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~subject:"Dienstleistungsqualität"
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Dienstleistungsqualität
Consumer behaviour
79
Konsumentenverhalten
77
Beziehungsmarketing
56
Relationship marketing
56
Customer integration
30
Kundenintegration
30
Brand management
29
Markenführung
29
Service quality
20
Brand image
19
Markenimage
19
Customer satisfaction
18
Social Web
17
Social web
17
Kundenzufriedenheit
16
USA
15
United States
15
Internet marketing
14
Online-Marketing
14
Customer engagement
13
Brand
12
Markenartikel
12
Stakeholder
9
Beschwerdemanagement
8
Complaint management
8
Consumer engagement
8
Confidence
7
Dienstleistungssektor
7
Marketing management
7
Marketingmanagement
7
Online retailing
7
Online-Handel
7
Personality psychology
7
Persönlichkeitspsychologie
7
Service industry
7
Vertrauen
7
Viral marketing
7
Virales Marketing
7
Bibliometrics
6
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12
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1
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Article
19
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18
Aufsatz in Zeitschrift
18
Aufsatz im Buch
1
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1
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English
19
Author
All
Hollebeek, Linda D.
10
Brady, Michael K.
9
Islam, Jamid Ul
3
McColl-Kennedy, Janet R.
3
Rather, Raouf Ahmad
3
Clark, Moira K.
2
Cowart, Kelly O.
2
Khan, Imran
2
Patterson, Paul G.
2
Rahman, Zillur
2
Sprott, David E.
2
Aksoy, Lerzan
1
Allen, Alexis M.
1
Andrews MacLelland, Melinda
1
Bakhsh, Naghmeh Nik
1
Behnam, Mohsen
1
Benedicktus, Ray L.
1
Casas, Ramunas
1
Farabi, Reza
1
Fatma, Mobin
1
Featherman, Mauricio S.
1
Gustafsson, Anders
1
Hopkins, Lucas M.
1
Klaus, Philipp
1
Kuppelwieser, Volker
1
Manthiou, Aikaterini
1
Menidjel, Choukri
1
Miyazaki, Anthony D.
1
Mostafa Rasoolimanesh, S.
1
Pugh, Harrison B.
1
Ramirez, Edward
1
Rasool, Aaleya
1
Riivits-Arkonsuo, Iivi
1
Robinson, Stacey G.
1
Shahid, Shadma
1
Sigurdsson, Valdimar
1
Sirianni, Nancy J.
1
Smith, Amy K.
1
Urbonavicius, Sigitas
1
Valdimar Sigurdsson
1
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Published in...
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The journal of services marketing
5
Journal of retailing and consumer services
3
Journal of retailing
2
Journal of service research : JSR
2
Handbook of research on customer engagement
1
Journal of business research : JBR
1
Journal of marketing management : JMM ; journal of the Academy of Marketing
1
Journal of service research
1
Journal of the Academy of Marketing Science
1
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
1
Organizations and markets in emerging economies
1
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ECONIS (ZBW)
19
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1
Rise of the machines? : customer engagement in automated service interactions
Hollebeek, Linda D.
;
Sprott, David E.
;
Brady, Michael K.
- In:
Journal of service research
24
(
2021
)
1
,
pp. 3-8
Persistent link: https://www.econbiz.de/10012426746
Saved in:
2
Reducing online privacy risk to facilitate e-service adoption: the influence of perceived ease of use and corporate credibility
Featherman, Mauricio S.
;
Miyazaki, Anthony D.
;
Sprott, …
- In:
The journal of services marketing
24
(
2010
)
2/3
,
pp. 219-229
Persistent link: https://www.econbiz.de/10003990929
Saved in:
3
Customer rage episodes : emotions, expressions and behaviors
McColl-Kennedy, Janet R.
;
Patterson, Paul G.
;
Smith, Amy K.
- In:
Journal of retailing
85
(
2009
)
2
,
pp. 222-237
Persistent link: https://www.econbiz.de/10003870743
Saved in:
4
The effect of incentives on customer evaluations of service bundles
Andrews MacLelland, Melinda
;
Benedicktus, Ray L.
; …
- In:
Journal of business research : JBR
63
(
2010
)
1
,
pp. 71-76
Persistent link: https://www.econbiz.de/10003909549
Saved in:
5
Conducting service research that matters
Gustafsson, Anders
;
Aksoy, Lerzan
;
Brady, Michael K.
; …
- In:
The journal of services marketing
29
(
2015
)
6/7
,
pp. 425-429
Persistent link: https://www.econbiz.de/10011418248
Saved in:
6
One firm’s loss is another’s gain : capitalizing on other firms’ service failures
Allen, Alexis M.
;
Brady, Michael K.
;
Robinson, Stacey G.
; …
- In:
Journal of the Academy of Marketing Science
43
(
2015
)
5
,
pp. 648-662
Persistent link: https://www.econbiz.de/10011340264
Saved in:
7
Pleasantly plump : offsetting negative obesity stereotypes for frontline service employees
Cowart, Kelly O.
;
Brady, Michael K.
- In:
Journal of retailing
90
(
2014
)
3
,
pp. 365-378
Persistent link: https://www.econbiz.de/10010408219
Saved in:
8
Religious affilliation : buffering negative reactions to service failures
Cowart, Kelly O.
;
Ramirez, Edward
;
Brady, Michael K.
- In:
The journal of services marketing
28
(
2014
)
1
,
pp. 1-9
Persistent link: https://www.econbiz.de/10010343445
Saved in:
9
Geysers or bubbling hot springs? : a cross-cultural examination of customer rage from Eastern and Western perspectives
Patterson, Paul G.
;
Brady, Michael K.
;
McColl-Kennedy, …
- In:
Journal of service research : JSR
19
(
2016
)
3
,
pp. 243-259
Persistent link: https://www.econbiz.de/10011665370
Saved in:
10
A customer scorned : effects of employee reprimands in frontline service encounters
Pugh, Harrison B.
;
Brady, Michael K.
;
Hopkins, Lucas M.
- In:
Journal of service research : JSR
21
(
2018
)
2
,
pp. 219-234
Persistent link: https://www.econbiz.de/10011855801
Saved in:
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