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~subject:"Dienstleistungsqualität"
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Dienstleistungsqualität
Unternehmenserfolg
49,458
Firm performance
48,714
Relationship marketing
25,939
Beziehungsmarketing
25,264
Service quality
21,439
Customer satisfaction
15,261
Consumer behaviour
14,830
Konsumentenverhalten
14,608
Kundenzufriedenheit
13,675
Emotion
10,310
Theorie
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5,262
Führungskräfte
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Managers
4,762
Unternehmensgründung
4,585
Business start-up
4,423
Strategisches Management
4,206
Strategic management
3,847
China
3,727
Qualitätsmanagement
3,694
Bank
3,645
Quality management
3,610
Innovationsmanagement
3,495
Innovation management
3,367
Brand management
3,314
Markenführung
3,301
Performance measurement
3,298
Corporate social responsibility
3,287
Performance-Messung
3,272
Corporate Social Responsibility
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Siciliani, Luigi
76
Propper, Carol
53
Straume, Odd Rune
52
Bruhn, Manfred
49
Hanushek, Eric Alan
45
Rivkin, Steven G.
43
Han, Heesup
42
Prybutok, Victor R.
40
Mattila, Anna S.
39
Brekke, Kurt R.
37
Gravelle, Hugh
35
Prentice, Catherine
32
Pathak, Parag A.
29
Hanushek, Eric A.
28
McColl-Kennedy, Janet R.
28
Staiger, Douglas
28
Rockoff, Jonah E.
27
Shahin, Arash
27
Usman, Osly
27
Figlio, David N.
26
Edvardsson, Bo
24
Kane, Thomas J.
24
Van Reenen, John
24
Knechel, W. Robert
22
Gaynor, Martin
21
Grabowski, David C.
21
Gruber, Jonathan
21
Li, Chan
21
Sharma, Piyush
21
Sparks, Beverley
21
Das, Jishnu
20
Kain, John F.
20
Balaji, M. S.
19
Koning, Pierre
19
Michas, Paul N.
19
Zhang, Min
19
Benkenstein, Martin
18
Chi, Wuchun
18
Lisic, Ling Lei
18
Omer, Thomas C.
18
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National Bureau of Economic Research
177
OECD
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IGI Global
21
Springer Fachmedien Wiesbaden
19
World Bank
18
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17
World Bank Group
12
Verlag Dr. Kovač
9
Nomos Verlagsgesellschaft
8
Europäische Kommission
6
OECD / International Transport Forum
5
Taylor and Francis.
5
Edward Elgar Publishing
4
European Centre for the Development of Vocational Training
4
Weltbank
4
Österreich / Bundesministerium für Verkehr, Innovation und Technologie
4
Books on Demand GmbH <Norderstedt>
3
European Conference of Ministers of Transport
3
European Foundation for the Improvement of Living and Working Conditions
3
Excellence-in-Service-Konferenz <6., 2016, Koblenz>
3
Rijksuniversiteit Gent / Faculteit Economie en Bedrijfskunde
3
Shaker Verlag
3
USA / General Accounting Office
3
United States / Congress / House / Committee on the Budget / Task Force on Education and Employment
3
Universität Potsdam
3
Universität Ulm
3
Bad Orber Gespräche <10., 2005, Berlin>
2
Bund-Länder-Kommission für Bildungsplanung und Forschungsförderung
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Centralʹnyj bank Rossijskoj Federacii
2
Christel DeHaan Tourism and Travel Research Institute <Nottingham>
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Christian-Albrechts-Universität zu Kiel
2
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Erasmus Research Institute of Management
2
European Health Care Conference <2, 2011, Hamburg>
2
European Organization for Quality Control
2
Europäische Kommission / Generaldirektion Bildung und Kultur
2
Europäische Kommission / Statistisches Amt
2
Friedrich-Schiller-Universität Jena
2
Goethe-Universität Frankfurt am Main
2
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International journal of hospitality management
402
Journal of retailing and consumer services
331
The service industries journal
292
Journal of business research : JBR
252
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
221
The journal of services marketing
209
Working paper / National Bureau of Economic Research, Inc.
