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~subject:"Dienstleistungsqualität"
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Dienstleistungsqualität
Quality management
37
Qualitätsmanagement
29
Spain
21
Service quality
19
Standardization
14
Spanien
13
Standardisierung
12
Customer satisfaction
11
ISO 9000 series
10
Kundenzufriedenheit
10
Beziehungsmarketing
8
ISO 9001
8
Relationship marketing
8
Consumer behaviour
7
E-commerce
7
Konsumentenverhalten
7
Balanced scorecard
5
Electronic Commerce
5
Firm performance
5
ISO 9000
5
Unternehmenserfolg
5
Benefits
4
Environmental management
4
ISO 14001
4
Management techniques
4
Measurement
4
Messung
4
Performance measurement
4
Performance-Messung
4
Product quality
4
Produktqualität
4
Quality assurance
4
Standard
4
Balanced Scorecard
3
Business performance
3
Diffusion
3
Electronic Banking
3
Electronic banking
3
Higher education institution
3
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9
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18
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17
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17
Aufsatz im Buch
1
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1
Conference paper
1
Konferenzbeitrag
1
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English
18
Author
All
Marimon, Frederic
17
Casadesús, Martí
6
Mas-Machuca, Marta
6
Petnji Yaya, Luc Honore
5
Llach, Josep
4
Berbegal-Mirabent, Jasmina
3
Bernardo, Merce
3
Akhmedova, Anna
2
Alonso-Almeida, María del Mar
2
Bastida, Ramon
2
Gil-Doménech, Dolors
2
Adot, Esther
1
Alonso-Almeida, M. Mar
1
Alvelos, Helena
1
Amat-Lefort, Natalia
1
Barbosa-Pereira, Sofia
1
Barnes, Stuart
1
Cardoso, Sónia
1
Cots, Santi
1
Cristóbal, Eduard
1
Domingues, Pedro
1
Franceschini, Fiorenzo
1
Llach, Joseph
1
Machado, Ricardo J.
1
Maisano, Domenico
1
Marimón, Frederic
1
Mastrogiacomo, Luca
1
Melo, Ana I.
1
Melão, Nuno
1
Miguéis, Vera
1
Rosa, Maria João Valente
1
Sampaio, Paulo
1
Torrents, Dani
1
Vidgen, Richard
1
Xambre, Ana Raquel
1
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Total quality management & business excellence
6
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
5
Achieving competitive advantage through quality management
1
Information & management : the internat. journal of management processes and systems ; journal of IFIP Users Group
1
Information systems and e-business management : ISeB
1
International journal of market research : JMRS ; the journal of the Market Research Society
1
International journal of quality & reliability management
1
Journal of business research : JBR
1
Tourism management : research, policies, practice
1
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ECONIS (ZBW)
18
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1
Assessing e-service quality : the current state of E-S-QUAL
Petnji Yaya, Luc Honore
;
Marimon, Frederic
;
Casadesús, …
- In:
Total quality management & business excellence : an …
23
(
2012
)
12
,
pp. 1363-1378
Persistent link: https://www.econbiz.de/10009687481
Saved in:
2
Impact of e-Quality and service recovery on loyalty : a study of e-banking in Spain
Marimon, Frederic
;
Petnji Yaya, Luc Honore
;
Casadesús, …
- In:
Total quality management & business excellence : an …
23
(
2012
)
7
,
pp. 769-787
Persistent link: https://www.econbiz.de/10009625471
Saved in:
3
The revitalising effect of ISO 9001 on dissatisfied customers
Petnji Yaya, Luc Honore
;
Marimon, Frederic
;
Casadesús, …
- In:
Total quality management & business excellence : an …
25
(
2014
)
8
,
pp. 856-864
Persistent link: https://www.econbiz.de/10010393804
Saved in:
4
The contest determinant of delight and disappointment : a case study of online banking
Petnji Yaya, Luc Honore
;
Marimon, Frederic
;
Casadesús, …
- In:
Total quality management & business excellence : an …
24
(
2013
)
12
,
pp. 1376-1389
Persistent link: https://www.econbiz.de/10010208024
Saved in:
5
Benefits of ISO 20000 IT service management certification
Cots, Santi
;
Casadesús, Martí
;
Marimon, Frederic
- In:
Information systems and e-business management : ISeB
14
(
2016
)
1
,
pp. 1-18
Persistent link: https://www.econbiz.de/10011672229
Saved in:
6
Experience in adapting E-S-QUAL to different sectors or settings
Petnji Yaya, Luc Honore
;
Marimón, Frederic
; …
- In:
Achieving competitive advantage through quality management
,
(pp. 233-251)
.
2015
Persistent link: https://www.econbiz.de/10011300807
Saved in:
7
Purchasing behaviour in an online supermarket : the applicability of E-S-QUAL
Marimon, Frederic
;
Vidgen, Richard
;
Barnes, Stuart
; …
- In:
International journal of market research : JMRS ; the …
52
(
2010
)
1
,
pp. 111-129
Persistent link: https://www.econbiz.de/10003944393
Saved in:
8
Functional quality and hedonic quality : a study of the dimensions of e-service quality in online travel agencies
Bernardo, Merce
;
Marimon, Frederic
;
Alonso-Almeida, …
- In:
Information & management : the internat. journal of …
49
(
2012
)
7/8
,
pp. 342-347
Persistent link: https://www.econbiz.de/10009696207
Saved in:
9
Determinants of online booking loyalties for the purchasing of airline tickets
Llach, Josep
;
Marimon, Frederic
;
Alonso-Almeida, María …
- In:
Tourism management : research, policies, practice
35
(
2013
),
pp. 23-31
Persistent link: https://www.econbiz.de/10009687044
Saved in:
10
Making the long and adventurous journey from quality to loyalty
Marimon, Frederic
;
Mas-Machuca, Marta
;
Llach, Josep
- In:
Total quality management & business excellence
32
(
2021
)
15
,
pp. 1713-1731
Persistent link: https://www.econbiz.de/10012694186
Saved in:
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