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~subject:"Dienstleistungsqualität"
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Dienstleistungsqualität
Hotel industry
61
Hotellerie
60
Tourism employees
57
Tourismusberufe
57
Job satisfaction
50
Arbeitszufriedenheit
49
Leistungsmotivation
38
Work motivation
38
Job performance
34
Arbeitsleistung
33
Employee retention
28
Mitarbeiterbindung
27
Hotel employees
26
Arbeitsverhalten
25
Stress
25
Work behaviour
25
Work engagement
25
Arbeitskräfte
23
Work stress
23
Workforce
23
Human Resource Management
18
Personalmanagement
18
Service quality
15
Turkey
15
Familie-Beruf
14
Work-life balance
14
Beziehungsmarketing
13
Psychological capital
13
Relationship marketing
13
Arbeitspsychologie
12
Führungsstil
12
Leadership style
12
Organizational psychology
12
Personality psychology
11
Persönlichkeitspsychologie
11
South Korea
11
Türkei
11
Customer satisfaction
10
Emotion
10
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Undetermined
8
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Article
15
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15
Aufsatz in Zeitschrift
15
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English
15
Author
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Karatepe, Osman M.
13
Kim, Taegoo
3
Babakus, Emin
2
Karadas, Georgiana
2
Lee, Gyehee
2
Yavas, Ugur
2
Ampofo, Emmanuel Twumasi
1
Avci, Turgay
1
Deitz, George D.
1
Eluwole, Kayode K.
1
Eslamlou, Aram
1
Etehadi, Bahar
1
Gutierrez, Leopoldo
1
Hur, Kyungsuk
1
I, Seung jae
1
Kim, Hong-Bumm
1
Kim, Woo Gon
1
Lloréns-Montes, Francisco Javier
1
Mensah, Ishmael
1
Rescalvo-Martin, Elisa
1
Talebzadeh, Niusha
1
Vatankhah, Sanaz
1
Wilberforce, Maxwell Tabi
1
Xijing, Cui
1
Yoo, Joanne Jung-eun
1
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International journal of contemporary hospitality management
4
International journal of hospitality management
3
Journal of air transport management
2
Journal of business economics and management
2
Tourism review : the official journal of the AIEST
2
Journal of hospitality marketing & management
1
Tourism management : research, policies, practice
1
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ECONIS (ZBW)
15
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1
Does hotel employees' quality of work life mediate the effect of psychological capital on job outcomes?
Kim, Taegoo
;
Karatepe, Osman M.
;
Lee, Gyehee
;
I, Seung jae
- In:
International journal of contemporary hospitality management
29
(
2017
)
6
,
pp. 1638-1657
Persistent link: https://www.econbiz.de/10011732263
Saved in:
2
Post-recovery customer relationships and customer partnerships in a restaurant setting
Kim, Taegoo
;
Yoo, Joanne Jung-eun
;
Lee, Gyehee
- In:
International journal of contemporary hospitality management
24
(
2012
)
3
,
pp. 381-401
Persistent link: https://www.econbiz.de/10009544820
Saved in:
3
The effects of perceived justice on recovery satisfaction, trust, word-of-mouth, and revisit intention in upscale hotels
Kim, Taegoo
;
Kim, Woo Gon
;
Kim, Hong-Bumm
- In:
Tourism management : research, policies, practice
30
(
2009
)
1
,
pp. 51-62
Persistent link: https://www.econbiz.de/10009523948
Saved in:
4
Service quality, customer satisfaction and loyalty : the moderating role of gender
Karatepe, Osman M.
- In:
Journal of business economics and management
12
(
2011
)
2
,
pp. 278-300
Persistent link: https://www.econbiz.de/10009533070
Saved in:
5
High-performance work practices, career satisfaction, and service recovery performance : a study of flight attendants
Karatepe, Osman M.
;
Vatankhah, Sanaz
- In:
Tourism review : the official journal of the AIEST
70
(
2015
)
1
,
pp. 56-71
Persistent link: https://www.econbiz.de/10011344501
Saved in:
6
The effect of management commitment to service quality on job embeddedness and performance outcomes
Karatepe, Osman M.
;
Karadas, Georgiana
- In:
Journal of business economics and management
13
(
2012
)
4
,
pp. 614-636
Persistent link: https://www.econbiz.de/10009625685
Saved in:
7
An empirical investigation of psychological capital among flight attendants
Karatepe, Osman M.
;
Talebzadeh, Niusha
- In:
Journal of air transport management
55
(
2016
),
pp. 193-202
Persistent link: https://www.econbiz.de/10011547849
Saved in:
8
Relative efficacy of organizational support and personality traits in predicting service recovery and job performances : a study of frontline employees in Turkey
Yavas, Ugur
;
Karatepe, Osman M.
;
Babakus, Emin
- In:
Tourism review : the official journal of the AIEST
65
(
2010
)
3
,
pp. 70-83
Persistent link: https://www.econbiz.de/10009237104
Saved in:
9
Do psychological captial and work engagement foster frontline employees satisfaction? : a study in the hotel industry
Karatepe, Osman M.
;
Karadas, Georgiana
- In:
International journal of contemporary hospitality management
27
(
2015
)
6
,
pp. 1254-1278
Persistent link: https://www.econbiz.de/10011403077
Saved in:
10
Ethical leadership, trust in organization and their impacts on critical hotel employee outcomes
Eluwole, Kayode K.
;
Karatepe, Osman M.
;
Avci, Turgay
- In:
International journal of hospitality management
102
(
2022
),
pp. 1-10
Persistent link: https://www.econbiz.de/10013185203
Saved in:
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