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Platform exploitation : when service agents defect with customers from online service platforms

Zhou, Qiang; Allen, B. J.; Gretz, Richard T.; Houston, … - In: Journal of marketing 86 (2022) 2, pp. 105-125

Persistent link: https://www.econbiz.de/10013258793

The effect of attributions and failure severity on consumer complain behaviors in sharing economy

Sofia, Regina Deka; Afiff, Adi Zakaria; Aruan, Daniel … - In: Cogent business & management 10 (2023) 3, pp. 1-19

Sharing economy has become a prominent business model that has been discussed in many previous studies, yet its consumer complaint behavior has not been sufficiently explored. Consumers' tolerance and overly positive review toward Partners have dominated studies in post-failure evaluation and...

Persistent link: https://www.econbiz.de/10014505845

Research Regarding the Influence of Social Media on the Quality of Services in the Sharing Economy

Budz, Sonia - 2023

quality of services and collaborative consumption. The research of the paper includes a quantitative research regarding the … the domain of the sharing economy or collaborative consumption. About the author Sonia Budz is a postdoctoral researcher …, circular economy, green economy, collaborative consumption, the quality of services, products as services, consumer perception …

Persistent link: https://www.econbiz.de/10014333820

Platform-centric vs. multi-party service failure : an examination of consumers' negative word of mouth about sharing economy platforms

Wu, Luorong; Liu, Qing; Ma, Shihan; Hanks, Lydia - In: International journal of contemporary hospitality management 35 (2023) 4, pp. 1332-1375

Persistent link: https://www.econbiz.de/10014280782

Integrating community and e-commerce to build a trusted online second-hand platform : based on the perspective of social capital

Luo, Nuan; Wang, Yu; Zhang, Mingli; Niu, Tao; Tu, Jianbo - In: Technological forecasting & social change : an … 153 (2020), pp. 1-7

Persistent link: https://www.econbiz.de/10012234664

The new go-between services : peer-to-peer sharing platforms in hospitality services

Bertrand, Daisy; Léo, Pierre-Yves; Philippe, Jean - In: European review of service economics and management (2019) 2/8, pp. 17-53

Persistent link: https://www.econbiz.de/10012162884

Exploring driver and user perspectives of service quality in sharing economy transport platforms

Amat-Lefort, Natalia; Marimon, Frederic; Mas-Machuca, Marta - In: Total quality management & business excellence 34 (2023) 11/12, pp. 1315-1333

Persistent link: https://www.econbiz.de/10014320290

When more is less : quality and variety trade-off in sharing economy platforms

Skiti, Tedi; Luo, Xueming; Lin, Zhijie - In: Journal of management studies : JMS 59 (2022) 7, pp. 1817-1838

Persistent link: https://www.econbiz.de/10013393604

Building trust through a personal touch : consumer response to service failure and recovery of home-sharing

Lu, Lu; Cai, Ruiying; King, Ceridwyn - In: Journal of business research : JBR 117 (2020), pp. 99-111

Persistent link: https://www.econbiz.de/10012285524

The impacts of quality and quantity attributes of Airbnb hosts on listing performance

Xie, Karen; Mao, Zhenxing - In: International journal of contemporary hospitality management 29 (2017) 9, pp. 2240-2260

Persistent link: https://www.econbiz.de/10011761799

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