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~subject:"Dienstleistungsqualität"
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Dienstleistungsqualität
Consumer behaviour
82,429
Konsumentenverhalten
79,948
Einzelhandel
17,733
Brand management
17,575
Markenführung
17,161
Retail trade
15,131
Theorie
11,707
Theory
11,501
Relationship marketing
10,249
Beziehungsmarketing
10,201
Markenimage
9,229
Markenartikel
9,194
Brand image
9,170
Brand
8,154
Deutschland
7,129
USA
6,529
Online-Handel
6,187
Online retailing
6,169
United States
6,150
Customer satisfaction
6,085
Kundenzufriedenheit
5,899
Germany
5,896
Social Web
5,644
Social web
5,639
Online-Marketing
5,384
Internet marketing
5,358
Service quality
4,735
Electronic Commerce
4,445
E-commerce
4,261
Werbewirkung
4,190
Advertising effects
4,129
Marketingmanagement
4,037
Marketing management
4,001
Werbung
3,746
Advertising
3,745
Pricing strategy
3,699
Preismanagement
3,694
Verbraucherverhalten
3,603
Experiment
3,542
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Undetermined
2,390
Free
846
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Article
4,031
Book / Working Paper
647
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Article in journal
3,914
Aufsatz in Zeitschrift
3,914
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116
Book section
116
Graue Literatur
78
Non-commercial literature
78
Hochschulschrift
68
Working Paper
65
Arbeitspapier
59
Thesis
49
Conference paper
31
Konferenzbeitrag
31
Collection of articles of several authors
17
Sammelwerk
17
Case study
11
Fallstudie
11
Bibliografie enthalten
9
Bibliography included
9
Aufsatzsammlung
7
Collection of articles written by one author
5
Sammlung
5
Konferenzschrift
4
Mikroform
2
Reprint
2
Amtsdruckschrift
1
Conference proceedings
1
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1
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English
4,578
German
96
Russian
2
Finnish
1
French
1
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Han, Heesup
30
Mattila, Anna S.
24
Usman, Osly
21
Prentice, Catherine
17
McColl-Kennedy, Janet R.
15
Line, Nathaniel D.
14
Balaji, M. S.
13
Klaus, Philipp
13
Gong, Taeshik
12
Prybutok, Victor R.
12
Sreejesh, S.
12
Bilgihan, Anil
11
Gursoy, Dogan
11
Gustafsson, Anders
11
Hanks, Lydia
11
Jang, Soocheong
11
Propper, Carol
11
Sharma, Piyush
11
Hyun, Sunghyup Sean
10
Miao, Li
10
Quach, Sara
10
Hollebeek, Linda D.
9
Park, Jungkun
9
Voorhees, Clay M.
9
Wong, IpKin Anthony
9
Xu, Xun
9
Ali, Faizan
8
Amin, Muslim
8
Ha Nam Khanh, Giao
8
Harun, Ahasan
8
Lee, Seonjeong
8
Qu, Hailin
8
Sparks, Beverley
8
Wu, Luorong
8
Ahn, Jiseon
7
Beck, Adrian
7
Bujisic, Milos
7
Carlson, Jamie
7
Gaynor, Martin
7
Grewal, Dhruv
7
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National Bureau of Economic Research
4
IGI Global
2
Österreich / Bundesministerium für Verkehr, Innovation und Technologie
2
Christian-Albrechts-Universität zu Kiel
1
Conference on Consumer Satisfaction, Dissatisfaction, and Complaining Behavior <3, 1978, Chicago, Ill.>
1
Conference on Consumer Satisfaction, Dissatisfaction, and Complaining Behavior <6, 1981, Bloomington, Ind.>
1
Deutschland / Bundeswehr / Universität Hamburg
1
Erasmus Research Institute of Management
1
Friedrich-Schiller-Universität Jena
1
Institutet för Ekonomisk Forskning <Lund>
1
Marketing Research Symposium <1977, Bloomington, Ind.>
1
Rijksuniversiteit Gent / Faculteit Economie en Bedrijfskunde
1
Springer Fachmedien Wiesbaden
1
Tadžikskij gosudarstvennyj universitet kommercii <Duschanbe>
1
United States / Congress / Senate / Committee on the Judiciary / Subcommittee on Antitrust and Monopoly
1
Verlag Dr. Kovač
1
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Published in...
