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~subject:"Dienstleistungsqualität"
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Dienstleistungsqualität
Salespeople
20
Verkaufspersonal
20
Selling
10
Verkauf
10
Beziehungsmarketing
5
Relationship marketing
5
B-to-B-Marketing
4
Brand image
4
Business-to-business marketing
4
Lieferantenmanagement
4
Markenimage
4
Supplier relationship management
4
Anforderungsprofil
3
Arbeitsverhalten
3
Consumer behaviour
3
Erfolgsfaktor
3
Intrinsic motivation
3
Konsumentenverhalten
3
Leistungsmotivation
3
Motivation
3
New product development
3
Occupational profile
3
Personal selling
3
Produktentwicklung
3
Sales
3
Success factor
3
Work behaviour
3
Work motivation
3
Absatz
2
Ambidextrous organization
2
Arbeitsleistung
2
Betriebliche Wertschöpfung
2
Brand management
2
Competition
2
Customer satisfaction
2
Customer service
2
Einzelhandel
2
Employee retention
2
Job performance
2
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Undetermined
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English
2
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Baldus, Brian
1
Calantone, Roger J.
1
Hughes, Douglas E.
1
Liu, Dong
1
Richards, Keith A.
1
Schrock, Wyatt A.
1
Spreng, Richard A.
1
Voorhees, Clay M.
1
Wang, Guocai
1
Zhao, Yanhui
1
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Journal of retailing
1
Journal of service research
1
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ECONIS (ZBW)
2
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Thirty years of service failure and recovery research : thematic development and future research opportunities from a social network perspective
Liu, Dong
;
Zhao, Yanhui
;
Wang, Guocai
;
Schrock, Wyatt A.
; …
- In:
Journal of service research
27
(
2024
)
2
,
pp. 268-282
Persistent link: https://www.econbiz.de/10014580436
Saved in:
2
Driving in-role and extra-role brand performance among retail frontline salespeople : antecedents and the moderating role of customer orientation
Hughes, Douglas E.
;
Richards, Keith A.
;
Calantone, Roger J.
- In:
Journal of retailing
95
(
2019
)
2
,
pp. 130-143
Persistent link: https://www.econbiz.de/10012102968
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