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~subject:"Dienstleistungsqualität"
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Dienstleistungsqualität
Konsumentenverhalten
79,157
Consumer behaviour
78,724
Electronic Commerce
23,538
E-commerce
20,859
Theorie
19,498
Theory
19,258
Preismanagement
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Pricing strategy
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Einzelhandel
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Retail trade
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Online-Marketing
12,888
Internet marketing
12,666
Beziehungsmarketing
11,160
Relationship marketing
11,136
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8,743
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8,545
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8,162
Germany
7,532
Markenimage
6,923
Brand image
6,888
Internet
6,869
Kundenzufriedenheit
6,233
Customer satisfaction
6,229
Service quality
5,161
Viral marketing
4,781
Virales Marketing
4,771
Werbewirkung
4,673
Advertising effects
4,624
Markenartikel
4,604
Brand
4,593
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4,341
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Han, Heesup
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Mattila, Anna S.
28
Usman, Osly
24
Prentice, Catherine
17
McColl-Kennedy, Janet R.
15
Line, Nathaniel D.
14
Balaji, M. S.
13
Gong, Taeshik
13
Prybutok, Victor R.
13
Hanks, Lydia
12
Klaus, Philipp
12
Sreejesh, S.
12
Bilgihan, Anil
11
Gustafsson, Anders
11
Jang, Soocheong
11
Propper, Carol
11
Sharma, Piyush
11
Siciliani, Luigi
11
Sparks, Beverley
11
Gursoy, Dogan
10
Miao, Li
10
Park, Jungkun
10
Quach, Sara
10
Schumann, Jan Hendrik
10
Carlson, Jamie
9
Hollebeek, Linda D.
9
Hyun, Sunghyup Sean
9
Kim, Woo Gon
9
Qu, Hailin
9
Voorhees, Clay M.
9
Wong, IpKin Anthony
9
Xu, Xun
9
Ali, Faizan
8
Amin, Muslim
8
Bauer, Hans H.
8
Cobanoglu, Cihan
8
Falk, Tomas
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Grewal, Dhruv
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Hammerschmidt, Maik
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Harun, Ahasan
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Christian-Albrechts-Universität zu Kiel
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Conference on Consumer Satisfaction, Dissatisfaction, and Complaining Behavior <3, 1978, Chicago, Ill.>
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Conference on Consumer Satisfaction, Dissatisfaction, and Complaining Behavior <6, 1981, Bloomington, Ind.>
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Deutschland / Bundeswehr / Universität Hamburg
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Deutschsprachige Anwendergruppe für Software-Metrik und Aufwandschätzung
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Erasmus Research Institute of Management
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Erich-Schmidt-Verlag <Berlin>
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Friedrich-Schiller-Universität Jena
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Institute of Electrical and Electronics Engineers
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Institutet för Ekonomisk Forskning <Lund>
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International Federation for Information Processing
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International Workshop on Distributed Systems: Operations and Management <13, 2002, Montréal>
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Marketing Research Symposium <1977, Bloomington, Ind.>
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Rijksuniversiteit Gent / Faculteit Economie en Bedrijfskunde
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Springer Fachmedien Wiesbaden
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Tadžikskij gosudarstvennyj universitet kommercii <Duschanbe>
1
USA / General Accounting Office
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United States / Congress / Senate / Committee on the Judiciary / Subcommittee on Antitrust and Monopoly
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Verlag Dr. Kovač
1
World Bank / Financial Sector Development Dept
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Journal of retailing and consumer services
255
International journal of hospitality management
208
Journal of business research : JBR
136
The journal of services marketing
117
International journal of contemporary hospitality management
84
Journal of hospitality marketing & management
83
The service industries journal
80
Journal of travel and tourism marketing
76
Services marketing quarterly
72
Journal of service research : JSR
54
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
