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~subject:"Dienstleistungsqualität"
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Dienstleistungsqualität
Consumer behaviour
83,205
Konsumentenverhalten
80,725
Coronavirus
36,369
Türkei
20,874
Turkey
16,453
Privater Konsum
15,178
Private consumption
15,142
Wirkungsanalyse
13,944
Impact assessment
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Theorie
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Theory
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11,518
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11,429
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10,899
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9,132
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9,101
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8,323
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8,011
Brand management
7,628
Markenführung
7,585
Welt
7,167
World
7,125
Brand image
6,758
Markenimage
6,715
Deutschland
6,069
Customer satisfaction
5,823
Online-Handel
5,757
Online retailing
5,746
Kundenzufriedenheit
5,659
Germany
5,453
Schätzung
5,199
Social Web
5,171
Social web
5,169
Estimation
5,083
EU-Staaten
4,702
EU countries
4,624
Online-Marketing
4,615
Service quality
4,615
Internet marketing
4,604
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2,472
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768
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4,018
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Han, Heesup
31
Mattila, Anna S.
24
Usman, Osly
20
Prentice, Catherine
17
McColl-Kennedy, Janet R.
15
Line, Nathaniel D.
14
Propper, Carol
14
Balaji, M. S.
13
Gong, Taeshik
12
Klaus, Philipp
12
Prybutok, Victor R.
12
Bilgihan, Anil
11
Gustafsson, Anders
11
Hanks, Lydia
11
Jang, Soocheong
11
Quach, Sara
11
Gursoy, Dogan
10
Miao, Li
10
Sharma, Piyush
10
Sreejesh, S.
10
Wong, IpKin Anthony
10
Hollebeek, Linda D.
9
Hyun, Sunghyup Sean
9
Voorhees, Clay M.
9
Xu, Xun
9
Ali, Faizan
8
Amin, Muslim
8
Harun, Ahasan
8
Kim, Woo Gon
8
Lu, Lu
8
Qu, Hailin
8
Sparks, Beverley
8
Söderlund, Magnus
8
Wu, Luorong
8
Ahn, Jiseon
7
Beck, Adrian
7
Bujisic, Milos
7
Carlson, Jamie
7
Gaynor, Martin
7
Grewal, Dhruv
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National Bureau of Economic Research
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Conference on Consumer Satisfaction, Dissatisfaction, and Complaining Behavior <3, 1978, Chicago, Ill.>
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Conference on Consumer Satisfaction, Dissatisfaction, and Complaining Behavior <6, 1981, Bloomington, Ind.>
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Deutschland / Bundeswehr / Universität Hamburg
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Energy Sector Management Assistance Program
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Erasmus Research Institute of Management
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Friedrich-Schiller-Universität Jena
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IGI Global
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Institutet för Ekonomisk Forskning <Lund>
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International Conference "Economies of the Balkan and Eastern European Countries" <14., 2022, Florenz>
1
Marketing Research Symposium <1977, Bloomington, Ind.>
1
Rijksuniversiteit Gent / Faculteit Economie en Bedrijfskunde
1
Springer Fachmedien Wiesbaden
1
United States / Congress / Senate / Committee on the Judiciary / Subcommittee on Antitrust and Monopoly
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Verlag Dr. Kovač
1
World Bank Group
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Journal of retailing and consumer services
234
International journal of hospitality management
218
Journal of business research : JBR
122
The journal of services marketing
107
International journal of contemporary hospitality management
84
Journal of hospitality marketing & management
78
Services marketing quarterly
67
The service industries journal
66
Journal of travel and tourism marketing
65
Cogent business & management
53
Journal of service research : JSR
47
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
44
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
43
Service business
36
Journal of air transport management
34
Asia Pacific journal of marketing and logistics
32
Journal of service management
32
Tourism management : research, policies, practice
31
The international journal of bank marketing : IJBM
29
International journal of quality and service sciences
28
The TQM journal : the international review of organizational improvement
28
International journal of electronic marketing and retailing : IJEMR
26
International journal of services and operations management
26
International journal of services, economics and management
26
Journal of service research
26
Psychology & marketing
26
Total quality management & business excellence
26
Journal of hospitality and tourism insights
25
European journal of marketing : EJM
23
Journal of retailing
23
Journal of strategic marketing
23
International journal of quality & reliability management
22
International journal of services and operations management : IJSOM
21
Journal of global scholars of marketing science : bridging Asia and the world ; JGSMS
21
Journal of the Academy of Marketing Science
21
Managing service quality : MSQ ; an international journal
21
Information & management : the internat. journal of management processes and systems ; journal of IFIP Users Group
20
Journal of internet commerce
20
Journal of service theory and practice
20
Quality management journal : QMJ
20
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ECONIS (ZBW)
4,565
EconStor
5
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1
The impact of consumption goals on flat-rate choice : can "hedonizing" a service increase customers' propensity to choose a flat rate?