All
Journal of retailing and consumer services
245
International journal of hospitality management
197
Journal of business research : JBR
127
The journal of services marketing
112
Journal of hospitality marketing & management
82
International journal of contemporary hospitality management
78
Services marketing quarterly
71
The service industries journal
68
Journal of travel and tourism marketing
65
Cogent business & management
48
Journal of service research : JSR
48
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
43
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
42
Service business
39
Journal of service management
35
Asia Pacific journal of marketing and logistics
31
Tourism management : research, policies, practice
31
The international journal of bank marketing : IJBM
30
Journal of air transport management
29
International journal of quality and service sciences
28
Psychology & marketing
28
International journal of services and operations management
27
Journal of service research
27
International journal of services, economics and management
25
Journal of retailing
25
The TQM journal : the international review of organizational improvement
25
Total quality management & business excellence
24
International journal of electronic marketing and retailing : IJEMR
23
Journal of strategic marketing
23
Journal of the Academy of Marketing Science
23
European journal of marketing : EJM
22
International journal of quality & reliability management
22
Journal of hospitality and tourism insights
22
International journal of retail & distribution management
21
International journal of retail and distribution management
21
Journal of global scholars of marketing science : bridging Asia and the world ; JGSMS
21
Managing service quality : MSQ ; an international journal
21
Marketing intelligence & planning
21
Information & management : the internat. journal of management processes and systems ; journal of IFIP Users Group
20
Journal of internet commerce
20
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ECONIS (ZBW)
4,671
EconStor
6
USB Cologne (EcoSocSci)
1
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71
Warmth or competence? : the effects of cool and cuteness on the perceived quality of digital products
Baoku, Li
;
Nan, Yafeng
;
Yao, Ruoxi
- In:
Asia Pacific journal of marketing and logistics
34
(
2022
)
9
,
pp. 1880-1904
Persistent link: https://www.econbiz.de/10013391142
Saved in:
72
Effects of customer forgiveness on
brand
betrayal and
brand
hate in restaurant service failures : does apology letter matter?
Rasouli, Nasrin
;
Mostafa Rasoolimanesh, S.
;
Rahmani, …
- In:
Journal of hospitality marketing & management
31
(
2022
)
6
,
pp. 662-687
Persistent link: https://www.econbiz.de/10013327881
Saved in:
73
The influence of
brand
innovativeness and quality affect consumer perceived value : the role of symbolic
brand
qualities as mediating
Maharani, Aisyah Shafira
;
Hidayat, Anas
-
2023
Persistent link: https://www.econbiz.de/10014326074
Saved in:
74
The effects of
brand
relationships on justice perceptions in service recovery
Gonçalves Filho, Cid
;
Kiefer, Kip
;
Fetscherin, Marc
; …
- In:
Journal of consumer marketing
40
(
2023
)
3
,
pp. 315-327
Persistent link: https://www.econbiz.de/10014275988
Saved in:
75
Airline
brand
awareness and perceived quality effect on the attitudes towards frequent-flyer programs and airline
brand
choice : moderating effect of frequent-flyer programs
Koech, Alex Kipkorir
;
Buyle, Sven
;
Macário, Rosário
- In:
Journal of air transport management
107
(
2023
),
pp. 1-13
Persistent link: https://www.econbiz.de/10014322921
Saved in:
76
Unveiling the dynamics between consumer
brand
engagement, experience, and relationship quality towards luxury hotel brands : moderating investigation of
brand
reputation
Rather, Raouf Ahmad
;
Rasul, Tareq Faizur
;
Khan, Huda
; …
- In:
International journal of hospitality management
116
(
2024
),
pp. 1-13
Persistent link: https://www.econbiz.de/10014457803
Saved in:
77
The effect of
brand
experience and service quality on customer loyalty mediated by customer satisfaction
Nadhifa, Shafira
;
Sunaryo
;
Surachman
-
2023
Persistent link: https://www.econbiz.de/10014420177
Saved in:
78
Factors affecting
brand
switching in telecommunication industry in Kathmandu valley
Thagunna, Suresh Singh
- In:
Nepalese journal of economics : a publication of …
7
(
2023
)
3
,
pp. 159-173
Persistent link: https://www.econbiz.de/10014422582
Saved in:
79
When love leads the way! : conceptualizing triangular theory of love and expectations-confirmation theory in Islamic banking
Ismail, Ismail J.
- In:
Journal of Islamic marketing
14
(
2023
)
11
,
pp. 2887-2906
Persistent link: https://www.econbiz.de/10014428811
Saved in:
80
Antecedents and consequences of
brand
equity : evidence from Starbucks coffee
brand
Ren, YuXuan
;
Choe, Yunseon
;
Song, Hak-jun
- In:
International journal of hospitality management
108
(
2023
),
pp. 1-10
Persistent link: https://www.econbiz.de/10013482336
Saved in:
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