Religious affilliation : buffering negative reactions to service failures
Kelly O. Cowart, Edward Ramirez and Michael K. Brady
| Year of publication: |
2014
|
|---|---|
| Authors: | Cowart, Kelly O. ; Ramirez, Edward ; Brady, Michael K. |
| Published in: |
The journal of services marketing. - Bingley : Emerald Group Publishing Limited, ISSN 0887-6045, ZDB-ID 1027140-5. - Vol. 28.2014, 1, p. 1-9
|
| Subject: | Religion | Customer satisfaction | service failure | Dienstleistungsqualität | Service quality | Kundenzufriedenheit | Beschwerdemanagement | Complaint management |
| Extent: | graph. Darst. |
|---|---|
| Type of publication: | Article |
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10010343445