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The role of social motivations, ability, and opportunity in online know-how exchanges : evidence from the airline services industry
Bigné Alcañiz, J. Enrique; Ruiz Mafe, Carla; Andreu, Luisa - In: Service business 9 (2015) 2, pp. 209-232
Persistent link: https://www.econbiz.de/10011296061
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Key drivers of services website loyalty
Sanz Blas, Silvia; Ruiz Mafe, Carla; Pérez Perez, Isabel - In: The service industries journal 34 (2014) 5, pp. 455-475
Persistent link: https://www.econbiz.de/10010379358
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Exploring Attendees' experience at a Reggae Festival : a case study of Rototom Sunsplash
Pérez-Cabañero, Carmen; Schlesinger, Walesska; … - In: International journal of arts management 24 (2022) 2, pp. 13-26
Persistent link: https://www.econbiz.de/10013253735
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Exploring the links between destination attributes, quality of service experience and loyalty in emerging Mediterranean destinations
Schlesinger, Walesska; Cervera-Taulet, Amparo; … - In: Tourism management perspectives : TMP 35 (2020), pp. 1-12
Persistent link: https://www.econbiz.de/10012296666
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Experience management as an innovative approach in emerging Mediterranean destinations
Cervera-Taulet, Amparo; Pérez-Cabañero, Carmen; … - In: Journal of business research : JBR 101 (2019), pp. 536-547
Persistent link: https://www.econbiz.de/10012103470
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Analysis of the impact of length of stay on the quality of service experience, satisfaction and loyalty
Pérez-Cabañero, Carmen; Cervera-Taulet, Amparo; … - In: International review on public and non-profit marketing 14 (2017) 2, pp. 253-268
Persistent link: https://www.econbiz.de/10011916392