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~subject:"Dienstleistungsqualität"
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Dienstleistungsqualität
Consumer behaviour
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Lin, Zhibin
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Transportation research / E : an international journal
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ECONIS (ZBW)
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Airline passengers' continuance intention towards online check-in services : the role of personal innovativeness and subjective knowledge
Lin, Zhibin
;
Filieri, Raffaele
- In:
Transportation research / E : an international journal
81
(
2015
),
pp. 158-168
Persistent link: https://www.econbiz.de/10011373972
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2
Examining retail customer experience and the moderation effect of loyalty programmes
Lin, Zhibin
;
Bennett, Dag
- In:
International journal of retail & distribution management
42
(
2014
)
10
,
pp. 929-947
Persistent link: https://www.econbiz.de/10010422006
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3
An advanced analytical framework for improving customer satisfaction : a case of air passengers
Lin, Zhibin
;
Vlachos, Ilias
- In:
Transportation research / E : an international journal
114
(
2018
),
pp. 185-195
Persistent link: https://www.econbiz.de/10011870628
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4
Drivers of airline loyalty : evidence from the business travelers in China
Vlachos, Ilias
;
Lin, Zhibin
- In:
Transportation research / E : an international journal
71
(
2014
),
pp. 1-17
Persistent link: https://www.econbiz.de/10010439550
Saved in:
5
Customer emotions in service robot encounters : a hybrid machine-human intelligence approach
Filieri, Raffaele
;
Lin, Zhibin
;
Li, Yulei
;
Lu, Xiaoqian
; …
- In:
Journal of service research
25
(
2022
)
4
,
pp. 614-629
Persistent link: https://www.econbiz.de/10013396024
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