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~subject:"Dienstleistungsqualität"
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Dienstleistungsqualität
Bank
65,299
Customer satisfaction
15,560
Kundenzufriedenheit
13,974
Consumer behaviour
7,085
Islamic finance
7,005
Konsumentenverhalten
6,929
Service quality
6,780
Islamisches Finanzsystem
6,733
Deutschland
6,680
Theorie
6,341
Theory
6,256
Relationship marketing
6,171
Beziehungsmarketing
6,135
Kreditgeschäft
5,580
USA
5,472
Bank lending
5,391
Bankenregulierung
4,904
Bank regulation
4,893
United States
4,688
Welt
4,603
World
4,565
Finanzsektor
4,454
Financial sector
4,416
Finanzkrise
4,239
Financial crisis
4,171
Germany
4,059
Bankrisiko
3,738
Bank risk
3,713
Indien
3,690
EU-Staaten
3,627
EU countries
3,572
India
3,476
Kreditrisiko
3,253
Credit risk
3,138
Geldpolitik
3,019
Wettbewerb
2,810
Unternehmenserfolg
2,693
Firm performance
2,668
Monetary policy
2,637
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Online availability
All
Undetermined
3,047
Free
1,169
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Article
5,722
Book / Working Paper
874
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Article in journal
5,541
Aufsatz in Zeitschrift
5,541
Aufsatz im Buch
166
Book section
166
Graue Literatur
90
Non-commercial literature
90
Hochschulschrift
86
Working Paper
64
Arbeitspapier
59
Thesis
59
Conference paper
53
Konferenzbeitrag
53
Case study
27
Fallstudie
27
Collection of articles of several authors
20
Sammelwerk
20
Aufsatzsammlung
12
Konferenzschrift
12
Bibliografie enthalten
8
Bibliography included
8
Conference proceedings
6
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5
Sammlung
5
Bibliografie
3
Guidebook
3
Ratgeber
3
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2
Interview
2
Bibliography
1
Festschrift
1
Forschungsbericht
1
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1
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1
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1
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1
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English
6,419
German
175
Russian
2
French
1
Italian
1
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Han, Heesup
34
Prentice, Catherine
23
Mattila, Anna S.
22
Prybutok, Victor R.
21
Usman, Osly
19
Sharma, Piyush
18
Wong, IpKin Anthony
17
Balaji, M. S.
14
McColl-Kennedy, Janet R.
14
Shahin, Arash
14
Söderlund, Magnus
14
Bilgihan, Anil
12
Gustafsson, Anders
12
Ladhari, Riadh
12
Grégoire, Yany
11
Van Vaerenbergh, Yves
11
Akroush, Mamoun N.
10
Ali, Faizan
10
Amin, Muslim
10
Guchait, Priyanko
10
Hyun, Sunghyup Sean
10
Jang, Soocheong
10
Quach, Sara
10
Ringle, Christian M.
10
Roy, Sanjit
10
Sparks, Beverley
10
Sreejesh, S.
10
Su, LuJun
10
Torres, Edwin N.
10
Edvardsson, Bo
9
Gong, Taeshik
9
Hammerschmidt, Maik
9
Hsu, Cathy H. C.
9
Hsu, Maxwell K.
9
Izogo, Ernest Emeka
9
Qin, Hong
9
Roberts-Lombard, Mornay
9
Bujisic, Milos
8
Gursoy, Dogan
8
Klaus, Philipp
8
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Excellence-in-Service-Konferenz <6., 2016, Koblenz>
3
Nomos Verlagsgesellschaft
3
Books on Demand GmbH <Norderstedt>
2
Centralʹnyj bank Rossijskoj Federacii
2
Springer Fachmedien Wiesbaden
2
ANZMAC Conference <2019, Wellington>
1
Australian and New Zealand Marketing Academy
1
Brandenburgische Technische Universität Cottbus-Senftenberg
1
Center for Service Excellence
1
Conference on Consumer Satisfaction, Dissatisfaction, and Complaining Behavior <3, 1978, Chicago, Ill.>
1
Conference on Consumer Satisfaction, Dissatisfaction, and Complaining Behavior <6, 1981, Bloomington, Ind.>
1
Cornell University / Food and Nutrition Policy Program
1
Deutschland / Bundeswehr / Universität Hamburg
1
Erasmus Research Institute of Management
1
European Business School <Oestrich-Winkel>
1
European Society for Opinion and Marketing Research
1
Finansovyj Universitet
1
IGI Global
1
International Conference on Services Management <North Cyprus)>
1
Leuphana Universität Lüneburg
1
Ludwig-Maximilians-Universität München
1
Marketing Research Congress <44, 1991, Luxembourg>
1
Marketing Research Symposium <1977, Bloomington, Ind.>
1
National Bureau of Economic Research
1
National Institute of Economic and Social Research
1
Naučno-Praktičeskaja Konferencija "Banki, Processy, Standarty, Kačestvo" <7, 2011>
1
Naučno-Praktičeskaja Konferencija Povyšenie Funkcionalʹnoj Roli Bankovskoj Sistemy Čerez Ulučšenie Kačestva Ee Dejatelʹnosti: Upravlenie Biznes-Processami v Banke Rossii i Kreditnych Organizacijach <3, 2006, Ufa>
1
Rijksuniversiteit Gent / Faculteit Economie en Bedrijfskunde
1
Verlag Dr. Kovač
1
Volkswirtschaftliches Institut für Mittelstand und Handwerk an der Universität Göttingen
1
Österreich / Bundesministerium für Verkehr, Innovation und Technologie
1
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Published in...