Uhrich, Fabian
;
Schumann, Jan Hendrik
;
Wangenheim, …
- In:
Journal of service research : JSR
16
(
2013
)
2
,
pp. 216-230
Persistent link: https://www.econbiz.de/10009774870
Saved in:
2
Customer satisfaction and consumer expenditure in selected European countries
Yeung, Matthew C. H.
;
Ramasamy, Bala
;
Chen, Junsong
; …
- In:
International journal of research in marketing : IJRM ; …
30
(
2013
)
4
,
pp. 406-416
Persistent link: https://www.econbiz.de/10010223383
Saved in:
3
Opportunities for craft consumption : analysis of the quality perceived by consumers
Molina, Arturo
;
Aranda, Evangelina
;
Martin, Victor J.
; …
- In:
International journal of globalisation and small …
6
(
2014
)
1
,
pp. 64-78
Persistent link: https://www.econbiz.de/10010483057
Saved in:
4
Quality provision under referral consumption
Navarro, Noemí
-
2008
Persistent link: https://www.econbiz.de/10003826149
Saved in:
5
Bringing them back to spend more : student foodservice experiences to satisfy their taste buds
Ali, Faizan
;
Ryu, Kisang
- In:
Young consumers : insight and ideas for responsible …
16
(
2015
)
2
,
pp. 235-248
Persistent link: https://www.econbiz.de/10011382852
Saved in:
6
The impact of service quality and customer satisfaction on consumer spending in wineries
Lee, Kyuho
;
Madanoglu, Melih
;
Ha, Inhyuck
;
Fritz, Anisya
- In:
The service industries journal
41
(
2021
)
3/4
,
pp. 248-260
Persistent link: https://www.econbiz.de/10012483671
Saved in:
7
Retail store branding in
Turkey
: its effect on perceived quality, satisfaction and loyalty
Gürbüz, Esen
- In:
EuroMed journal of business
3
(
2008
)
3
,
pp. 286-304
Persistent link: https://www.econbiz.de/10003930252
Saved in:
8
Dimensions of service quality in grocery retailing : a case from
Turkey
Torlak, Ömer
;
Uzkurt, Cevahir
;
Özmen, Müjdat
- In:
Management research review
33
(
2010
)
5/6
,
pp. 413-422
Persistent link: https://www.econbiz.de/10003991385
Saved in:
9
Pre-recovery and post-recovery emotions in the service context : a preliminary study
Ozgen, Ozge
;
Kurt, Sumeyra Duman
- In:
Managing service quality : MSQ ; an international journal
22
(
2012
)
6
,
pp. 592-605
Persistent link: https://www.econbiz.de/10009692801
Saved in:
10
Assessing the effects of satisfaction and value on customer loyalty behaviors in service environments : high-speed railway in
Turkey
as a case study
Dölarslan, Emre Sahin
- In:
Management research review
37
(
2014
)
8
,
pp. 706-727
Persistent link: https://www.econbiz.de/10010387101
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