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~subject:"Dienstleistungsqualität"
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Dienstleistungsqualität
Consumer behaviour
52
Konsumentenverhalten
51
Tourism
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Theory
26
USA
25
Marketing
23
Theorie
23
United States
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18
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Lieferantenmanagement
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15
Tourismus
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Unternehmenserfolg
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Complexity theory
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Woodside, Arch G.
7
Kauppinen-Räisänen, Hannele
2
Prentice, Catherine
2
Bernal, Pedro Mir
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Chaouali, Walid
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De Villiers, Rouxelle
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El-Manstrly, Dahlia
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Ferguson, Graham
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Grönroos, Christian
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Hammami, Samiha Mjahed
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Harris, Lloyd C.
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Mühlbacher, Hans
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Journal of retailing and consumer services
2
Psychology & marketing
2
Australasian marketing journal
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Australasian marketing journal : AMJ ; official journal of the Australia-New Zealand Marketing Academy (ANZMAC)
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Journal of global scholars of marketing science : bridging Asia and the world ; JGSMS
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Journal of hospitality marketing & management
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ECONIS (ZBW)
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AbsolutelyBest ham to Pocatello, Idaho, USA : arrival delay in customer's order
Woodside, Arch G.
- In:
Journal of global scholars of marketing science : …
26
(
2016
)
4
,
pp. 337-340
Persistent link: https://www.econbiz.de/10011635712
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2
Revisiting problem gamblers' harsh gaze on casino services : applying complexity theory to identify exceptional customers
Woodside, Arch G.
;
Prentice, Catherine
;
Larsen, Anders
- In:
Psychology & marketing
32
(
2015
)
1
,
pp. 65-77
Persistent link: https://www.econbiz.de/10011287634
Saved in:
3
Problem gamblers' harsh gaze on casino services
Prentice, Catherine
;
Woodside, Arch G.
- In:
Psychology & marketing
30
(
2013
)
12
,
pp. 1108-1123
Persistent link: https://www.econbiz.de/10010232490
Saved in:
4
Customers who misbehave : identifying restaurant guests "acting out" via asymmetric case models
Chaouali, Walid
;
Hammami, Samiha Mjahed
;
Veríssimo, …
- In:
Journal of retailing and consumer services
66
(
2022
),
pp. 1-15
Persistent link: https://www.econbiz.de/10013209631
Saved in:
5
Who's asking? : social platform and research sponsors' identity biases in guests' hospitality experience-reviews : a case study of Spanish hotels
Woodside, Arch G.
;
Bernal, Pedro Mir
;
Garraza, Teresa Sabada
- In:
Journal of hospitality marketing & management
33
(
2024
)
2
,
pp. 233-250
Persistent link: https://www.econbiz.de/10014511803
Saved in:
6
Theoretical advances in service breakdown prevention and recovery : rich service enactment to improve server-client interactions and outcomes
De Villiers, Rouxelle
;
Woodside, Arch G.
;
Tipgomut, …
- In:
Australasian marketing journal : AMJ ; official journal …
31
(
2023
)
2
,
pp. 164-180
Persistent link: https://www.econbiz.de/10014252829
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7
Interpretation of services marketing concepts
Kauppinen-Räisänen, Hannele
(
contributor
); …
-
2007
Persistent link: https://www.econbiz.de/10003538913
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8
Exploring consumers' subjective shopping experiences in directly operated luxury brand stores
Kauppinen-Räisänen, Hannele
;
Mühlbacher, Hans
; …
- In:
Journal of retailing and consumer services
57
(
2020
),
pp. 1-8
Persistent link: https://www.econbiz.de/10012305873
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9
Applying asymmetric, case-based, forecasting modeling in service research : cultures’ consequences on customers’ service gratuities
Ferguson, Graham
;
Megehee, Carol M.
;
Woodside, Arch G.
- In:
Australasian marketing journal
26
(
2018
)
4
,
pp. 369-381
Persistent link: https://www.econbiz.de/10011965442
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