51
Cogent business & management
48
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
43
Service business
43
Journal of service management
37
Tourism management : research, policies, practice
35
Asia Pacific journal of marketing and logistics
34
Journal of air transport management
34
Journal of retailing
31
Psychology & marketing
31
The international journal of bank marketing : IJBM
31
International journal of services and operations management
30
The TQM journal : the international review of organizational improvement
30
International journal of quality and service sciences
29
International journal of electronic marketing and retailing : IJEMR
28
Journal of service research
28
Managing service quality : MSQ ; an international journal
28
International journal of services, economics and management
26
Journal of internet commerce
25
Journal of strategic marketing
25
Journal of the Academy of Marketing Science
25
European journal of marketing : EJM
24
International journal of retail & distribution management
24
Total quality management & business excellence
24
Information & management : the internat. journal of management processes and systems ; journal of IFIP Users Group
23
International journal of quality & reliability management
23
International journal of retail and distribution management
22
International journal of business information systems : IJBIS
20
International journal of electronic customer relationship management : IJECRM
20
Journal of Asian finance, economics and business : JAFEB
20
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ECONIS (ZBW)
5,160
EconStor
6
USB Cologne (EcoSocSci)
1
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1
Flying to quality : cultural influences on online reviews
Stamolampros, Panagiotis
;
Korfiatis, Nikolaos
; …
- In:
Journal of travel research : a quarterly publication of …
58
(
2019
)
3
,
pp. 496-511
Persistent link: https://www.econbiz.de/10011983334
Saved in:
2
How e-tailing attributes affect perceived quality : the potential impact of customer demographics and online behaviors
Tamimi, Nabil
;
Sebastianelli, Rose
- In:
The TQM journal : the international review of …
28
(
2016
)
4
,
pp. 547-560
Persistent link: https://www.econbiz.de/10011584532
Saved in:
3
Profiling satisfied and dissatisfied hotel visitors using publicly available data from a booking platform
Pokryshevskaya, Elena B.
;
Antipov, Evgeny A.
- In:
International journal of hospitality management
67
(
2017
),
pp. 1-10
Persistent link: https://www.econbiz.de/10011785129
Saved in:
4
Determining criteria for evaluating the quality of Vietnamese hotel through guest's online reviews
Ha Nguyen Thi Thu
;
Vinh Ho Ngoc
;
Tuan Tran Minh
;
Binh …
- In:
International journal of business information systems : …
44
(
2023
)
2
,
pp. 249-267
Persistent link: https://www.econbiz.de/10014437130
Saved in:
5
Identifying value-creating aspects in luxury hotel services via third-party online reviews : a cross-cultural study
Tsiotsou, Rodoula H.
- In:
International journal of retail and distribution management
50
(
2022
)
2
,
pp. 183-205
Persistent link: https://www.econbiz.de/10013397924
Saved in:
6
Asymmetrical influences of service robots' perceived performance on overall customer satisfaction : an empirical investigation leveraging online reviews
Borghi, Matteo
;
Mariani, Marcello M.
- In:
Journal of travel research : a quarterly publication of …
63
(
2024
)
5
,
pp. 1086-1111
Persistent link: https://www.econbiz.de/10014582437
Saved in:
7
The influence of hotel price on perceived service quality and value in e-tourism : an empirical investigation based on online traveler reviews
Ye, Qiang
;
Li, Huiying
;
Wang, Zhisheng
;
Law, Rob
- In:
Journal of hospitality & tourism research : JHTR ; the …
38
(
2014
)
1
,
pp. 23-39
Persistent link: https://www.econbiz.de/10010252159
Saved in:
8
Models of customer experience for B2C e-commerce enterprises
Pei, Yilei
;
Xue, Wanxin
;
Li, Dandan
;
Su, Yong
- In:
Journal of electronic commerce in organizations : the …
14
(
2016
)
1
,
pp. 24-33
Persistent link: https://www.econbiz.de/10011529132
Saved in:
9
Antecedents and consequences of online customer satisfaction : a holistic process perspective
Pham, Thi Song Hanh
;
Ahammad, Mohammad F.
- In:
Technological forecasting & social change : an …
124
(
2017
),
pp. 332-342
Persistent link: https://www.econbiz.de/10011899423
Saved in:
10
Determining the reliability and validity of online reputation databases for lodging : Booking.com, TripAdvisor, and HolidayCheck
Rodríguez-Díaz, Manuel
;
Espino Rodríguez, Toms F.
- In:
Journal of vacation marketing : an international journal
24
(
2018
)
3
,
pp. 261-274
Persistent link: https://www.econbiz.de/10011912209
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