Narrow search
Showing 1 - 10 of 4,669
Cover Image
Investigating the impact of service quality dimensions on reputation and brand trust
Esmaeilpour, Majid; Sayadi, Amrollah; Mirzaei, Mahnaz - In: International journal of business and economic sciences … 10 (2017) 3, pp. 7-17
identify the dimensions of service quality affecting brand reputation and trust, and to use them in branding. Thus …Purpose: The objective of this study was to investigate the impact of service quality dimensions on brand reputation … on brand trust and brand reputation. Research limitations/implications: – The population of the research was limited to …
Persistent link: https://www.econbiz.de/10011823495
Cover Image
Exploring consumers' subjective shopping experiences in directly operated luxury brand stores
Kauppinen-Räisänen, Hannele; Mühlbacher, Hans; … - In: Journal of retailing and consumer services 57 (2020), pp. 1-8
Persistent link: https://www.econbiz.de/10012305873
Cover Image
21st century luxury fashion retailers' marketing strategies for customer satisfaction : UK perspective
Ryding, Daniella; Vignali, Gianpaolo; Caratù, Myriam; … - In: International journal of business and globalisation : IJBG 16 (2016) 1, pp. 79-103
Persistent link: https://www.econbiz.de/10011616638
Cover Image
Perceived value, reputation, trust, and switching costs as determinants of customer retention
Milan, Gabriel Sperandio; Eberle, Luciene; Bebber, Suélen - In: Journal of relationship marketing : innovations & … 14 (2015) 2, pp. 109-123
Persistent link: https://www.econbiz.de/10011304645
Cover Image
Do reputation and image matter for recommendations and switching intentions in the telecommunications industry?
Abiodun, Abolaji Joachim; Adeyemi, Kenneth Sola; … - In: Asia-Pacific journal of management research and … 11 (2015) 2, pp. 134-142
Persistent link: https://www.econbiz.de/10011383572
Cover Image
Service quality, corporate brand image, and switching behavior : the mediating role of customer satisfaction and repurchase intention
Srivastava, Kavita; Sharma, Narendra K. - In: Services marketing quarterly 34 (2013) 4, pp. 274-291
Persistent link: https://www.econbiz.de/10010208608
Cover Image
The nexus between corporate social responsibility of airports and passenger satisfaction : a cross-country study
Alam, Fahad; Yang, Qing; Bandara, Yapa Mahinda; Ahmad, Nisar - In: Corporate social responsibility and environmental management 31 (2024) 3, pp. 2454-2473
Persistent link: https://www.econbiz.de/10014531414
Cover Image
Managing status : how luxury brands shape class subjectivities in the service encounter
Dion, Delphine; Borraz, Stéphane - In: Journal of marketing 81 (2017) 5, pp. 67-85
Persistent link: https://www.econbiz.de/10011749861
Cover Image
The impact of service quality, self-service technology, and the corporate image on customer satisfaction and customer revisit intention among luxury hotels in Kuala Lumpur, Malaysi...
Li, Shimiao - In: International journal of services, economics and management 11 (2020) 1, pp. 48-70
Persistent link: https://www.econbiz.de/10012256814
Cover Image
An exploratory study of buyers' participation intentions in reputation systems : the relationship quality perspective
Huang, Qian; Davison, Robert M.; Liu, Hefu - In: Information & management : the internat. journal of … 51 (2014) 8, pp. 952-963
Persistent link: https://www.econbiz.de/10010466557