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~subject:"Dienstleistungsqualität"
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Dienstleistungsqualität
Konsumentenverhalten
78,766
Consumer behaviour
78,335
Marketing
29,134
South Africa
17,619
Südafrika
17,013
Theorie
11,419
Theory
11,236
Beziehungsmarketing
9,411
Relationship marketing
9,402
Markenführung
7,856
Brand management
7,838
Markenimage
6,642
Brand image
6,577
USA
6,195
Deutschland
6,105
United States
5,885
Marketingmanagement
5,655
Customer satisfaction
5,468
Kundenzufriedenheit
5,465
Germany
5,440
Online-Handel
5,425
Marketing management
5,415
Online retailing
5,410
Online-Marketing
4,892
Social Web
4,884
Social web
4,878
Internet marketing
4,865
Markenartikel
4,459
Einzelhandel
4,439
Brand
4,415
Service quality
4,353
Retail trade
4,280
Electronic Commerce
3,944
Werbewirkung
3,677
E-commerce
3,655
Advertising effects
3,625
Verbraucherverhalten
3,619
Werbung
3,619
Experiment
3,404
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2,282
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718
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3,815
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533
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3,717
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3,717
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95
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Graue Literatur
73
Non-commercial literature
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72
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56
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53
Thesis
53
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29
Konferenzbeitrag
29
Collection of articles of several authors
17
Sammelwerk
17
Bibliografie enthalten
10
Bibliography included
10
Aufsatzsammlung
9
Konferenzschrift
7
Case study
6
Fallstudie
6
Collection of articles written by one author
5
Sammlung
5
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2
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2
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2
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4,257
German
89
Finnish
1
French
1
Polish
1
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1
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Han, Heesup
30
Mattila, Anna S.
24
Usman, Osly
20
Prentice, Catherine
18
McColl-Kennedy, Janet R.
15
Line, Nathaniel D.
14
Balaji, M. S.
13
Gong, Taeshik
12
Klaus, Philipp
12
Prybutok, Victor R.
12
Bilgihan, Anil
11
Gustafsson, Anders
11
Hanks, Lydia
11
Jang, Soocheong
11
Propper, Carol
11
De Jager, Johan W.
10
Gursoy, Dogan
10
Miao, Li
10
Quach, Sara
10
Sharma, Piyush
10
Sreejesh, S.
10
Hollebeek, Linda D.
9
Hyun, Sunghyup Sean
9
Voorhees, Clay M.
9
Wong, IpKin Anthony
9
Xu, Xun
9
Ali, Faizan
8
Amin, Muslim
8
Harun, Ahasan
8
Park, Jungkun
8
Qu, Hailin
8
Sparks, Beverley
8
Svensson, Göran
8
Wu, Luorong
8
Beck, Adrian
7
Bujisic, Milos
7
Carlson, Jamie
7
Gaynor, Martin
7
Grewal, Dhruv
7
Kim, Woo Gon
7
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National Bureau of Economic Research
3
Springer Fachmedien Wiesbaden
2
Österreich / Bundesministerium für Verkehr, Innovation und Technologie
2
Christian-Albrechts-Universität zu Kiel
1
Conference on Consumer Satisfaction, Dissatisfaction, and Complaining Behavior <3, 1978, Chicago, Ill.>
1
Conference on Consumer Satisfaction, Dissatisfaction, and Complaining Behavior <6, 1981, Bloomington, Ind.>
1
Deutschland / Bundeswehr / Universität Hamburg
1
Erasmus Research Institute of Management
1
Excellence-in-Service-Konferenz <6., 2016, Koblenz>
1
Friedrich-Schiller-Universität Jena
1
Górnośląska Wyższa Szkoła Handlowa Im. Wojciecha Korfantego
1
IGI Global
1
Institutet för Ekonomisk Forskning <Lund>
1
Marketing Research Symposium <1977, Bloomington, Ind.>
1
Nomos Verlagsgesellschaft
1
Rijksuniversiteit Gent / Faculteit Economie en Bedrijfskunde
1
Shaker Verlag
1
United States / Congress / Senate / Committee on the Judiciary / Subcommittee on Antitrust and Monopoly
1
Verlag Dr. Kovač
1
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Journal of retailing and consumer services
230
International journal of hospitality management
194
Journal of business research : JBR
120
The journal of services marketing
106
Journal of hospitality marketing & management
78
International journal of contemporary hospitality management
77
Services marketing quarterly
66
Journal of travel and tourism marketing
