribution on service recovery evaluation in the context of the airline industry
Nikbin, Davoud
;
Marimuthu, Malliga
;
Hyun, Sunghyup Sean
; …
- In:
Journal of travel and tourism marketing
31
(
2014
)
7/8
,
pp. 817-834
Persistent link: https://www.econbiz.de/10010469250
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2
The relationship between informational justice, recovery satisfaction, and loyalty : the moderating role of failure attributions
Davoud Nikbin
;
Ishak Ismail
;
Malliga Marimuthu
- In:
Service business
7
(
2013
)
3
,
pp. 419-435
Persistent link: https://www.econbiz.de/10009776971
Saved in:
3
Audit exemption for small and medium enterprises : perceptions of Malaysian auditors
Hasnah Haron
;
Ishak Ismail
;
Yuvaraj Ganesan
;
Hamzah, …
- In:
Asian Academy of Management journal : AAMJ
21
(
2016
)
2
,
pp. 153-182
Persistent link: https://www.econbiz.de/10011665572
Saved in:
4
Identifying the antecedents for relationship quality model and its outcomes for priority banking customers in Indonesia
Syafrizal
;
Nabsiah Abdul Wahid
;
Ishak Ismail
- In:
Asian Academy of Management journal : AAMJ
22
(
2017
)
1
,
pp. 131-150
Persistent link: https://www.econbiz.de/10011797878
Saved in:
5
Perceived justice in service recovery and switching intention : evidence from Malaysian mobile telecommunication industry
Nikbin, Davoud
;
Ishak Ismail
;
Marimuthu, Malliga
; …
- In:
Management research review
35
(
2012
)
3/4
,
pp. 309-325
Persistent link: https://www.econbiz.de/10009534148
Saved in:
6
The impact of firm reputation on customers' responses to service failure : the role of failure attributions
Nikbin, Davoud
;
Ismail, Ishak
;
Marimuthu, Malliga
; …
- In:
Business strategy series
12
(
2011
)
1
,
pp. 19-29
Persistent link: https://www.econbiz.de/10009007748
Saved in:
7
The impact of causal attributions on customer satisfaction and switching intention : empirical evidence from the airline industry
Nikbin, Davoud
;
Ismail, Ishak
;
Marimuthu, Malliga
- In:
Journal of air transport management
25
(
2012
),
pp. 37-39
Persistent link: https://www.econbiz.de/10009664102
Saved in:
8
The relationship between informational justice, recovery satisfaction, and loyalty : the moderating role of failure attributions
Davoud Nikbin
;
Ishak Ismail
;
Malliga Marimuthu
- In:
Service business
7
(
2013
)
3
,
pp. 419-435
Persistent link: https://www.econbiz.de/10010159913
Saved in:
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