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~subject:"Dienstleistungsqualität"
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Dienstleistungsqualität
Consumer behaviour
59
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59
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45
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45
India
42
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42
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Customer satisfaction
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10
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10
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10
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Paul, Justin
10
Adil, Mohd
2
Sadiq, Mohd
2
Sreejesh, S.
2
Akhtar, Nadeem
1
Chakraborty, Debarun
1
Dash, Ganesh
1
Dogra, Nikhil
1
Islam, Tahir
1
Manu C
1
Meesala, Appalayya
1
Mittal, Arun
1
Rosenbaum, Mark
1
Sahadev, Sunil
1
Siddiqi, Umar Iqbal
1
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Journal of retailing and consumer services
4
International journal of hospitality management
2
International journal of contemporary hospitality management
1
Journal of strategic marketing
1
Technovation : the international journal of technological innovation, entrepreneurship and technology management
1
The international journal of bank marketing : IJBM
1
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ECONIS (ZBW)
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1
Impact of service quality on customer satisfaction in private and public sector banks
Paul, Justin
;
Mittal, Arun
;
Srivastav, Garima
- In:
The international journal of bank marketing : IJBM
34
(
2016
)
5
,
pp. 606-622
Persistent link: https://www.econbiz.de/10011606120
Saved in:
2
Special issue: retailing and consumer services at a tipping point : conceptual frameworks and theoretical models
Paul, Justin
(
ed.
);
Rosenbaum, Mark
(
ed.
)
-
2020
Persistent link: https://www.econbiz.de/10012238483
Saved in:
3
Service quality, consumer satisfaction and loyalty in hospitals : thinking for the future
Meesala, Appalayya
;
Paul, Justin
- In:
Journal of retailing and consumer services
40
(
2018
),
pp. 261-269
Persistent link: https://www.econbiz.de/10011801977
Saved in:
4
Service failure and problems : internal marketing solutions for facing the future
Paul, Justin
;
Sahadev, Sunil
- In:
Journal of retailing and consumer services
40
(
2018
),
pp. 304-311
Persistent link: https://www.econbiz.de/10011801993
Saved in:
5
Healthcare apps' purchase intention : a consumption values perspective
Chakraborty, Debarun
;
Paul, Justin
- In:
Technovation : the international journal of …
120
(
2023
),
pp. 1-14
Persistent link: https://www.econbiz.de/10014476559
Saved in:
6
Unraveling customer repurchase intention in OFDL context : an investigation using a hybrid technique of SEM and fsQCA
Dogra, Nikhil
;
Adil, Mohd
;
Sadiq, Mohd
;
Dash, Ganesh
; …
- In:
Journal of retailing and consumer services
72
(
2023
),
pp. 1-11
Persistent link: https://www.econbiz.de/10014253481
Saved in:
7
Tell us your concern, and we shall together address! : role of service booking channels and brand equity on post-failure outcomes
Manu C
;
Sreejesh, S.
;
Paul, Justin
- In:
International journal of hospitality management
96
(
2021
),
pp. 1-13
Persistent link: https://www.econbiz.de/10012585701
Saved in:
8
Eco-friendly hotel stay and environmental attitude : a value-attitude-behaviour perspective
Sadiq, Mohd
;
Adil, Mohd
;
Paul, Justin
- In:
International journal of hospitality management
100
(
2022
),
pp. 1-13
Persistent link: https://www.econbiz.de/10013266151
Saved in:
9
Consumers' untrust and behavioral intentions in the backdrop of hotel booking attributes
Akhtar, Nadeem
;
Siddiqi, Umar Iqbal
;
Islam, Tahir
; …
- In:
International journal of contemporary hospitality management
34
(
2022
)
5
,
pp. 2026-2047
Persistent link: https://www.econbiz.de/10013412136
Saved in:
10
Resolving complaints online : development and validation of customers' perceived webcare scale
Sreejesh, S.
;
Paul, Justin
;
Unnithan, Anandakuttan B.
- In:
Journal of strategic marketing
30
(
2022
)
3
,
pp. 260-280
Persistent link: https://www.econbiz.de/10013284044
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