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~subject:"Dienstleistungsqualität"
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Dienstleistungsqualität
Consumer behaviour
82,001
Konsumentenverhalten
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Bank
64,835
Theorie
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Theory
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Deutschland
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Brand image
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Kundenzufriedenheit
5,890
Kreditgeschäft
5,545
Online-Handel
5,529
Online retailing
5,516
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5,354
Indien
5,309
India
5,174
Welt
5,069
World
5,018
Social Web
4,946
Social web
4,943
Service quality
4,929
Bankenregulierung
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Bank regulation
4,834
Online-Marketing
4,502
Internet marketing
4,493
EU-Staaten
4,489
Finanzsektor
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Han, Heesup
30
Mattila, Anna S.
24
Usman, Osly
20
Prentice, Catherine
17
McColl-Kennedy, Janet R.
15
Balaji, M. S.
14
Line, Nathaniel D.
14
Prybutok, Victor R.
14
Gong, Taeshik
12
Gursoy, Dogan
12
Klaus, Philipp
12
Bilgihan, Anil
11
Gustafsson, Anders
11
Hanks, Lydia
11
Jang, Soocheong
11
Propper, Carol
11
Bauer, Hans H.
10
Miao, Li
10
Quach, Sara
10
Sharma, Piyush
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Sreejesh, S.
10
Hollebeek, Linda D.
9
Hyun, Sunghyup Sean
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Voorhees, Clay M.
9
Wong, IpKin Anthony
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Xu, Xun
9
Ali, Faizan
8
Amin, Muslim
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Falk, Tomas
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Hammerschmidt, Maik
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Harun, Ahasan
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Jebarajakirthy, Charles
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Park, Jungkun
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Qu, Hailin
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Sparks, Beverley
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Wu, Luorong
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Beck, Adrian
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IGI Global
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Books on Demand GmbH <Norderstedt>
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Christian-Albrechts-Universität zu Kiel
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Conference on Consumer Satisfaction, Dissatisfaction, and Complaining Behavior <3, 1978, Chicago, Ill.>
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Conference on Consumer Satisfaction, Dissatisfaction, and Complaining Behavior <6, 1981, Bloomington, Ind.>
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Deutschland / Bundeswehr / Universität Hamburg
1
Erasmus Research Institute of Management
1
Finansovyj Universitet
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Friedrich-Schiller-Universität Jena
1
Institutet för Ekonomisk Forskning <Lund>
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Marketing Research Symposium <1977, Bloomington, Ind.>
1
National Institute of Economic and Social Research
1
Naučno-Praktičeskaja Konferencija "Banki, Processy, Standarty, Kačestvo" <7, 2011>
1
Naučno-Praktičeskaja Konferencija Povyšenie Funkcionalʹnoj Roli Bankovskoj Sistemy Čerez Ulučšenie Kačestva Ee Dejatelʹnosti: Upravlenie Biznes-Processami v Banke Rossii i Kreditnych Organizacijach <3, 2006, Ufa>
1
Rijksuniversiteit Gent / Faculteit Economie en Bedrijfskunde
1
Technische Universität Ilmenau
1
United States / Congress / Senate / Committee on the Judiciary / Subcommittee on Antitrust and Monopoly
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Verlag Dr. Kovač
1
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Journal of retailing and consumer services
231
International journal of hospitality management
194
Journal of business research : JBR
125
The journal of services marketing
109
Journal of hospitality marketing & management
78
The service industries journal
78
International journal of contemporary hospitality management
77
Services marketing quarterly
69
Journal of travel and tourism marketing
65
Cogent business & management
51
Journal of service research : JSR
