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~subject:"Dienstleistungsqualität"
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Dienstleistungsqualität
Consumer behaviour
82,940
Konsumentenverhalten
80,460
Marktforschung
12,308
Theorie
10,611
Theory
10,432
Relationship marketing
9,216
Beziehungsmarketing
9,184
Brand management
7,618
Markenführung
7,575
Market research
6,866
Brand image
6,764
Markenimage
6,725
Customer satisfaction
5,745
USA
5,735
Online-Handel
5,599
Online retailing
5,587
Kundenzufriedenheit
5,585
United States
5,409
Deutschland
5,244
Social Web
4,880
Social web
4,878
Germany
4,618
Online-Marketing
4,600
Internet marketing
4,588
Markenartikel
4,447
Service quality
4,420
Brand
4,375
Einzelhandel
4,264
Retail trade
4,163
Werbewirkung
3,759
Advertising effects
3,718
Electronic Commerce
3,670
Verbraucherverhalten
3,596
E-commerce
3,554
Experiment
3,461
Emotion
3,237
Werbung
3,234
Smoking
3,215
Advertising
3,194
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716
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70
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54
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51
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29
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29
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15
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15
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9
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9
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6
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5
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5
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5
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3
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3
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1
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4,277
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96
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Han, Heesup
30
Mattila, Anna S.
24
Usman, Osly
20
Prentice, Catherine
17
McColl-Kennedy, Janet R.
15
Line, Nathaniel D.
14
Balaji, M. S.
13
Gong, Taeshik
12
Klaus, Philipp
12
Prybutok, Victor R.
12
Bilgihan, Anil
11
Gustafsson, Anders
11
Hanks, Lydia
11
Jang, Soocheong
11
Propper, Carol
11
Gursoy, Dogan
10
Miao, Li
10
Quach, Sara
10
Sharma, Piyush
10
Sreejesh, S.
10
Hollebeek, Linda D.
9
Hyun, Sunghyup Sean
9
Voorhees, Clay M.
9
Wong, IpKin Anthony
9
Xu, Xun
9
Ali, Faizan
8
Amin, Muslim
8
Harun, Ahasan
8
Park, Jungkun
8
Qu, Hailin
8
Sparks, Beverley
8
Wu, Luorong
8
Ahn, Jiseon
7
Beck, Adrian
7
Bujisic, Milos
7
Carlson, Jamie
7
Gaynor, Martin
7
Grewal, Dhruv
7
Kim, Jinkyung Jenny
7
Kim, Woo Gon
7
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National Bureau of Economic Research
3
Springer Fachmedien Wiesbaden
2
Österreich / Bundesministerium für Verkehr, Innovation und Technologie
2
Christian-Albrechts-Universität zu Kiel
1
Conference on Consumer Satisfaction, Dissatisfaction, and Complaining Behavior <3, 1978, Chicago, Ill.>
1
Conference on Consumer Satisfaction, Dissatisfaction, and Complaining Behavior <6, 1981, Bloomington, Ind.>
1
De Gruyter Oldenbourg
1
Deutschland / Bundeswehr / Universität Hamburg
1
Erasmus Research Institute of Management
1
Fachtagung "Human Resources - Qualitätsaspekte der Ausbildung in der Empirischen Forschung" <2015, Wiesbaden>
1
Fraunhofer-Center für Maritime Logistik und Dienstleistungen
1
Friedrich-Schiller-Universität Jena
1
IGI Global
1
Institutet för Ekonomisk Forskning <Lund>
1
Marketing Research Symposium <1977, Bloomington, Ind.>
1
Rijksuniversiteit Gent / Faculteit Economie en Bedrijfskunde
1
Technische Universität Hamburg-Harburg / Institut für Maritime Logistik
1
United States / Congress / Senate / Committee on the Judiciary / Subcommittee on Antitrust and Monopoly
1
Verlag Dr. Kovač
1
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Journal of retailing and consumer services
230
International journal of hospitality management
196
Journal of business research : JBR
120
The journal of services marketing
106
Journal of hospitality marketing & management
77
International journal of contemporary hospitality management
76
Services marketing quarterly
65
Journal of travel and tourism marketing
