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The influence of website quality dimensions on e-purchasing behaviour and e-loyalty : a comparative study of Egyptian travel agents and hotels
Abou-Shouk, Mohamed A.; Khalifa, Gamal S. - In: Journal of travel and tourism marketing 34 (2017) 4/6, pp. 608-623
Persistent link: https://www.econbiz.de/10011729156
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Customers' preferences for new technology-based self-services versus human interaction services in hotels
Kattara, Hanan Saad; El-Said, Osman Ahmed - In: Tourism and hospitality research : the surrey quarterly … 13 (2013) 2, pp. 67-82
Persistent link: https://www.econbiz.de/10010365343
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Implementation of employee cross-training during perilous conditions in hotels
El-Bayoumi Salem, Islam; Abdien, Mohamed Kamal - In: Tourism management perspectives : TMP 23 (2017), pp. 68-74
Persistent link: https://www.econbiz.de/10011775236
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Is customer satisfaction achieved only with good hotel facilities? : a moderated mediation model
Baquero, Asier - In: Administrative Sciences : open access journal 13 (2023) 4, pp. 1-21
' family income. Three-hundred and seventy-six surveys were completed in two four-star Spanish hotels in June 2022. The PROCESS … macro for SPSS was used to test the hypothesis in a moderated mediation model, using a bootstrapping method. The results … players for achieving customer satisfaction in hotels, and family income should also be considered. …
Persistent link: https://www.econbiz.de/10014285420
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Differences in service quality perceptions of stakeholders in the hotel industry
Dedeoğlu, Bekir Bora; Demirer, Halil - In: International journal of contemporary hospitality management 27 (2015) 1, pp. 130-146
Persistent link: https://www.econbiz.de/10010516494
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Measuring service quality in mid-scale hotels
Rauch, Dennis A.; Collins, Michael Dwain; Nale, Robert D.; … - In: International journal of contemporary hospitality management 27 (2015) 1, pp. 87-106
Persistent link: https://www.econbiz.de/10010516506
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Critical antecedents to service recovery performance : some evidence and implications for service industry
Daskin, Mustafa; Yilmaz, Ozgur Devrim - In: International journal of management practice : IJMP 8 (2015) 1, pp. 70-97
Persistent link: https://www.econbiz.de/10011377136
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Managing supply chain relationships in the hospitality services : an empirical study of hotels and restaurants
Shi, Xinping; Ziqi Liao - In: International journal of hospitality management 35 (2013), pp. 112-121
Persistent link: https://www.econbiz.de/10010225835
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A social media analysis of the contribution of destinations to client satisfaction with hotels
Bulchand-Gidumal, Jacques; Melián-González, Santiago; … - In: International journal of hospitality management 35 (2013), pp. 44-47
Persistent link: https://www.econbiz.de/10010225933
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Examining key drivers of customer delight in a hotel experience : a cross-cultural perspective
Torres, Edwin N.; Fu, Xiaoxiao; Lehto, Xinran Y. - In: International journal of hospitality management 36 (2014), pp. 255-262
Persistent link: https://www.econbiz.de/10010239280