64
The service industries journal
63
Cogent business & management
47
Journal of service research : JSR
47
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
41
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
39
Service business
36
Journal of service management
32
Asia Pacific journal of marketing and logistics
31
International journal of quality and service sciences
31
Journal of air transport management
30
The international journal of bank marketing : IJBM
30
Tourism management : research, policies, practice
30
International journal of services and operations management
26
International journal of services, economics and management
26
Psychology & marketing
26
The TQM journal : the international review of organizational improvement
25
European journal of marketing : EJM
24
Journal of strategic marketing
23
International journal of electronic marketing and retailing : IJEMR
22
Journal of retailing
22
Journal of service research
22
Total quality management & business excellence
22
Journal of the Academy of Marketing Science
21
Information & management : the internat. journal of management processes and systems ; journal of IFIP Users Group
20
International journal of quality & reliability management
20
Journal of global scholars of marketing science : bridging Asia and the world ; JGSMS
20
Journal of internet commerce
20
Managing service quality : MSQ ; an international journal
20
Journal of Asian finance, economics and business : JAFEB
19
Quality management journal : QMJ
19
International journal of business information systems : IJBIS
18
International journal of retail and distribution management
18
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ECONIS (ZBW)
4,344
EconStor
3
OLC EcoSci
1
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1
Blueprint for retail website design : attracting and retaining millennial online shoppers
Wright, Linda Berns
;
Haug, James C.
;
Huckabee, Allen
- In:
Journal of internet commerce
18
(
2019
)
2
,
pp. 170-196
Persistent link: https://www.econbiz.de/10012179574
Saved in:
2
Drivers of customer loyalty in South African retail stores
Mafini, Chengedzai
;
Dhurup, Manilall Roy
- In:
The journal of applied business research
31
(
2015
)
4
,
pp. 1295-1310
Persistent link: https://www.econbiz.de/10011350591
Saved in:
3
Service quality and attitudinal loyalty : the mediating effect of delight on retail banking relationships
Coetzee, Alex
;
Coetzee, Johan
- In:
Global business & economics review
21
(
2018
)
1
,
pp. 120-138
Persistent link: https://www.econbiz.de/10012126577
Saved in:
4
An investigation of perceived service quality in online shopping : a hierarchical approach
Mpinganjira, Mercy
- In:
The journal of applied business research
31
(
2015
)
1
,
pp. 115-129
Persistent link: https://www.econbiz.de/10010502654
Saved in:
5
Influence of retailers' website system quality factors on online shopping in South Africa
Hung-Joubert, Yu-Ting
;
Erdis, Cindy
- In:
African journal of science, technology, innovation and …
11
(
2019
)
2
,
pp. 211-221
Persistent link: https://www.econbiz.de/10012172612
Saved in:
6
Internet banking service quality in South Africa : a qualitative analysis of consumer perceptions
Redda, Ephrem H.
;
Surujlal, Jhalukpreya
;
Leendertz, Verona
- In:
International journal of trade and global markets
10
(
2017
)
1
,
pp. 67-74
Persistent link: https://www.econbiz.de/10011722922
Saved in:
7
Customers' perceptions of value in relation to hotels in Gauteng, South Africa
Ntimane, Vongani
;
Tichaawa, Tembi Maloney
- In:
Acta Universitatis Danubius / Oeconomica
13
(
2017
)
2
,
pp. 17-30
Persistent link: https://www.econbiz.de/10011960943
Saved in:
8
An examination of the factors that determine consumers’ adoption of mobile banking services in South Africa
Nyoka, Charles
- In:
EuroEconomica
37
(
2018
)
3
,
pp. 116-129
Persistent link: https://www.econbiz.de/10011952251
Saved in:
9
Perceived quality, visitor satisfaction and conative loyalty in South African heritage museums
Radder, Laetitia
;
Han, Xiliang
- In:
International business and economics research journal
12
(
2013
)
10
,
pp. 1261-1272
Persistent link: https://www.econbiz.de/10010200665
Saved in:
10
Predictors of customer loyalty to mobile service provider in South Africa
Chinomona, Richard
;
Sandada, Maxwell
- In:
International business and economics research journal
12
(
2013
)
12
,
pp. 1631-1643
Persistent link: https://www.econbiz.de/10010248952
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