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~subject:"Dienstleistungsqualität"
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Dienstleistungsqualität
Consumer behaviour
83,868
Konsumentenverhalten
81,419
Electronic Commerce
24,083
E-commerce
21,462
Brand management
17,817
Markenführung
17,404
Vertrauen
17,176
Confidence
16,557
Theorie
12,896
Theory
12,684
Relationship marketing
11,345
Beziehungsmarketing
11,299
Markenimage
9,199
Brand image
9,155
Online-Handel
8,994
Online retailing
8,975
Deutschland
7,590
Social Web
7,288
Social web
7,283
Germany
7,062
Online-Marketing
6,842
USA
6,799
Internet marketing
6,791
Internet
6,758
Customer satisfaction
6,507
United States
6,474
Markenartikel
6,394
Brand
6,370
Kundenzufriedenheit
6,314
Einzelhandel
5,176
Experiment
5,136
Service quality
5,087
Retail trade
5,076
Werbewirkung
4,149
Advertising effects
4,094
Marketingmanagement
3,894
Marketing management
3,880
Welt
3,649
World
3,607
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Undetermined
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831
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4,429
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607
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Article in journal
4,279
Aufsatz in Zeitschrift
4,279
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142
Book section
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Graue Literatur
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80
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70
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65
Thesis
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Collection of articles of several authors
17
Sammelwerk
17
Bibliografie enthalten
9
Bibliography included
9
Case study
8
Fallstudie
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Aufsatzsammlung
5
Collection of articles written by one author
5
Konferenzschrift
5
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2
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2
Government document
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Mikroform
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English
4,927
German
107
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Han, Heesup
31
Mattila, Anna S.
27
Usman, Osly
21
Prentice, Catherine
17
McColl-Kennedy, Janet R.
15
Balaji, M. S.
14
Line, Nathaniel D.
14
Prybutok, Victor R.
14
Gong, Taeshik
13
Klaus, Philipp
13
Bilgihan, Anil
12
Hanks, Lydia
12
Sreejesh, S.
12
Gursoy, Dogan
11
Gustafsson, Anders
11
Jang, Soocheong
11
Propper, Carol
11
Sharma, Piyush
11
Hyun, Sunghyup Sean
10
Miao, Li
10
Quach, Sara
10
Sparks, Beverley
10
Carlson, Jamie
9
Hollebeek, Linda D.
9
Kim, Woo Gon
9
Voorhees, Clay M.
9
Wong, IpKin Anthony
9
Xu, Xun
9
Ahn, Jiseon
8
Ali, Faizan
8
Amin, Muslim
8
Bauer, Hans H.
8
Harun, Ahasan
8
Law, Chun Hung Roberts
8
Lee, Seonjeong
8
Lu, Lu
8
Marimon, Frederic
8
Park, Jungkun
8
Patterson, Paul G.
8
Qu, Hailin
8
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National Bureau of Economic Research
3
IGI Global
2
OECD
2
Österreich / Bundesministerium für Verkehr, Innovation und Technologie
2
Christian-Albrechts-Universität zu Kiel
1
Conference on Consumer Satisfaction, Dissatisfaction, and Complaining Behavior <3, 1978, Chicago, Ill.>
1
Conference on Consumer Satisfaction, Dissatisfaction, and Complaining Behavior <6, 1981, Bloomington, Ind.>
1
Deutschland / Bundeswehr / Universität Hamburg
1
Erasmus Research Institute of Management
1
Erich-Schmidt-Verlag
1
European Foundation for the Improvement of Living and Working Conditions
1
Friedrich-Schiller-Universität Jena
1
Institute of Electrical and Electronics Engineers
1
Institutet för Ekonomisk Forskning <Lund>
1
International Federation for Information Processing
1
International Workshop on Distributed Systems: Operations and Management <13, 2002, Montréal>
1
Marketing Research Symposium <1977, Bloomington, Ind.>
1
Rijksuniversiteit Gent / Faculteit Economie en Bedrijfskunde
1
Springer Fachmedien Wiesbaden
1
United States / Congress / Senate / Committee on the Judiciary / Subcommittee on Antitrust and Monopoly
1
Verlag Dr. Kovač
1
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Journal of retailing and consumer services
246
International journal of hospitality management
228
Journal of business research : JBR
124
The journal of services marketing
116
Journal of hospitality marketing & management
85
International journal of contemporary hospitality management
80
The service industries journal
80
Journal of travel and tourism marketing
75
