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Effects of quality and corporate social responsibility on loyalty

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It's all good : corporate social responsibility reduces negative and promotes positive responses to service failures among value-aligned customers

Joireman, Jeff; Smith, Dustin; Liu, Richie L.; Arthurs, … - In: Journal of public policy & marketing : JPP & M ; an … 34 (2015) 1, pp. 32-49

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The mediating effects of service charge transparency on the relationship between corporate social responsibility and customer behaviour in Hong Kong’s retail banking sector

Tong, Canon; Wong, Anthony; Leung, Steven - In: Business and Economic Research : BER 3 (2013) 1, pp. 56-88

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Insights into the antecedents of fast-food purchase intention and the relative positioning of quality

Harun, Ahasan; Prybutok, Gayle; Prybutok, Victor R. - In: Quality management journal : QMJ 25 (2018) 2, pp. 83-100

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The impact of corporate social responsibility and customer trust on the relationship between website information quality and customer loyalty in e-tailing context

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Insights into the antecedents of fast-food purchase intention and the relative positioning of quality

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Exploring the role of antecedents of product innovativeness and corporate social responsibility in extending customer citizenship behavior

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Social justice or social stigma? : hotel customers' perception on branded hotel used as quarantine facility

Hsu, Fu Chieh; Agyeiwaah, Elizabeth; Liu, Jing; Scott, Noel - In: Journal of hospitality & tourism research : JHTR ; the … 48 (2024) 5, pp. 851-867

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Impact of perceived CSR practices on customers loyalty : the mediating role of reputation and customer satisfaction

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