50
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
49
The international journal of bank marketing : IJBM
44
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
41
Service business
37
International journal of services and operations management
35
Asia Pacific journal of marketing and logistics
33
Journal of service management
32
Tourism management : research, policies, practice
31
International journal of quality and service sciences
30
International journal of services, economics and management
30
The TQM journal : the international review of organizational improvement
29
International journal of quality & reliability management
28
Journal of air transport management
27
Psychology & marketing
26
International journal of business information systems : IJBIS
25
Journal of service research
25
Managing service quality : MSQ ; an international journal
25
Journal of strategic marketing
24
Total quality management & business excellence
24
European journal of marketing : EJM
23
Journal of Asian finance, economics and business : JAFEB
23
Journal of the Academy of Marketing Science
23
Information & management : the internat. journal of management processes and systems ; journal of IFIP Users Group
22
International journal of electronic marketing and retailing : IJEMR
22
Journal of retailing
22
International journal of productivity and quality management : IJPQM
21
Journal of financial services marketing : JFSM
21
Journal of global scholars of marketing science : bridging Asia and the world ; JGSMS
21
Quality management journal : QMJ
21
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ECONIS (ZBW)
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EconStor
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1
Acceptance of internet banking in Tunisian banks : evidence from modified UTAUT model
Nasri, Wadie
- In:
International journal of e-business research : an …
17
(
2021
)
3
,
pp. 22-41
Persistent link: https://www.econbiz.de/10012604789
Saved in:
2
Internet banking : a review (2002-2016)
Keskar, Mugdha Y.
;
Pandey, Neeraj
- In:
Journal of internet commerce
17
(
2018
)
3
,
pp. 310-323
Persistent link: https://www.econbiz.de/10011987482
Saved in:
3
A study on customers perception towards online banking during Covid-19
Cherukur, Ram Babu
;
Sivakumar S
- In:
Journal of Contemporary Issues in Business and Government
26
(
2020
)
2
,
pp. 980-986
Persistent link: https://www.econbiz.de/10012544290
Saved in:
4
Predicting determinants of internet banking
adoption
: a two-staged regression-neural network approach
Sharma, Sujeet Kumar
;
Govindaluri, Srikrishna Madhumohan
; …
- In:
Management research review
38
(
2015
)
7
,
pp. 750-766
Persistent link: https://www.econbiz.de/10011392453
Saved in:
5
Validation of a scale for measuring problems in internet banking and their effect on customer satisfaction
George, Ajimon
;
Kumar, G. S. Gireesh
- In:
Vision : the journal of business perspective
19
(
2015
)
4
,
pp. 312-323
Persistent link: https://www.econbiz.de/10011488677
Saved in:
6
Consumer
adoption
of self-service technologies in the context of the Jordanian banking industry : examining the moderating role of channel types
Baabdullah, Abdullah Mohammed
;
Rana, Nripendra P.
; …
- In:
Information systems management
36
(
2019
)
4
,
pp. 286-305
Persistent link: https://www.econbiz.de/10012199491
Saved in:
7
Perceptions of Internet banking users : a structural equation modelling (SEM) approach
George, Ajimon
- In:
IIMB management review
30
(
2018
)
4
,
pp. 357-368
Persistent link: https://www.econbiz.de/10012042009
Saved in:
8
Investigating effective factors on customer intention to use internet banking services
Hosseini, Mizra Hassan
;
Ahmadinejad, Mostafa
- In:
International journal of business policy and economics
13
(
2020
)
1
,
pp. 1-21
Persistent link: https://www.econbiz.de/10012429785
Saved in:
9
Service quality of internet banking from an Indonesian perspective
Asni, Kurnia
;
Nasir
;
Yunus, Mukhlis
;
Nurdasila
- In:
Expert journal of marketing
6
(
2018
)
2
,
pp. 45-51
Persistent link: https://www.econbiz.de/10012217269
Saved in:
10
An examination of the factors that determine consumers’
adoption
of mobile banking services in South Africa
Nyoka, Charles
- In:
EuroEconomica
37
(
2018
)
3
,
pp. 116-129
Persistent link: https://www.econbiz.de/10011952251
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