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International journal of hospitality management
227
Journal of retailing and consumer services
218
Journal of business research : JBR
146
The journal of services marketing
129
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
127
The service industries journal
106
Journal of hospitality marketing & management
97
International journal of contemporary hospitality management
90
Journal of travel and tourism marketing
83
Services marketing quarterly
80
Journal of air transport management
67
Tourism management : research, policies, practice
65
The TQM journal : the international review of organizational improvement
64
Service business
62
International journal of services and operations management
61
International journal of quality and service sciences
60
Cogent business & management
56
International journal of quality & reliability management
55
Journal of service research : JSR
53
Total quality management & business excellence
53
International journal of productivity and quality management : IJPQM
51
International journal of services, economics and management
47
Asia Pacific journal of marketing and logistics
45
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
45
Journal of service management
45
The international journal of bank marketing : IJBM
45
International journal of services and operations management : IJSOM
44
Managing service quality : MSQ ; an international journal
43
Journal of Asian finance, economics and business : JAFEB
36
Quality management journal : QMJ
36
International journal of electronic marketing and retailing : IJEMR
30
Journal of service research
29
Journal of strategic marketing
29
Journal of the Academy of Marketing Science
28
International journal of business information systems : IJBIS
27
Journal of hospitality and tourism insights
26
Journal of service theory and practice : JSTP
26
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
25
Marketing intelligence & planning
25
Psychology & marketing
25
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Source
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ECONIS (ZBW)
6,584
EconStor
9
OLC EcoSci
3
Showing
1
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10
of
6,596
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relevance
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date (newest first)
date (oldest first)
1
Customer switching behavior among Indonesian Muslims : evidence from the merger of Indonesia's State-owned Islamic banks
Mochlasin, Mochlasin
;
Nornajihah Nadia Hasbullah
; …
- In:
Cogent business & management
10
(
2023
)
3
,
pp. 1-19
reputation. Based on the findings,
bank
management tends to consider to integrate the product quality, service quality, and … evaluation tool for the government and Islamic
bank
management to strengthen the country's economy. …
Persistent link: https://www.econbiz.de/10014505247
Saved in:
2
Barriers to service quality in the banks of Pakistan : a comparative study of Islamic and conventional banks
Shabbir, Malik Shahzad
;
Rehman, A.
- In:
Inventi impact: microfinance & banking
(
2016
)
2
,
pp. 114-120
Persistent link: https://www.econbiz.de/10011512902
Saved in:
3
Effects of financial and non-financial performance measures on customers’ perceptions of service quality at Islamic banks in UAE
Marie, Attiea A.
;
Ibrahim, Mohamed E.
;
Al-Nasser, Amjad D.
- In:
International journal of economics and finance
6
(
2014
)
10
,
pp. 201-213
Persistent link: https://www.econbiz.de/10010422937
Saved in:
4
Customer satisfaction and service quality in Islamic banking : a comparative study in Pakistan, United Arab Emirates and United Kingdom
Rehman, Asma Abdul
- In:
Qualitative research in financial markets
4
(
2012
)
2/3
,
pp. 165-175
Persistent link: https://www.econbiz.de/10009614433
Saved in:
5
Comparative Analysis of Customer Satisfaction Towards Islamic and Conventional Banking : An Empirical Study from Saudi Arabia
Lone, Fayaz Ahmad
-
2017
Islamic banking is gradually emerging everywhere in the world. Half a century ago, Islamic banking was just a concept contained in books only, but today it is a success story not only in Muslim countries of Middle East but even in the UK and the USA. As customer satisfaction is the compulsory...
Persistent link: https://www.econbiz.de/10012962932
Saved in:
6
Measuring Satisfaction of Customers Regarding Islamic Financing of Meezan
Bank
Limited
Andleeb, Shazila
-
2020
PURPOSE: The purpose of this research paper is to examine analyzing and outlining the customer satisfaction level with regards to their perception about the Islamic banking system. The main purpose is to eliminate the problem related to banking industry and to determine its rights and duties to...
Persistent link: https://www.econbiz.de/10012836796
Saved in:
7
Customer Perception on
Bank
Service Quality : A Comparative Study Between Conventional Commercial Banks and Islamic Commercial Banks in Bangladesh
Rezina, Sonia
-
2020
Bangladesh, every
bank
is looking forward to faster growth by providing better service quality than others. However, there are …
Persistent link: https://www.econbiz.de/10012839434
Saved in:
8
Customer Satisfaction Comparison between Islamic and Conventional Banks : Case Study of Qatari Banks
Ahmed, Omnia A.
-
2019
research queries needed to be answered by the
bank
's customers themselves to test their view of the services they get. A … the level of each
bank
as well as at the sectoral level between Islamic banks and conventional banks, was conducted …
Persistent link: https://www.econbiz.de/10012861699
Saved in:
9
Customer loyalty to Islamic banks : evidence from Indonesia
Fianto, Bayu Arie
;
Gan, Christopher
;
Widiastuti, Tika
; …
- In:
Cogent business & management
7
(
2020
)
1
,
pp. 1-27
used to determine the factors of customer loyalty of state-owned and private Islamic
bank
. The findings suggest that the …
Persistent link: https://www.econbiz.de/10012655131
Saved in:
10
Factors influencing customer switching behavior in Islamic banks : evidence from Kuwait
Ghamry, Sherif
;
Shamma, Hamed M.
- In:
Journal of Islamic marketing
13
(
2022
)
3
,
pp. 688-716
Persistent link: https://www.econbiz.de/10012880214
Saved in:
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