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Ethics support through rapport : elaborating the impact of service provider rapport on ethical behaviour intention of the tourists
Paramita, Widya; Zulfa, Naila; Rostiani, Rokhima; … - In: Journal of retailing and consumer services 63 (2021), pp. 1-5
Persistent link: https://www.econbiz.de/10012665870
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Better than ever? : employee reactions to ethical failures in organizations, and the ethical recovery paradox
Schminke, Marshall; Caldwell, James; Ambrose, Maureen L.; … - In: Organizational behavior and human decision processes : … 123 (2014) 2, pp. 206-219
Persistent link: https://www.econbiz.de/10010346028
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Perceived reasonableness and morals in service encounters
Fukawa, Nobuyuki; Erevelles, Sunil - In: Journal of business ethics : JOBE 125 (2014) 3, pp. 381-400
Persistent link: https://www.econbiz.de/10010442330
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The role of customer perceived ethicality in explaining the impact of incivility among employees on customer unethical behavior and customer citizenship behavior
Huang, Yu-Shan; Wei, Shuqin; Ang, Tyson - In: Journal of business ethics : JBE 178 (2022) 2, pp. 519-535
’ ethics-related perceptions and behaviors. Drawing upon the stimulus-organism-response paradigm, this study examines how …
Persistent link: https://www.econbiz.de/10013270022
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Businesses beware : consumer immoral retaliation in response to perceived moral violations by companies
Loureiro, Yuliya Komarova; Haws, Kelly L.; Bearden, … - In: Journal of service research : JSR 21 (2018) 2, pp. 184-200
Persistent link: https://www.econbiz.de/10011855788
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Does ethical image build equity in corporate services brands? : the influence of customer perceived ethicality on affect, perceived quality, and equity
Sierra, Vicenta; Iglesias, Oriol; Markovic, Stefan; … - In: Journal of business ethics : JOBE 144 (2017) 3, pp. 661-676
Persistent link: https://www.econbiz.de/10011757529
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Consumers' ethical perceptions of autonomous service robots in hotels
Lin, Boyu; Lee, Woojin; Wise, Nicholas; Choi, Hwansuk Chris - In: Journal of hospitality & tourism research : JHTR ; the … 48 (2024) 6, pp. 964-974
Persistent link: https://www.econbiz.de/10014633805
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Medien zwischen Ökonomie und Qualität : Medienethik als Instrument der Medienwirtschaft
Friedrichsen, Mike - 2011 - 1. Auflage 2011 (Online-Ausg.)
Abstract AbstractDurch die Ökonomisierung von Informationen hat sich die Rolle der Medien geändert. Die Bedürfnisse des Publikums werden immer dominanter und der Schutz der journalistischen Unabhängigkeit dagegen immer fragwürdiger. Ziel des Buches ist die Untersuchung der Auswirkungen von...
Persistent link: https://www.econbiz.de/10012015358
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Medien zwischen Ökonomie und Qualität : Medienethik als Instrument der Medienwirtschaft
Friedrichsen, Mike; Gertler, Martin - 2011 - 1. Aufl.
Persistent link: https://www.econbiz.de/10009382163
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Dual quality and limits to international adaptation of product quality : development of a conceptual framework and research agenda
Annarita, Colamatteo; Fabio, Cassia; Marcello, Sansone - In: Total quality management & business excellence 34 (2023) 9/10, pp. 1243-1256
Persistent link: https://www.econbiz.de/10014284851