179
NBER working paper series
176
Auditing : a journal of practice & theory
173
International journal of contemporary hospitality management
161
NBER Working Paper
160
Services marketing quarterly
140
Journal of hospitality marketing & management
137
Journal of air transport management
136
The TQM journal : the international review of organizational improvement
126
Journal of travel and tourism marketing
122
Tourism management : research, policies, practice
115
International journal of quality & reliability management
112
International journal of quality and service sciences
111
Service business
109
International journal of productivity and quality management : IJPQM
107
Cogent business & management
103
Journal of service research : JSR
103
Health care management review : HCM review
102
International journal of services and operations management
102
Journal of service management
94
The accounting review : a publication of the American Accounting Association
94
Discussion paper series / IZA
92
Quality management journal : QMJ
92
Total quality management & business excellence
91
Economics of education review
82
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
77
Managing service quality : MSQ ; an international journal
76
International journal of services, economics and management
75
Journal of health economics
75
Managerial auditing journal
67
International journal of auditing : IJA
66
Asia Pacific journal of marketing and logistics
62
Management science : journal of the Institute for Operations Research and the Management Sciences
62
Accounting horizons : a quarterly publication of the American Accounting Association
58
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ECONIS (ZBW)
20,512
EconStor
153
OLC EcoSci
16
RePEc
3
USB Cologne (EcoSocSci)
3
ArchiDok
1
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1
Factors affecting individual customer satisfaction with the service quality of Vietnamese banks
Dong Van Vu
;
Lien Thi Thuy Le
;
Thang Quoc Nguyen
; …
- In:
International journal of management concepts and …
14
(
2021
)
3
,
pp. 193-211
Persistent link: https://www.econbiz.de/10012671185
Saved in:
2
Impact of service quality on the customer satisfaction and customer loyalty in Nepalese telecommunication industry
Shrestha, Binita
- In:
Nepalese journal of finance : a publication of Uniglobe …
6
(
2019
)
4
,
pp. 91-102
Persistent link: https://www.econbiz.de/10014494139
Saved in:
3
Impact of service quality on tourist satisfaction in Nepal
Nepal, Aarogya
- In:
Nepalese journal of economics : a publication of …
7
(
2022
)
1
,
pp. 95-105
Persistent link: https://www.econbiz.de/10014294154
Saved in:
4
Influence of service quality on customer switching behaviour in commercial banks of Tanzania : evidence from selected commercial banks in Dar es Salaam
Nzowa, Seule
;
Kara, Nasra
;
Mbilinyi, Bahati
- In:
Tanzania economic review : TER
12
(
2022
)
1
,
pp. 35-46
Persistent link: https://www.econbiz.de/10013453779
Saved in:
5
Impact of e-banking on service quality and customer satisfaction in Nepalese commercial banks
Maskey, Amulya
- In:
Nepalese journal of finance : a publication of Uniglobe …
10
(
2023
)
4
,
pp. 149-163
Persistent link: https://www.econbiz.de/10014495300
Saved in:
6
Service quality of micro-finance institutions in district MANSEHRA : an investigation of customer satisfaction
Ali, Sher
;
Khalid, Uzhair
;
Bilal, Hazrat
- In:
Journal of economic cooperation & development
41
(
2020
)
1
,
pp. 61-88
Persistent link: https://www.econbiz.de/10012594065
Saved in:
7
The relationships among overall service quality, customer satisfaction and customer loyalty in library services
Kachwala, Tohid
;
Panchal, Dinesh
;
Bali, Aditya
- In:
International journal of productivity and quality …
33
(
2021
)
2
,
pp. 198-217
Persistent link: https://www.econbiz.de/10012595606
Saved in:
8
Assessment of the factors that affect customer satisfaction on service quality : a case study in Ethio Telecom Dawro zone
Mamo, G. S.
- In:
Inventi impact: retailing & consumer services
(
2018
)
3
,
pp. 117-121
Persistent link: https://www.econbiz.de/10012130266
Saved in:
9
Student satisfaction and retention : impact of service quality and digital transformation
Forid, Md Shak
;
Hafez, Md
;
Khan, Wahiduzzaman
- In:
Marketing i menedžment innovacij : m&mi
13
(
2022
)
4
,
pp. 152-163
Persistent link: https://www.econbiz.de/10014250232
Saved in:
10
When love leads the way! : conceptualizing triangular theory of love and expectations-confirmation theory in Islamic banking
Ismail, Ismail J.
- In:
Journal of Islamic marketing
14
(
2023
)
11
,
pp. 2887-2906
Persistent link: https://www.econbiz.de/10014428811
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