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Assessing service quality and the perceptual difference between employees and patients of public hospitals in a developing country
Fiakpa, Ernest Afene; Nguyen, Thu-Huong; Armstrong, Anona - In: International journal of quality and service sciences 14 (2022) 3, pp. 402-420
Persistent link: https://www.econbiz.de/10013361610
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Collective leadership for culture of high quality health care
West, Michael A.; Lyubovnikova, Joanne; Eckert, Regina; … - In: Journal of organizational effectiveness : people and … 1 (2014) 3, pp. 240-260
Persistent link: https://www.econbiz.de/10010425039
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HRM in healthcare : the role of work engagement
Shantz, Amanda; Alfes, Kerstin; Arevshatian, Lilith - In: Personnel review : a professional journal reporting new … 45 (2016) 2, pp. 274-295
Persistent link: https://www.econbiz.de/10011517098
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The impact of quality practices and employee empowerment in the performance of hospital units
Metcalf, Ashley Y.; Habermann, Marco; Fry, Timothy D.; … - In: International journal of production research 56 (2018) 18, pp. 5997-6014
Persistent link: https://www.econbiz.de/10011946782
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Factors that influence management development in healthcare organizations
Popescu, Gheorghe H. - In: Economics, management and financial markets 8 (2013) 4, pp. 172-177
Persistent link: https://www.econbiz.de/10011543404
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Separate and concentrate : accounting for patient complexity in general hospitals
Kuntz, Ludwig; Scholtes, Stefan; Sülz, Sandra - In: Management science : journal of the Institute for … 65 (2019) 6, pp. 2482-2501
Persistent link: https://www.econbiz.de/10012039810
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Measuring the quality of health services provided at a Greek public hospital through patient satisfaction : case study: the general hospital of Kavala
Georgiadou, Vasiliki A.; Maditinos, Dimitrios - In: International journal of business and economic sciences … 10 (2017) 2, pp. 60-72
patient satisfaction with services. Design/Methodology/Approach: A conceptual framework of quality of hospital services … overall quality of service, measure of patient satisfaction in the hospital. These dimensions are on a hierarchical scale …Purpose: The aim of this study is to examine the quality of hospital services as perceived by patients in terms of …
Persistent link: https://www.econbiz.de/10011709598
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Choice of acute care facility by patients : implications for managing urgent care centers
Cakici, Ozden Engin; Dewan, Rajiv M.; Freimer, Marshall - 2015
Emergency Department of a hospital (ED). This choice is made by a patient who is generally not herself a trained medical … patients, and takes into account the factors that affect the patient. We show that a separating equilibrium, in which all …
Persistent link: https://www.econbiz.de/10011807904
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Alternative information processing mechanisms in hospital supply chains : impact on cost, quality, and patient satisfaction
Peng, Xiaosong; Flynn, Barbara Bechler; Narayanan, … - In: Decision sciences 54 (2023) 5, pp. 494-513
Persistent link: https://www.econbiz.de/10014432005
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Evaluating the link between human resource management decisions and patient satisfaction with quality of care
Oppel, Eva-Maria; Winter, Vera; Schreyögg, Jonas - In: Health care management review : HCM review 42 (2017) 1, pp. 53-64
Persistent link: https://www.econbiz.de/10011632124