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Memorable customer experiences and autobiographical memories : from service experience to word of mouth
Moliner-Tena, Miguel A.; Monferrer-Tirado, Diego; … - In: Journal of retailing and consumer services 72 (2023), pp. 1-11
Persistent link: https://www.econbiz.de/10014253530
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The bright side of lower quality : evidence from restaurant exploration
Carrera, Clara; Martínez-de-Albéniz, Victor; Sosa, Manuel - 2024 - Revised version of 2023/44/TOM
Persistent link: https://www.econbiz.de/10014548422
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The bright side of lower quality : evidence from restaurant exploration
Carrera, Clara; Martínez-de-Albéniz, Victor; Sosa, Manuel - 2023 - Revised version of 2020/29/TOM
Persistent link: https://www.econbiz.de/10014364609
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A conceptual framework of hotel experience and customer-based brand equity : some research questions and implications
Xu, Jing Bill; Chan, Andrew - In: International journal of contemporary hospitality management 22 (2010) 2/3, pp. 174-193
Persistent link: https://www.econbiz.de/10003976104
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What makes integrated resort attractive? : exploring the role of experience encounter elements
Ji, Chunli; Yang, Ping - In: Journal of travel and tourism marketing 39 (2022) 3, pp. 305-319
Persistent link: https://www.econbiz.de/10013352885
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Exploring the ecotourism service experience framework using the dimensions of motivation, expectation and ecotourism experience
Lian, Jennifer Chan Kim; Saikim, Fiffy Hanisdah - In: Tourism and hospitality research : THR 22 (2022) 4, pp. 425-443
Persistent link: https://www.econbiz.de/10013387759
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Event quality, perceived value, satisfaction and behavioural intentions in an event context
Armbrecht, John - In: Scandinavian journal of hospitality and tourism 21 (2021) 2, pp. 169-191
Persistent link: https://www.econbiz.de/10012517165
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Uniting the service trinity in non-profit community organisations : a sequence of studies, reflections and implications for theory and practice in the performing arts
Hume, Margee; Sullivan Mort, Gillian - In: Handbook of business and finance : multinational …, (pp. 79-99). 2010
Persistent link: https://www.econbiz.de/10003977092
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Customer Experiences, Kundenbegeisterung und Service Excellence : die Spezifikation DIN SPEC 77224
Gouthier, Matthias; Giese, Andreas; Bartl, Christopher - In: Customer Experience : Forum Dienstleistungsmanagement, (pp. 63-83). 2012
Persistent link: https://www.econbiz.de/10009549642
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An empirical study to diagnose the outcomes of customers' experiences in trendy coffee shops
Nadiri, Halil; Gunay, G. Nazan - In: Journal of business economics and management 14 (2013) 1, pp. 22-53
Persistent link: https://www.econbiz.de/10009732742