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Developing a scale to measure service quality : an exploratory study
Raajpoot, Nusser; Koh, Khoon; Jackson, Anita - In: International journal of arts management 12 (2010) 3, pp. 54-69
Persistent link: https://www.econbiz.de/10003985169
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Essential customer service factors and the segmentation of older visitors within wellness tourism based on hot springs hotels
Chen, Kaung-hwa; Liu, Hsiou-hsiang; Chang, Feng-hsiang - In: International journal of hospitality management 35 (2013), pp. 122-132
Persistent link: https://www.econbiz.de/10010225832
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Luxury marketing : the influences of psychological and demographic characteristics on attitudes toward luxury restaurants
Lee, Jee Hye; Hwang, Johye - In: International journal of hospitality management 30 (2011) 3, pp. 658-669
Persistent link: https://www.econbiz.de/10009130544
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Segmenting female consumers : high-involvement personal services
Milfelner, Borut; Vidergar Kikel, Tanja; Mumel, Damijan; … - In: International journal of retail & distribution management 45 (2017) 5, pp. 485-497
Persistent link: https://www.econbiz.de/10011706968
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Sexual orientation identity matters : lesbian, gay, and bi-sexual customers’ perceptions of service encounters
Ro, Heejung - In: Journal of hospitality marketing & management 32 (2023) 1, pp. 75-94
Persistent link: https://www.econbiz.de/10013545807
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Development of a brand community engagement model : a service-dominant logic perspective
Haverila, Kai; Haverila, Matti; McLaughlin, Caitlin - In: Journal of consumer marketing 39 (2022) 2, pp. 166-179
Persistent link: https://www.econbiz.de/10013165325
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The moderating role of relationship quality in the customer engagement and satisfaction relationship in brand communities : the role of gender
Haverila, Matti J.; Haverila, Kai; McLaughlin, Caitlin - In: International journal of electronic marketing and … 12 (2021) 4, pp. 339-356
Persistent link: https://www.econbiz.de/10012669849
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Towards strategic intent : perceptions of disability service provision amongst hotel accommodation managers
Darcy, Simon; Pegg, Shane - In: International journal of hospitality management 30 (2011) 2, pp. 468-476
Persistent link: https://www.econbiz.de/10008908361
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The youth market for internet banking services: perceptions, attitude and behaviour
Chau, Vinh Sum; Ngai, Liqing W. L. C. - In: The journal of services marketing 24 (2010) 1, pp. 42-60
Persistent link: https://www.econbiz.de/10003953405
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Statische und longitudinale Zufriedenheitsmessung
Weismayer, Christian - 2011
Persistent link: https://www.econbiz.de/10009380779