Services marketing quarterly
69
Journal of service research : JSR
52
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
52
Cogent business & management
51
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
44
Service business
42
Asia Pacific journal of marketing and logistics
38
Tourism management : research, policies, practice
36
Journal of service management
34
The international journal of bank marketing : IJBM
33
International journal of quality and service sciences
32
Journal of air transport management
31
International journal of electronic marketing and retailing : IJEMR
30
International journal of services, economics and management
30
International journal of services and operations management
28
Journal of service research
28
Journal of strategic marketing
28
Psychology & marketing
27
Journal of retailing
26
The TQM journal : the international review of organizational improvement
26
Total quality management & business excellence
26
Journal of hospitality and tourism insights
25
Journal of internet commerce
25
European journal of marketing : EJM
24
International journal of services and operations management : IJSOM
24
Journal of the Academy of Marketing Science
24
International journal of business information systems : IJBIS
23
International journal of quality & reliability management
23
Information & management : the internat. journal of management processes and systems ; journal of IFIP Users Group
22
Journal of global scholars of marketing science : bridging Asia and the world ; JGSMS
22
Managing service quality : MSQ ; an international journal
22
Marketing intelligence & planning
21
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ECONIS (ZBW)
5,031
EconStor
5
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date (oldest first)
1
Antecedents of brand trust in online tertiary education : a tri-nation study
Chung, Kim-choy
- In:
Journal of global scholars of marketing science : …
22
(
2012
)
1
,
pp. 24-44
Persistent link: https://www.econbiz.de/10010405833
Saved in:
2
Antecedents and consequences of trust : an e-tail branding perspective
Das, Gopal
- In:
International journal of retail & distribution management
44
(
2016
)
7
,
pp. 713-730
Persistent link: https://www.econbiz.de/10011595575
Saved in:
3
Role of e-service quality, brand commitment and e-WOM trust on e-WOM intentions of millennials
Jain, Manu
;
Dixit, Saumya
;
Shukla, Amit
- In:
The international review of retail, distribution and …
33
(
2023
)
1
,
pp. 23-43
Persistent link: https://www.econbiz.de/10014226377
Saved in:
4
The impact of corporate social responsibility and customer trust on the relationship between
website
information quality and customer loyalty in e-tailing context
Dung Phuong Hoang
;
Nam Hoai Nguyen
- In:
International journal of internet marketing and …
14
(
2020
)
3
,
pp. 215-235
Persistent link: https://www.econbiz.de/10012284806
Saved in:
5
Determinants of online repurchase intention in Covid-19 times : evidence from an emerging economy
Alvarez-Risco, Aldo
;
Quipuzco-Chicata, Liliana
; …
- In:
Lecturas de economía
96
(
2022
),
pp. 101-143
Persistent link: https://www.econbiz.de/10013387180
Saved in:
6
Key drivers of services
website
loyalty
Sanz Blas, Silvia
;
Ruiz Mafe, Carla
;
Pérez Perez, Isabel
- In:
The service industries journal
34
(
2014
)
5
,
pp. 455-475
Persistent link: https://www.econbiz.de/10010379358
Saved in:
7
The influence of a virtual agent on web-users' desire to visit the company : the case of restaurant's web site
Etemad-Sajadi, Reza
- In:
International journal of quality & reliability management
31
(
2014
)
4
,
pp. 419-434
Persistent link: https://www.econbiz.de/10010341326
Saved in:
8
Do customers identify with our
website
? : the effects of
website
identification on repeat purchase intention
King, Ruth C.
;
Schilhavy, Richard A. M.
;
Chowa, Charles
; …
- In:
International journal of electronic commerce : IJEC
20
(
2015/2016
)
3
,
pp. 319-354
Persistent link: https://www.econbiz.de/10011497351
Saved in:
9
Relationships between
website
quality and trust dimensions in online shopping : an empirical study in Indonesia
Manu, Christian Daniel
;
Fuad, Fuad
- In:
International journal of business information systems : …
39
(
2022
)
3
,
pp. 400-423
Persistent link: https://www.econbiz.de/10013198438
Saved in:
10
Factors affecting consumers trust towards e-commerce : a study of Kathmandu Valley
Shrestha, Pranisha
- In:
Nepalese journal of economics : a publication of …
3
(
2019
)
1
,
pp. 25-37
Persistent link: https://www.econbiz.de/10013204435
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