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Airline passengers' continuance intention towards online check-in services : the role of personal innovativeness and subjective knowledge
Lin, Zhibin; Filieri, Raffaele - In: Transportation research / E : an international journal 81 (2015), pp. 158-168
Persistent link: https://www.econbiz.de/10011373972
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Examining retail customer experience and the moderation effect of loyalty programmes
Lin, Zhibin; Bennett, Dag - In: International journal of retail & distribution management 42 (2014) 10, pp. 929-947
Persistent link: https://www.econbiz.de/10010422006
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An advanced analytical framework for improving customer satisfaction : a case of air passengers
Lin, Zhibin; Vlachos, Ilias - In: Transportation research / E : an international journal 114 (2018), pp. 185-195
Persistent link: https://www.econbiz.de/10011870628
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Drivers of airline loyalty : evidence from the business travelers in China
Vlachos, Ilias; Lin, Zhibin - In: Transportation research / E : an international journal 71 (2014), pp. 1-17
Persistent link: https://www.econbiz.de/10010439550
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Customer emotions in service robot encounters : a hybrid machine-human intelligence approach
Filieri, Raffaele; Lin, Zhibin; Li, Yulei; Lu, Xiaoqian; … - In: Journal of service research 25 (2022) 4, pp. 614-629
Persistent link: https://www.econbiz.de/10013396024