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Supply chain management quality practices in container haulage industry : the mediating role of management professionalism vigilance for consignee service retention
Shariff, D. N.; Jayaraman, Krishnaswamy; Abdullah, Dahlan; … - In: International journal of business performance and … 9 (2017) 3, pp. 238-259
Persistent link: https://www.econbiz.de/10011855736
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Evaluating the comparative service quality of supermarkets using the analytic hierarchy process
Min, Ho-key - In: The journal of services marketing 24 (2010) 4, pp. 283-293
Persistent link: https://www.econbiz.de/10008653376
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Evaluating the service quality of para-transit systems : an exploratory study of the Toledo area regional transit authority
Min, Ho-key - In: International journal of logistics systems and management 9 (2011) 3, pp. 315-327
Persistent link: https://www.econbiz.de/10009299442
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Measuring the service quality of luxury hotel chains in the USA
Min, Ho-key - In: International journal of services and operations management 30 (2018) 4, pp. 465-479
Persistent link: https://www.econbiz.de/10011927282
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Benchmarking the service quality of fast-food restaurant franchises in the USA : a longitudinal study
Min, Ho-key; Min, Hyesung - In: Benchmarking : an international journal ; BIJ 18 (2011) 2, pp. 282-300
Persistent link: https://www.econbiz.de/10009152844
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Benchmarking the service quality of airlines in the United States : an exploratory analysis
Min, Ho-key; Min, Hyesung - In: Benchmarking : an international journal ; BIJ 22 (2015) 5, pp. 734-751
Persistent link: https://www.econbiz.de/10011401405
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Cross-cultural competitive benchmarking of fast-food restaurant services
Min, Ho-key; Min, Hyesung - In: Benchmarking : an international journal ; BIJ 20 (2013) 2, pp. 212-232
Persistent link: https://www.econbiz.de/10009729971