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~subject:"Dienstleistungsqualität"
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Dienstleistungsqualität
Consumer behaviour
37
Konsumentenverhalten
37
Relationship marketing
25
Beziehungsmarketing
24
Internet marketing
18
Online-Marketing
18
E-commerce
13
Electronic Commerce
13
Service quality
12
Digitalisierung
11
Digitization
11
Hotel industry
10
Preismanagement
10
Pricing strategy
10
Social Web
10
Social web
10
Confidence
9
Dienstleistungssektor
9
Experiment
9
Hotellerie
9
Service industry
9
Theorie
9
Theory
9
Vertrauen
8
Deutschland
7
Germany
7
Share Economy
7
Sharing economy
7
Advertising effects
6
Customer satisfaction
6
Game theory
6
Innovation
6
Kundenzufriedenheit
6
Marketing management
6
Marketingmanagement
6
Spieltheorie
6
Werbewirkung
6
Customer integration
5
Data protection
5
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11
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9
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9
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2
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English
12
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Schumann, Jan Hendrik
10
Hüttel, Björn Armin
4
Wangenheim, Florian von
4
Komor, Marcin
2
Mende, Martin
2
Uhrich, Fabian
2
Viglia, Giampaolo
2
Wünderlich, Nancy V.
2
Anderl, Eva
1
Ates, Zelal
1
Blazevic, Vera
1
Büttgen, Marion
1
Dyussembayeva, Shynar
1
Evanschitzky, Heiner
1
Frank, Felix
1
Grazzini, Laura
1
Jiménez, Fernando R.
1
Mattila, Anna S.
1
Moser, Sabine
1
März, Armin
1
Nieto-Garcia, Marta
1
Nunan, Daniel
1
Praxmarer-Carus, Sandra
1
Scott, Maura
1
Scott, Maura L.
1
Shainesh, G.
1
Shannon, Randall M.
1
Stringfellow, Anne
1
Volz, Julian
1
Wagner, Christian
1
Wagner, Christian J.
1
Yang, Zhilin
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Journal of service research : JSR
3
Journal of business research : JBR
2
Three essays on success factors of digital and non-digital services
2
European journal of marketing
1
Journal of international marketing
1
Journal of retailing
1
Journal of strategic marketing
1
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ECONIS (ZBW)
12
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1
Cross-cultural differences in the effect of received word-of-mouth referral in relational service exchange
Schumann, Jan Hendrik
;
Wangenheim, Florian von
; …
- In:
Journal of international marketing
18
(
2010
)
3
,
pp. 62-80
Persistent link: https://www.econbiz.de/10008657427
Saved in:
2
The impact of consumption goals on flat-rate choice : can "hedonizing" a service increase customers' propensity to choose a flat rate?
Uhrich, Fabian
;
Schumann, Jan Hendrik
;
Wangenheim, …
- In:
Journal of service research : JSR
16
(
2013
)
2
,
pp. 216-230
Persistent link: https://www.econbiz.de/10009774870
Saved in:
3
Spillover effects of service failures in coalition loyalty programs : the buffering effect of special treatment benefits
Schumann, Jan Hendrik
;
Wünderlich, Nancy V.
; …
- In:
Journal of retailing
90
(
2014
)
1
,
pp. 111-118
Persistent link: https://www.econbiz.de/10010359932
Saved in:
4
Nonmonetary customer value contributions in free e-services
Anderl, Eva
;
März, Armin
;
Schumann, Jan Hendrik
- In:
Journal of strategic marketing
24
(
2016
)
3/4
,
pp. 175-189
Persistent link: https://www.econbiz.de/10011591899
Saved in:
5
Three essays on success factors of digital and non-digital services
Hüttel, Björn Armin
-
2017
Persistent link: https://www.econbiz.de/10011809790
Saved in:
6
How consumers assess free e-services : the role of benefit-inflation and cost-deflation effects
Hüttel, Björn Armin
;
Schumann, Jan Hendrik
;
Mende, Martin
- In:
Journal of service research : JSR
21
(
2018
)
3
,
pp. 267-283
Persistent link: https://www.econbiz.de/10011916500
Saved in:
7
The effect of a service provider’s competitive market position on churn among flat-rate customers
Moser, Sabine
;
Schumann, Jan Hendrik
;
Wangenheim, …
- In:
Journal of service research : JSR
21
(
2018
)
3
,
pp. 319-335
Persistent link: https://www.econbiz.de/10011916513
Saved in:
8
How consumers assess free e-services : the role of benefit-inflation and cost-deflation effects
Hüttel, Björn Armin
;
Schumann, Jan Hendrik
;
Mende, Martin
- In:
Three essays on success factors of digital and …
,
(pp. 17-67)
.
2017
Persistent link: https://www.econbiz.de/10011894431
Saved in:
9
The influence of customer characteristics on frontline employees’ customer need knowledge
Hüttel, Björn Armin
;
Schumann, Jan Hendrik
;
Büttgen, …
- In:
Three essays on success factors of digital and …
,
(pp. 116-155)
.
2017
Persistent link: https://www.econbiz.de/10011894444
Saved in:
10
Renew or cancel? : drivers of customer renewal decisions for IT-based service contracts
Wangenheim, Florian von
;
Wünderlich, Nancy V.
; …
- In:
Journal of business research : JBR
79
(
2017
),
pp. 181-188
Persistent link: https://www.econbiz.de/10011745251
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