64
The service industries journal
63
Cogent business & management
47
Journal of service research : JSR
47
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
41
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
40
Service business
36
Journal of service management
32
Asia Pacific journal of marketing and logistics
31
Tourism management : research, policies, practice
31
The international journal of bank marketing : IJBM
29
International journal of quality and service sciences
28
Journal of air transport management
27
International journal of electronic marketing and retailing : IJEMR
26
International journal of services and operations management
26
International journal of services, economics and management
26
Psychology & marketing
26
Journal of service research
25
The TQM journal : the international review of organizational improvement
25
Journal of the Academy of Marketing Science
24
European journal of marketing : EJM
23
Journal of retailing
23
Journal of strategic marketing
23
Total quality management & business excellence
23
International journal of quality & reliability management
21
Journal of global scholars of marketing science : bridging Asia and the world ; JGSMS
21
Journal of hospitality and tourism insights
21
Information & management : the internat. journal of management processes and systems ; journal of IFIP Users Group
20
Journal of internet commerce
20
Managing service quality : MSQ ; an international journal
20
Journal of Asian finance, economics and business : JAFEB
19
Journal of service theory and practice
19
Marketing intelligence & planning
19
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ECONIS (ZBW)
4,371
EconStor
3
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1
Understanding the effects of post-service experience surveys on delay and acceleration of customer purchasing behavior : evidence from the automotive services industry
Dholakia, Utpal M.
;
Singh, Siddharth S.
;
Westbrook, …
- In:
Journal of service research : JSR
13
(
2010
)
4
,
pp. 362-378
Persistent link: https://www.econbiz.de/10008736079
Saved in:
2
Customer compliance with presumed market research goals : motivational drivers of negative service evaluations
Ofir, Chezy
(
contributor
);
Simonson, Itamar
(
contributor
); …
-
2007
Persistent link: https://www.econbiz.de/10003517954
Saved in:
3
Mystery Shopping : "just in time" ; Information mit den Augen des Kunden
Almhofer, Helmut
- In:
Handbuch der Marktforschung
,
(pp. 33-38)
.
2007
Persistent link: https://www.econbiz.de/10003536377
Saved in:
4
Understanding customers' service experience : review and research propositions
Khan, Arif K.
;
Metri, Bhimaraya A.
- In:
International journal of business environment : IJBE
4
(
2011
)
1
,
pp. 45-62
Persistent link: https://www.econbiz.de/10009155012
Saved in:
5
Customer experiences as drivers of customer satisfction
Dalla Pozza, Ilaria
- In:
Revue Gestion 2000 : management & prospective
31
(
2014
)
3
,
pp. 115-138
Persistent link: https://www.econbiz.de/10010485120
Saved in:
6
Opportunistic customer claiming during service recovery
Wirtz, Jochen
;
McColl-Kennedy, Janet R.
- In:
Journal of the Academy of Marketing Science
38
(
2010
)
5
,
pp. 654-675
Persistent link: https://www.econbiz.de/10008747760
Saved in:
7
Consumer satisfaction, dissatisfaction and complaining behavior : papers from a Marketing Research Symposium, School of Business, Indiana University, Bloomington, April 20-22, 1977
Day, Ralph L.
(
contributor
)
-
1977
Persistent link: https://www.econbiz.de/10001621840
Saved in:
8
Psychologische Aspekte der Kundenorientierung : die Kundenzufriedenheit mit der Qualität von Dienstleistungsinteraktionen am Beispiel des ÖPNV
Schnippe, Christian
-
2000
Persistent link: https://www.econbiz.de/10001484646
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9
Qualitätswahrnehmung von Dienstleistungen : Determinanten und Auswirkungen
Kebbel, Phoebe
-
2000
Persistent link: https://www.econbiz.de/10001484647
Saved in:
10
Identifikation von Kundenerwartungen an die Dienstleistungsqualität : Evaluierung attributorientierter Methoden
Botschen, Günther
(
contributor
)
- In:
Grundsatzfragen und Herausforderungen des …
,
(pp. 157-178)
.
1996
Persistent link: https://www.econbiz.de/10001295765
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